Podium

Logiciel de Chat

Commentaires : Dans l'ensemble , Podium est un meilleur logiciel qu'il faut utiliser pour la gestion clientèle, les planification et les paiements en un seul endroit et supplie également la communication avec les clients

Avantages :

Podium est un logiciel très intéressant pour la gestion clientèle et qui permet également de gagner du temps, les planification et les paiements en simplicité

Inconvénients :

Podium à une grande avantage pour la gestion des messagerie mais pas disponible dans tout les pays

Podium Rocks & The Product Works

Commentaires : They are amazing and I am looking forward to see where the product will go in the future.

Avantages :

It is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews.

Inconvénients :

The customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product.

Love it but don't always love paying for it!

Commentaires : Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process.

Avantages :

The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great.

Inconvénients :

It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training.

Podium

Avantages :

We used it daily to send out links to make leaving a review easier for our customers.

Inconvénients :

Not being able to pin point exactly where the issues were coming from.

Functional platform when it works, but customer service is very poor.

Commentaires : It was good until I stumbled upon problems on their end, and they do not respond to these problems in a timely fashion. I hope they iron out their problems so I don't ever have to speak to anyone at Podium Customer Service. They very rarely respond in a timely fashion.

Avantages :

I like the ability to integrate my business landline number with SMS capability. It's easy to send text review links to customers.

Inconvénients :

Customer service is horrific. Let me repeat--horrific! I rarely leave reviews but the inconveniences afford to me deserve a stern warning to others considering this platform. I am fairly tech savvy and a good problem solver. However, problems, server disconnects, software glitches occur from time-to-time, and customer service contacts cannot be reached, are unreliable, and human customer service is lacking!