Podium

"Get it and rethink any department you think could use it"

Commentaires: We absolutely love the podium product. We receive great reviews, and are able to get in touch with clients that simply stop communicating any other way - especially our past due clients.

Avantages: It makes collections, review solicitations, and even internal communications much easier than any alternative I've found.

Inconvénients: Some members of the sales team are more intense than they need to be and follow up beyond the intrusive level.

"Very good at what it does"

Commentaires: Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our goals in a relatively short time frame and within budget.

Avantages: The ability to send Google review requests directly to customers via SMS was amazing. It was exactly what we needed to get our review score up to, and past, our target score within the space of only a few months. The interface is incredibly user friendly and managing teams is about as simple as it gets.

Inconvénients: I found that a lot of the time it wouldn't correctly tag who within our team was resposible for receiving reviews. There's also no ability to customise reports.
It owuld be great if there could also be more integrations with additional review platforms, as we were stuck with only being able to provide the option for Google reviews as we don't accept Facebook Reviews. This caused us to miss a few reviews as customers didn't have Google accounts.

"Great until you want to cancel it!"

Commentaires: The experience was good but so far overshadowed by their lack of letting us cancel with proper notice that the entire experience is lost. Like an amazing meal with a crap server. All you remember was the final service and it is horrible.

Avantages: Mostly worked well and had pretty good interface with website for chat as well

Inconvénients: Tried to cancel this and was not allowed. Went through all kinds of hoops including a mandatory "screen share" by our account rep trying to keep us which made it worse. You CANNOT call or write in and cancel ever! They have their methods and basically won't let you out of a contract. We canceled ours finally after the screen share, the hard close from two different people to keep paying and then still got billed since they had our credit card. I would never recommend such a company. I have NEVER heard of someone NOT taking written notice well in advance to close a monthly contract. We did finally get it resolved to only pay an additional 9 days past when we asked for it to be closed, but its 9 days of our money. One of the poorest experiences i have had in 32 years of the retail business trying to cancel something. Mandatory screen share and hard sell to stay - Simply unbelievable

"Podium brings you more Revenue."

Commentaires: It has generated us almost 10,000 conversations in the span of two years. It has added considerable revenue, and been an open channel for surveys, and feedback.

Avantages: Customers call, leave voicemails, and never follow up. They keep calling others companies until they get a live speaker or their questions answered. Podium allows you to have a chat widget on your website that converts the conversation over to text. This remove the bulky chart interfaces, and allows home owners and customers to communicate via text the way that they want to. These conversations bring you revenue because a instead of a voicemail that your team member has to chase down, these are valid touch points with customers.

Inconvénients: The mobile app and desktop are limited in their functionalities. Some reporting not available on mobile app. There are some inconsistencies with the app and desktop on timing of the delivery of texts and receiving of them.

"Great Program!"

Avantages: I appreciate how easy it is to navigate through the different pages and separate my message boards from my coworkers. The program is fast and efficient and I have not experienced any issues.

Inconvénients: On a rare occasion, customers have reported that they were unable to open links sent through podium. It is my belief that this was likely user error on their end as I have not experienced this issue.