15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Description de Inspectlet

Arrêtez de deviner ce que veulent vos visiteurs. Google Analytics vous dit quoi, Inspectlet vous dit pourquoi.

Qui utilise Inspectlet ?

Non fourni par l'éditeur

Inspectlet ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Inspectlet

Inspectlet

4,0 (30)
39,00 $US
mois
Version gratuite
Version d'essai gratuite
5
Intégrations introuvables
4,2 (30)
3,7 (30)
3,5 (30)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
39,00 $US
mois
Version gratuite
Version d'essai gratuite
118
8
4,7 (189)
4,6 (189)
4,7 (189)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

Alternatives à Inspectlet

Lucky Orange
Fonctionnalités les mieux notées
Fonctions pour sites web
Heatmaps
Suivi des activités
Freshsales
Fonctionnalités les mieux notées
Base de données de contacts
Gestion des contacts
Gestion du pipeline de ventes
Freshmarketer
Fonctionnalités les mieux notées
Gestion des contacts
Pages de renvoi et formulaires web
e-mail marketing
Hotjar
Fonctionnalités les mieux notées
Créateur d'enquêtes
Heatmaps
Suivi des activités
Mouseflow
Fonctionnalités les mieux notées
Analyse des comportements
Heatmaps
Suivi des interactions entre utilisateurs
FullStory
Fonctionnalités les mieux notées
Rapports et analyses
Suivi des activités
Surveillance en temps réel
Smartlook
Fonctionnalités les mieux notées
Heatmaps
Suivi de l'engagement
Suivi des activités
Crazy Egg
Fonctionnalités les mieux notées
Optimisation des taux de conversion
Suivi des activités
Tests d'utilisation
Bloomreach
Fonctionnalités les mieux notées
Base de données de contacts
E-mails optimisés pour format mobile
Gestion des campagnes e-mail

Avis sur Inspectlet

Note moyenne

Note globale
4,0
Facilité d'utilisation
4,2
Service client
3,5
Fonctionnalités
4,1
Rapport qualité-prix
3,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
37%
4
33%
3
20%
2
10%
Marian Isabel
Marian Isabel
SEO Consultant (Philippines)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Inspectlet Review

5,0 il y a 4 ans

Commentaires : Really happy with what the software provides given the price of Inspectlet.

Avantages :

When I needed additional information before I conduct an A/B testing I use Inspectlet to review visitors interaction with my website. Inspectlet records sessions, heatmaps, form analysis and errors that the users encounter. This software really helped me in analyzing the problem and planning on the probable change that I need to conduct for my A/B testing.

Inconvénients :

None so far, this software is less expensive than any other software that provides you with these kind of product features like recording sessions, heatmaps, form analysis and error logs.

Clay
Owner (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

The absolute best way to see what your customer sees

5,0 il y a 4 ans

Commentaires : I just love the insight it gives me. You can learn so much watching over the shoulder of a user that is using your product. You can see when they are confused what to do next, you can see when they try to click on things that aren't clickable, you can even see errors they encounter. Inspectlet allows you to do this without the user ever knowing. I do believe sensitive data is scrubbed so you can't watch somebody enter CC info for example so it does seem secure.

Avantages :

Inspectlet has been so valuable for me so far to help me know what issues my customers are running into with our reservation system. All I had to do was paste a piece of code onto my website (wordpress has plugins for this.. or use Google scripts manager). Once I did that, I just log in to my dashboard occassionally and there will be a whole list of screen recordings from all my recent guests. I just click on a recording to watch their screen and watch their mouse to see what they try to click on and overall the experience they have. I have been able to make our reservation system work much better by watching to see what pain points the users encounter. For example, when clicking on the date range input that displays the calendar so they can select a date range, I saw that many people were trying to click on the calendar icon next to the input and nothing was happening. I have not fixed that so that when the calendar icon is clicked, the calendar is displayed like they are expecting. It is little things like this that I have realized through watching inspectlet recordings could make my guests experience more seamless. I highly recommend inspectlet to allow you to "watch over the should" of your customers to see what problems they run into that you would otherwise never find out about.

Inconvénients :

The screen recordings are actually a video, i believe they just record where their mouse is and where they click and when they scroll and so forth, and then when they play back the recording, they just re-display the page and do all the things the user did. I'm sure this is MUCH more efficient that storing video files, but it does lead to some of the recordings not being exactly 100% as the customer saw things. But it still gives me a good idea. Video would be way to data intensive and there would be no way there could be a free tier of this service.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

Alternatives envisagées précédemment :

very disappointing

3,0 il y a 4 ans

Avantages :

I would like their features even they even worked

Inconvénients :

Costumer Support is absolutely awful. They only accept e-mail (no telephone available), and they take days to reply. Also, the product has many serious glitches: a problem that video recordings just didn't work / freeze everytime I tried to watch some parts of them, and then, after some months, it just stopped working. We tried to do some very important A/B Testing and it was just not working. Customer support took ages to reply, and when they did, was to say something as stupid as "the problem must be your js snippet". Seriously? We were using the platform for almost a year, it then stoped working, and was our instalation fault? We lost valuable time and money while paying for a product that doesn't even work and trying to fix some of their problems by our own. People were calling us fools for having decided on this product over all their competitors just to be treated like idiots by their team. Very disappointing!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Reliable & easy-to-use for 7+ years

5,0 l’année dernière

Avantages :

I've been using Inspectlet ever since I first got into the digital marketing space over 7 years ago. The session recordings and analytics features are reliable and easy-to-use. Installation is simple & quick, and key features like IP blocking and Rage Click insights help surface the most important analytics. I've used Inspectlet across a wide variety of sites: from low-traffic agency landing pages (free plan) to high-traffic content sites (paid plan). It's always a breeze to use, and it has become one of my go-to's when launching new websites.

Inconvénients :

To be honest, I am yet to find a con with Inspectlet over the course of several years using the software. Perhaps the only "bug" I can think of is that the session replay player is sometimes a bit wonky if you try playing from the middle (rather than the start), but it isn't a big deal. Otherwise, I've never found anything wrong with Inspectlet and strongly prefer it to alternatives.

Sam
PHP Developer (Pakistan)
Utilisateur LinkedIn vérifié
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Good tool to monitor your website

4,0 il y a 5 ans

Avantages :

The company I am working they have many websites and its very difficult to find where the user-facing issue, I have fixed many design issue using Inspectlet, it is easy to use and also it's very useful for visitor activity monitoring.

Inconvénients :

the searching filter is difficult because some time tags are not working properly, also it pricing is high if you have more then 3 websites.