Jive Voice

Commentaires: Our overall experience with Jive Voice has been an outstanding one. We are a seasonal business and with our prior provider it was a big hassle to turn off lines in the off season. With Jive it was as simple as 1, 2, 3,. We now have a general voicemail box and each desk has its own voicemail box. If one office is extremely busy we can route the calls to another office without having to add another employee which allows us to have better control over our payroll. With Jive you have hold music options without paying for an extra service. Also with Jive we have the ability to answer calls from our cell phones without our private numbers appearing (the customer thinks you are answering from the office). Last but not least Jive's customer service and support team is outstanding. If you have a question or technical issue they are quick to respond and with the response they not only correct the issue they teach you at the same time on how to correct the issue in the future should the problem arise again.

Avantages: Our Company has been using Jive Voice for 2 years now and everyday we learn something new about the system that has helped to make our customer service more effective. This year we started using Jive's Mobile feature. The mobile feature allows us to never miss a call. With this feature you have total control. you can set for do not disturb, or choose to have instant notifications. The best feature is that when I call back from my cell phone caller ID shows the business number instead of my cell number. I can also send a text message from my phone again not revealing my actual cell number. I no longer need two separate phones.

Inconvénients: The only thing I like least about this software is that I have not had the time to explore all of the wonderful options available to our company. I am sure I could request to have a representative come out and explain more in depth about the system. Jive also has great tutorial videos available.

Commentaires: It's been great. The company seems to be on top of things and they're definitely innovating and taking all the right steps to become one of the leading (well, they already are) communications services available!

Avantages: Very user-friendly and easy to navigate. Calls are clear (as long as you have enough bandwidth to ensure the packets are getting to their destination properly) and it has various options for being able to log in and use your ext/line (ie. web, mobile, VOIP). Customer service is very good. That's honestly one of the reasons I rated it so high. If there's ever an issue their support staff is knowledgeable and pleasant to work with. I've never had to wait more than 3-5 minutes for my call to be answered. If the issue is out of their experience, they move it up to another tier until it gets resolved. They follow up until everything is completely taken care of.

Inconvénients: The mobile app is still finicky at times. Quality has improved a lot over the past several months (and years) and it cuts out the call randomly, but it's not near as bad as it was. Jive also doesn't have a super comprehensive reporting system. Don't get me wrong, it has good reports that are easy to view, but we are needing some more details for our call-tracking and it's difficult to decipher and re-build what reports we have access to in order to get what we need. We have to ask for a separately-emailed list from one our contacts which I feel could get annoying for the agent to have to continue to do that each time we need one. Not very basic issues, but still some things I would like to see. They continue to improve though and take your feedback seriously so I can see them improving some of these functions in the near future.

Commentaires: Our church was on the lookout for a PBX solution. One of the challenges we found was that many of our staff were out in the field so often there would be no one to answer the church phone. The other challenge we faced is we did not want to be paying a huge monthly fee because we work with a lot of low-income people and did not have a lot of money to spend on a solution. After talking with a person from Software Advice we were given two options to follow up on. We ended up choosing Jive PBX because they offered incredible service, great tools at a very reasonable price. Our current setup now is that when people call the church and no one answers, they hear from an automated attendant offering to connect them to the right person. The call then gets forwarded to the persons mobile phone. The great thing about Jive is they charge per physical device connected to their system and not per virtual extension. This means that at the moment we only pay for one Jive phone line. However, we can forward calls to as many non-jive mobile phones as we want without an additional cost. They are also very flexible allowing you to add or remove devices depending on your needs. Therefore when summer comes and we hire more staff we plan on adding more jive phone lines. When the summer is over we can cancel the additional lines. In terms of quality, their voice quality is excellent. I was concerned that the VOIP quality might not be as good considering the home VOIP services I have tried in the past. Because of these concerns I took a few months to try out the VOIP quality with our staff and clients. We also tested the automated attendant at the same time. The staff have been very impressed with how well it works both in terms of quality and ease of use. This is why we are going ahead with the Jive deployment. Their customer service is amazing. There have been a few minor issues that we encountered but they were very good about sorting it out. One issue involved a delay in receiving our phones from them. However, after I called them, they acknowledged the error on their part and did an express delivery at no additional charge to us. Another issue had to do with billing. We had an issue where we were being charged for two lines but we only wanted one. They were good about sorting out and refunding the additional line. The issue turned out to be due to our initial quote asking for two phone lines and ordering two phones they assumed we wanted the two phone lines right away. However, I had asked for a second quote with only one phone line, knowing that in the summer we would go to two lines. This is why I ordered the second phone even though we didn't plan on using it. All of us would prefer that everything go smoothly with a deployment. However, I am very happy to know that if something doesn't go right, that Jive team has an amazing support setup to get things sorted out. They have great user interface for setting up PBX solutions. It is a drag and drop interface that anyone can use. I was very impressed by how simple it was to set up and route calls. They also have great training to help you get started. Overall, I would highly recommend Jive Communication PBX. We have used them in the small business case but I can see that they could scale well for large organisations. We are very happy Jive Communication clients.

Avantages: * Very reasonable cost.
* Great Customer Service
* Free virtual extensions (forwarding to mobile phones)
* Easy to use web interface.
* Good voice quality

Inconvénients: * Some issues with billing (but they got that sorted out)
* Fax service is not as easy to use.
* Slower delivery with phones (but that was due to a glitch in their system)

Commentaires: Lower setup costs, lower operational costs, lower maintenance and management costs. Allowed management of communications systems to go in-house.

Avantages: Does what you think it should do, completely replaces analog phone systems and the need to have an expensive technician setup or manage the system. Plenty of functionality and customization options. Drag and drop Dial Plan. Easy to modify and expand as business needs change, Multiple location support. Competitive pricing. Fast, friendly and mostly knowledgeable support team.

Inconvénients: Some setup and troubleshooting information that should be plainly available can be hard to find. Fully understanding the console, setting up lines, users, dial plans, devices, etc., and managing the system is not for the technically challenged. You need a logical mind. When reaching out to customer service, the first person you speak with in support can't help. Their job is to give you a ticket # and transfer you. Some very tiny, inconspicuous settings can have a major impact on how the system works or does not work. You should be able to modify dial plan items (like message recordings) from a direct link within the dial plan. Initial issues with call dropping, but since resolved. Any VOIP's downside is dependence on decent internet connectivity. If the internet is having issues, your phone system will have issues. Rebooting your phones seems to fix most issues.

Commentaires: We have been Jive customers for more than 3 years now. I am not always accepting of changes, so I was not very happy when I had to learn how to use the new phone--but boy am I glad now that my boss made the decision to switch to Jive's VoIP phone system solution. We have different phones, but the one I like the most is the one that works just like my cell--it has a touch screen and it is so easy to use.

Avantages: Jive is very customizable! You can make changes on the fly; you can access the system on your desk phone, your cell phone or even your computer.
I like how you can go into the portal and change the dial plan, close the office and temporarily forward phone calls to another line or office, then revert it back to normal--all with relative ease.
I also like how you get so many features that are included -- they don't nickel and dime for each thing!
One more thing I like is the presence monitoring on the phones, I can see on my phone screen if one of my coworkers is on a call so I know if I should transfer the caller or just send them to voice mail.

Inconvénients: Faxing is limited to 5 pages or less. However, now that I think about that, I hardly get any faxes anymore because people simply send me PDFs instead.