GoToConnect (formerly Jive)
par LogMeIn
Qui utilise GoToConnect (formerly Jive) ?
Le service VoIP hébergé de Jive convient aux entreprises de toutes tailles, des petites compagnies d'assurance aux grandes entreprises. De nombreuses organisations (enseignement secondaire, secteur public, secteur professionnel, enseignement supérieur) bénéficient de cette solution qui évolue facilement selon les besoins des clients.
Description de GoToConnect (formerly Jive)
GoToConnect combine la puissance et la fiabilité des systèmes téléphoniques VoIP cloud de Jive avec les conférences Web, audio et vidéo de GoToMeeting en une solution simple, fiable et flexible. Les utilisateurs peuvent se rencontrer, parler, discuter, envoyer des SMS et collaborer en toute transparence via un navigateur Web, une application de bureau ou un téléphone de bureau.
Informations sur GoToConnect (formerly Jive)
LogMeIn
https://www.goto.com/connect
Fondé en 2003
Présentation des tarifs de GoToConnect (formerly Jive)
Consulter les tarifsGoToConnect (formerly Jive) n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de GoToConnect (formerly Jive) est disponible à partir de 29,95 $US/mois.
À partir de
29,95 $US/mois Consulter les tarifs
Version gratuite
Non
Essai gratuit
Oui
Déploiement et prise en charge de GoToConnect (formerly Jive)
Ressources d'aide
- Service de support permanent (réponse directe)
- Support en horaire de bureau
- En ligne
Déploiement
- Installation (Mac)
- Cloud, SaaS, web
- Installation (Windows)
- Mobile (iOS natif)
- Mobile (Android natif)
Formation
- Formation en ligne en direct
- Webinaires
- Documentation
GoToConnect (formerly Jive) - Fonctionnalités
Logiciels SIP (softphone)
- Conférences vidéo
- Enregistrement des appels
- Journalisation des appels
- Messagerie instantanée
- Profils des appelants
- Présentation du numéro
- Routage des appels
Logiciels d'enregistrement des appels
- Archivage
- Enregistrement des appels distribués
- Enregistrement découlant d'un événement
- Enregistrement planifié
- Enregistrement à la demande
- Possibilité d'enregistrement et de lecture
- Transfert de fichiers
- Étiquetage des appels
Logiciels d'enregistrement des appels : afficher la liste complète
Logiciels de SVI (serveur vocal interactif)
- Centre d'appel
- Enregistrement des appels
- Gestion des enquêtes
- Journalisation des appels
- Messagerie vocale
- Personnalisation de la voix
- Prise en charge de plusieurs scripts
- Routage des appels
- Saisie téléphonique
- Synthèse vocale
Logiciels de SVI (serveur vocal interactif) : afficher la liste complète
Logiciels de VoIP
- Communications unifiées
- Contrôles/Permissions d'accès
- Enregistrement des appels
- Gestion des contacts
- Liaisons SIP
- Routage des appels
- Serveur vocal interactif (SVI)
- Transcription de message vocal
- Transmission vocale en ligne
Logiciels de communication cloud
- Centre d'appel
- Chat et messagerie
- Conférences audio et vidéo
- Enregistrement des appels
- Gestion des fax
- Partage des fichiers
- Reconnaissance SVI et vocale
- Routage des appels
Logiciels de communication cloud : afficher la liste complète
Logiciels de communications unifiées
- Accès mobile
- Chat et messagerie
- Collaboration entre plusieurs utilisateurs
- Conférences audio et vidéo
- Enregistrement des appels
- Gestion des calendriers
- Gestion des fax
- Messagerie vocale
- Partage des fichiers
- Routage des appels
Logiciels de communications unifiées : afficher la liste complète
Logiciels de numérotation automatique
Information non fournie
Logiciels de numérotation automatique : afficher la liste complète
Logiciels de téléphonie
- Automate d'appel
- Gestion des centres d'appel
- Gestion des contacts
- Gestion du télémarketing
- Numéroteur prédictif (predictive dialer)
- Rapports et analyses
- Reconnaissance SVI et vocale
- Suivi des appels
- VoIP
Logiciels pour call center
- Centre d'appel mixte
- Centre d'appels entrants
- Centre d'appels sortants
- Chat en temps réel
- Enregistrement des appels
- Gestion de la remontée des problèmes
- Gestion des campagnes
- Gestion des listes d'attente
- Journalisation des appels
- Mode progressif (progressive dialer)
- Numéroteur manuel
- Numéroteur prédictif (predictive dialer)
- Rapports et analyses
- Scripts d'appel
- Serveur vocal interactif (SVI)
Outils de télétravail
- Accès à distance
- Assistance à distance
- Chat vidéo
- Collaboration
- Conférences web
- Gestion des réunions
- Gestion des tâches
- Messagerie instantanée
- Signature électronique
- Softphone
- Suivi de l'activité des employés
- Suivi des fuseaux horaires
Solutions de téléphonie professionnelle
- Accès mobile
- Centre d'appel virtuel
- Conférences web
- Enregistrement des appels
- Journalisation des appels
- Reconnaissance SVI et vocale
- Routage des appels
- Répertoire d'employés
- Suivi des appels
Solutions de téléphonie professionnelle : afficher la liste complète
Systèmes PABX
- Conférences web
- Enregistrement des appels
- Extensions virtuelles
- Groupes d'appel
- Liaisons SIP
- Reconnaissance SVI et vocale
- Routage des appels
GoToConnect (formerly Jive) - Alternatives
Plus d'alternatives à GoToConnect (formerly Jive)
Avis sur GoToConnect (formerly Jive)
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Écrivez votre avis !
Ann H.
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités5 /5
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Support client5 /5
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Rapport qualité-prix5 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 29/01/2019
"The best business decision I ever made"
Commentaires: The one thing I don't have to worry about in my office is the phone service. The phones are there and the call flow helps my business run smoothly.
Avantages: This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is.
Inconvénients: Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though.
- Source de l'avis
- Publié le 29/01/2019
Michael W.
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités5 /5
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Support client5 /5
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Rapport qualité-prix5 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 02/12/2019
"Excellent VOIP Service!"
Commentaires: I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.
Avantages: When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.
Inconvénients: I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.
- Source de l'avis
- Publié le 02/12/2019
Utilisateur vérifié
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Note globale3 /5
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Facilité d'utilisation5 /5
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Fonctionnalités2 /5
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Support clientSans note
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Rapport qualité-prix4 /5
-
Probabilité de recommander le produit
- Source de l'avis
- Publié le 03/10/2019
"It works, but not well, and it has such great potential."
Commentaires: Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.
Avantages: It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.
Inconvénients: The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.
- Source de l'avis
- Publié le 03/10/2019
Utilisateur vérifié
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Note globale4 /5
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Facilité d'utilisation4 /5
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Fonctionnalités4 /5
-
Support clientSans note
-
Rapport qualité-prix5 /5
-
Probabilité de recommander le produit
- Source de l'avis
- Publié le 17/09/2020
"Covid Essential MVP"
Commentaires: Very Good
Avantages: I like the fact that I can use my mobile device
Inconvénients: This system seems to drop calls even with good wifi connection
- Source de l'avis
- Publié le 17/09/2020
Scott K.
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités5 /5
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Support client4 /5
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Rapport qualité-prix5 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 22/11/2019
"Current Jive User"
Commentaires: We feel as though we have made a great move by switching over to Jive. We would definitely do it again if we had to do it over.
Avantages: The software has MUCH better quality than our past software. The clarity and connection is much crisper and cleaner and the the down time is almost none. We are very happy with our change over to Jive. The on-boarding support team was very good too.
Inconvénients: There is not much we do not like about this software. Everything has been great since we took on Jive. The only thing we can possibly point out is the on-boarding support team was good but it did take us a while to port all of our numbers over.
- Source de l'avis
- Publié le 22/11/2019
