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Description de isolved

iSolved HCM est une entreprise de technologie en gestion du capital humain leader du secteur qui regroupe des fonctions clés de main-d'œuvre au sein d'une plateforme robuste et facile à utiliser : iSolved. Les services de paie, de RH, de gestion du temps et des absences, de recrutement, d'intégration, de conformité ACA et d'inscription aux avantages sont tous offerts dans une seule application cloud spécialement conçue pour les PME. L'entreprise a rapidement obtenu une part de marché, en comptant plus de 3 millions d'employés et en étant toujours en croissance.

Qui utilise isolved ?

Employeurs en PME

isolved Logiciel - 1
isolved Logiciel - 2
isolved Logiciel - 3
isolved Logiciel - 4
isolved Logiciel - 5

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isolved

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur isolved

Note moyenne

Note globale
3,9
Facilité d'utilisation
3,9
Service client
3,7
Fonctionnalités
3,9
Rapport qualité-prix
3,9

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
38%
4
37%
3
12%
2
4%
1
9%
Lisa
Lisa
Business Office Manager (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

i-Soved it the BEST

5,0 il y a 2 mois

Commentaires : It has made our job more manageable, we absolutely love it. I can highly recommend it to anyone.

Avantages :

Customer service is top notch, knowledgeable, kind and efficient. If they do not have the answer immediately they happily get me to the correct person who can help

Inconvénients :

They only thing I do not have a complete grasp on is benefits. It is as much of a "me" problem as it is an iSolved problem.

Autumn
HCM Benefit Specialist (É.-U.)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Make your life easier with iSolved Benefits Administration

4,0 le mois dernier Nouveau

Commentaires : After about year in the system, it has been a learning experience. But it has been fun and interesting learning the system capabilities and sharing those with our clients. You can keep it simple, or you can really customize it to your own and have whatever information you choose to loaded into the system. It's really versatile!

Avantages :

iSolved offers a user-friendly online platform for your employees to review and elect their benefits. The system allows you to customize your enrollment experience. With it's workflow process, it sends notification to your chosen Client User, reducing the need for HR intervention.

Inconvénients :

Some of the setups can be convoluted, but iSolved does offer responsive customer service to assist with any questions/issues you may come across.

Réponse de l'équipe de isolved

il y a 4 semaines

Thank you for taking the time to leave this review of isolved. We are so happy to hear that the customer support team continues to be a great resource for you and your business. Please don't hesitate to reach out if you have any questions.

David
IT Manager (É.-U.)
Construction
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Quite possibly the worst software I have ever used...

1,0 il y a 9 ans

Avantages :

This software has one merit... the security principals practiced are pentagon level. Your employees will have to type about 5 times the information into their phone or computer as they do to login to their online banking. I can login to my online banking app with about 20 key presses. This app requires more than 40. Passwords are enforced with a complexity that leads to numerous support calls for lost passwords. This would be well and good if the system actually allowed you to access some sort of sensitive data... however the mobile app allows you to punch in and out ONLY with no provision for actually seeing your recorded time. So yes, fort knox security principals that are so onerous your users will HATE you. The app existed in version 3.x before they added an option to save your login name and company id... I have typed my user name and company code hundreds of times during our roll out. This has been addressed now... in version 4. Think about that for a moment. Your company code is a random string your employees will need to remember. The format is X9999999 at least in our case. So yeah, tell your common laborer he must remember C4585209 or something similar to use your time clock... as well as his login name and password.

Inconvénients :

The software is at best broken. The development team are slightly above high school level. The support is non existent. You will be told they will fix it in the next version. The phone app does NOT work on all phones. The login screen is "cut off" on smaller screens and there is no way to swipe down to see the login button. No workaround exists as you cannot press the off screen button. NO support. The phone app also does not allow an employee to view their recorded hours. This leads to numerous punches as they believe it did work. Server connectivity issues are very common. Be prepared to "fix" timecards for employees every single day. The check stub viewing app, while integrated into the mobil app, requires the use of a completely different login and stupidly complex password. You WILL be getting calls every week when your employees get locked out because they forgot their password or used the punch login for the paystub side. When this happens, you cannot simply reset the password... no you must send them a system generated email and they have to go through the process of choosing a password and secret questions all over again. Again, I can get into my online banking software MUCH easier. If you expect this software to work with mobile employees think again. Unless they have access to an actual computer they will not be able to see their timecard or paystubs. Your employees WILL HATE YOU if you force them to use this. We are limping this pile of garbage software to the end of our construction season and migrating to a new solution over the winter break. We have lost employees because of this software. The software forces the employees mobile device to use "system time" which is good but it does NOT force the use of GPS when punching. An employee can simply turn off location services before he punches and you have no idea if he was sitting in bed or at the job site.

Jennifer
Benefits Coordinator and Payroll (É.-U.)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

iSolved works for us.

4,0 il y a 4 mois

Commentaires : Good. I just wish I could do more on my own before calling for help.

Avantages :

Isolved software works well for our company.

Inconvénients :

I wish there were better help screens in isolved for administrators.

Réponse de l'équipe de isolved

il y a 3 mois

We're pleased to hear that isolved is working well for your company.

Denise
Human Resources Manager (É.-U.)
Banque, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Could focus more on customer needs rather than the look of your product. New format is awful!

4,0 le mois dernier Nouveau

Commentaires : Mediocre at best! Initially impressed and now there are too many things that don't flow and are not a time saver, rather a time sucker!

Avantages :

Initially seemed easy to use for standard items. Definitely can improve on many levels of their integrated piece-meal system platforms - if only they cared enough to ask and listen!

Inconvénients :

2 years in, they don't care as much, are not customer oriented as they touted. They don't listen to their customers wants, needs, and requests. Our priorities appear to be insignificant. We may be looking for another vendor, especially when it comes to special requests for bank auditors, they don't feel that's important to jump on special reports.

Réponse de l'équipe de isolved

il y a 4 semaines

We apologize for your experience with isolved and that we haven’t met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services.