Description de Podium

Podium est une plateforme de gestion des interactions qui redéfinit la relation moderne entre les entreprises locales et leurs clients. Reconnue par Forbes comme une entreprise Cloud100, Podium facilite la gestion de tous vos messages clients Google, Facebook et les textes entrants, à partir d'un seul tableau de bord. Vous pouvez également générer plus d'avis et gérer tous vos avis sur Google, Facebook et d'autres sites pour répondre rapidement, générer des rapports sur les sites et comprendre le ressenti des clients.

Qui utilise Podium ?

Podium est idéale pour toute entreprise locale disposant de 1 à 10 000 sites qui s'appuie sur une liste en ligne locale pour stimuler la croissance de l'entreprise ou qui tente de gérer des avis sur plusieurs sites sur le web.

Podium Logiciel - 1 Podium Logiciel - 2 Podium Logiciel - 3 Podium Logiciel - 4 Podium Logiciel - 5

Podium ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Podium

Podium

4,3 (461)
Indisponible dans votre pays
Prix introuvable
Version gratuite
Version d'essai gratuite
75
97
4,4
(461)
4,0
(461)
4,2
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VS.
À partir de
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Fonctionnalités
Intégrations
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67,00 $US
mois
Version gratuite
Version d'essai gratuite
183
41
4,4
(903)
4,0
(903)
4,3
(903)

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Avis sur Podium

Note moyenne

Note globale
4,3
Facilité d'utilisation
4,4
Service client
4,2
Fonctionnalités
4,3
Rapport qualité-prix
4,0

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
66%
4
20%
3
4%
2
2%
1
8%
Gregg
Gregg
Marketing (É.-U.)
Utilisateur LinkedIn vérifié
Construction, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Podium Rocks & The Product Works

5,0 il y a 2 ans

Commentaires : They are amazing and I am looking forward to see where the product will go in the future.

Avantages :

It is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews.

Inconvénients :

The customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product.

Amy
Operations Manager (É.-U.)
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

review

4,0 il y a 2 ans

Avantages :

The review invite and it's simplicity have helped increase patient reviews. The inbox is easy to manage

Inconvénients :

If we enter a contacts phone number incorrectly, it can't be edited...only the name. That is annoying. The biggest issue and disappointment is we feel mislead as we were told when sold the software that it would integrate with our CMS system only to find out it doesn't and there has been no attempt to rectify this. In fact I was told to contact Symplast myself. I don't understand why I as the customer should be doing the leg work on this.

John
owner (É.-U.)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Trapped by Auto-renew contract

4,0 le mois dernier Nouveau

Commentaires : The product is expensive. Works as expected. Customer Service is not great.

Avantages :

We use it for communicating with our patients and our office.

Inconvénients :

It is very expensive. I have had it for three years and found out that every year the contract auto renews. I am not stuck paying for NO customer service and constant sales calls for another 11 months. I wish I went with a company that still has a heart. The only way to talk to them is through reviews!

Darren
Marketing Coordinator (Canada)
Automobile, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Disappointed In This Company And Software

1,0 l’année dernière

Commentaires : Signup featured a lot of great support and follow up but that disappeared a few months into our year long contract. For the price we were paying it's embarrassing that their customer support and our rep we hadn't heard for the last 6 months. Had brought countless questions and issues I was noticing with the platform on missing leads and review requests not reaching the targeted inbox but was never followed up on. Had also mentioned a mapped field being missed and reviews were being sent to the correct number and was told they were waiting on another company to finish an API...strange how I switched to a competitor and it works flawlessly. Save yourself the money and find the competitors out there that offer the exact same product for 1/10th the price. The UX may not be as great as Podium but the delivery rates are much better which is leading to us having more leads (and ultimately sales) to our dealership.

Avantages :

The product is easy to use and the UX is top notch. While I wish there was a few more customizable options from team management it is easy to use even for people who aren't tech savvy.

Inconvénients :

The marriage with Podium was good at the start but absolutely TERRIBLE when it ended. The software does its job when it works but I began to notice that over time SMS review requests were no longer being received. Had numerous clients and friends who should have received the auto generated review request but it never hit their inbox. I began to question the validity of Podiums claims and asked numerous times if they could provide an actual report on sends and fails which they never did. While this may not necessarily be a Podium issue (maybe a Twilio one) the lack of support and concern to fix this problem was non existent. The front end facing of the platform looks sharp but don't let that fool you as there seems to be more issues in the back end with send and receive rates and we missed out on A LOT of reviews along with leads.

Peter
Innovation + Communication Officer (É.-U.)
Administration publique, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Just send us a text! - Podium brings texting to business

5,0 il y a 3 mois

Commentaires : The overall experience has been great! The software is easy to use and easy to set up. They assign you a customer success agent and take you through about 12 weeks of training and check-ins to make sure you're good to go. We have loved it and recommend it all the time.

Avantages :

I love how Podium allows teams of employees from different departments to work together to answer customer questions and requests. One beautiful thing is they were able to port our regular phone number and turn it into a text-able number. So our landline number that all of our customers are familiar with has now become a texting number as well. We're able to tell our customers those beautiful words: "Just send us a text."

Inconvénients :

The only downside I see in Podium is the search feature. It is actually astounding how bad it is. You would think in this day and age a basic keyword search feature would be pretty standard. Not so in Podium. The only way to look up old conversations is remembering the name of the person you were chatting with. I'm honestly dismayed by it.