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GoTo Connect
Description de GoTo Connect
GoToConnect combine la puissance et la fiabilité des systèmes téléphoniques VoIP cloud de Jive avec les conférences Web, audio et vidéo de GoToMeeting en une solution simple, fiable et flexible. Les utilisateurs peuvent se rencontrer, parler, discuter, envoyer des SMS et collaborer en toute transparence via un navigateur Web, une application de bureau ou un téléphone de bureau.
Qui utilise GoTo Connect ?
Le service VoIP hébergé de Jive convient aux entreprises de toutes tailles, des petites compagnies d'assurance aux grandes entreprises. De nombreuses organisations (enseignement secondaire, secteur public, secteur professionnel, enseignement supérieur) bénéficient de cette solution qui évolue facilement selon les besoins des clients.
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GoTo Connect
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Avis sur GoTo Connect
Un outil pratique pour l'équipe
Commentaires : On est vraiment satisfait pour l'instant !
Avantages :
On a mis en place cet outil pour prendre les appels quand on est hors du bureau et ça fonctionne plutôt bien ! C'est la fonctionnalité qu'on a le plus utilisé
Inconvénients :
Parfois l'interface peut être un petit peu lente, mais c'est quand même assez rare donc ça reste un outil intuitif de manière globale
Quality Online meetings that amount to Excellent team collaboration
Commentaires : I would recommend Go to connect to anyone seeking to end team collaboration challenges. It is a perfect tool that has made remote working sweet and team collaboration soo easy for us at Optiven Limited which on the other hand has increased our efficiency and productivity.
Avantages :
Go to connect has been one of the easiest tool to adopt in any workspace type since it integrates with a number of popular CRMs, Customer help systems and productivity tools. And together they help to harmonize ,streamline and improve efficiency of all business processes. Also it's interface is soo user friendly and simple to be used by every individual in optiven. We are able to organize online meetings and share the link with the team. The participants gets reminder emails prior to the meeting to ensure no one is not informed on the date and time the meeting will happen. During the meeting the quality of audio and video is spectacular and the facilitator can share his screen in case of slide presentation. Also the ability to record the meeting while in progress for later reference is worth noting. And you get all the above quality VoIP features without being overpriced which is a real deal when it comes to value for money
Inconvénients :
Without reliable internet connection, Goto meeting can really stress you out. Also the support team is another area that needs a lot of attention. They are sometimes not soo informed about an enquiry and you end up talking with 2 or more agents and still don't get a conclusive solution to the challenge.
Alternatives envisagées précédemment :
Excellent VOIP Service!
Commentaires : I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.
Avantages :
When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.
Inconvénients :
I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.
It works, but not well, and it has such great potential.
Commentaires : Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.
Avantages :
It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.
Inconvénients :
The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.
My GoTo VoIP provider
Commentaires : Overall, I would recommend GoTo to my peers. It is a quality VoIP solution that has several advanced features without being overpriced vs its competition.
Avantages :
GoTo offers good voice quality as well as video conferencing. I have been using for almost 2 years now and have very rarely had issues like "robot voice" or the choppiness that you sometimes can get from a VoIP platform
Inconvénients :
While it is reliable most of the time, calls have gotten choppy in the past. This is rare however and happens less than once a month.
