GoTo Connect

Un outil pratique pour l'équipe

Commentaires : On est vraiment satisfait pour l'instant !

Avantages :

On a mis en place cet outil pour prendre les appels quand on est hors du bureau et ça fonctionne plutôt bien ! C'est la fonctionnalité qu'on a le plus utilisé

Inconvénients :

Parfois l'interface peut être un petit peu lente, mais c'est quand même assez rare donc ça reste un outil intuitif de manière globale

Jive is a great price with all features needed

Commentaires : Overall, we've now been able to do tonnes of calls, outgoing and incoming since we went with jive. It helps grow our business. Access is available on the phone, computer or any other device.

Avantages :

I like that jive is really cost effective yet gives access to all their features. It allows me to do everything i need to do, with alot of minutes within the plan.

Inconvénients :

Jive seems to be great so far, cant complain

Connect center is great for admins

Commentaires : Great for monitoring

Avantages :

I really liked the ability to check total calls as well as the monitoring in the que. It is great to be able to see who is on a call and who is next up.

Inconvénients :

Only issue is having to switch between views to see the different ques in the way I wanted

Decent Service

Avantages :

This product is a decent management tool for monitoring employees' phone status.

Inconvénients :

Sometimes, calls that come through will not distribute evenly to all logged-in phones.

Call Disbursement is fine, online portal/queue is not

Avantages :

I really like that you can use the call app both on your cell and a desktop phone (and computer). It makes it easy for anyone to use no matter their work station. It is also easy to see what calls people take, and make, as well as listen to them.

Inconvénients :

The online portal for management, and the call queue information is very clunky and hard to navigate. My team and I have each individual page we may need bookmarked otherwise we have no chance in finding them.