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Crazy Egg
Description de Crazy Egg
Heat maps, enregistrements des utilisateurs et tests A/B. Crazy Egg capture des instantanés numériques de vos pages web et génère des rapports clairs qui affichent le comportement de vos visiteurs. La fonctionnalité Enregistrements vous donne la capacité de vous tenir pratiquement à côté des personnes pendant qu'elles utilisent votre site. A/B Testing de Crazy Egg est un outil qui fonctionne de manière simple. Aucune configuration compliquée ; essayez d'expérimenter avec différents titres, copies de vente ou descriptions de produits et découvrez rapidement quelle idée produit les meilleurs résultats.
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Alternatives envisagées précédemment :
Crazy Egg nails user experiance
Commentaires : Every time we sign a new client we recommend crazy egg as an option, and every time a client uses it we almost always end up use the user data to suggest changes that helps improve the conversion rates on the site.
Avantages :
The level of information you get from this software is insane. Being able to tell if users are clicking on something expecting a link has made a huge difference in how we design and review websites. That alone has helped us create a better funnel to get users to convert.
Inconvénients :
There really wasn't much I didn't like about the software, I felt the customer service was a little slow at times. Other than that this is a really great piece of software to help improve the overall experience on your site.
Alternatives envisagées précédemment :
Easy to use and excellent Data Visualization facilities
Commentaires : Crazy Egg is one of the most affordable heat mapping tools on the market. It is priced according to the number of page views and the features included with each plan.
Avantages :
Crazy Egg is incredibly easy to use and does not require any coding skills to set up. It is a simple plugin that can be installed in minutes.One of the main advantages of Crazy Egg is its data visualization capabilities. It’s easy to quickly see which parts of a page are getting the most attention and which are being ignored.Crazy Egg allows me to split test our pages to see which ones are performing better. This is great for optimizing our website and improving conversions.
Inconvénients :
While Crazy Egg is great for data visualization and split testing, it does not offer any other features. It is not a comprehensive analytics tool and does not offer any other features such as A/B testing.Crazy Egg’s reporting capabilities are quite limited. It does not offer any way to customize reports or to drill down into the data.Crazy Egg does not support mobile devices. This means that you will not be able to track visitors who are using smartphones or tablets.
Réponse de l'équipe de Crazy Egg
l’année dernière
Hello, and thank you for your review and feedback. I apologize for any confusion; your statement has outdated and incorrect information. Crazy Egg is a comprehensive analytics tool that offers several features beyond data visualization and split testing. While Crazy Egg is known for its heatmaps and A/B testing capabilities, it also provides other functionalities for all device types: 1. Heatmaps (Snapshots as we call them): Crazy Egg allows you to create heatmaps that visualize user behavior on your website. These heatmaps show where users click, scroll, and engage most. We offer seven reports, allowing you to look at your data from different perspectives. 2. A/B Testing: Crazy Egg does offer A/B testing functionality, allowing you to compare different versions of your web pages and measure their performance to optimize conversions. We are excited about some new upcoming additions to this already powerful feature. 3. Session Recording (Video Recordings, as we call them): With session recording, Crazy Egg allows you to record and replay individual user sessions, giving you insights into how visitors interact with your website. 4. User Behavior Tracking: Crazy Egg provides tracking features to monitor user behavior, including click tracking, scroll tracking, and mouse movement tracking. Errors Tracking and Traffic Analysis are powerful features in this area. 5. Conversion Funnels: Crazy Egg enables you to set up conversion funnels to track and analyze users' steps on your website leading up to a conversion or specific goal. 6. Surveys and Visitor Feedback. I recommend visiting the Crazy Egg website or contacting customer support for the most up-to-date and accurate information on our features, reporting, and mobile device compatibility.
Predatory practices
Avantages :
Heatmaps, and screen recordings that allow some analysis
Inconvénients :
They put you on a trial and have designed the UI deliberately to hide that you'll immediately be paying for the annual plan as much as possible (/mo is in bold, *billed annually is written small down below), they don't notify you when your trial is about to end and if you try to cancel your trial as soon as you sign up they'll end your trial as well. Won't let you end it preemptively to avoid auto subscription!
Réponse de l'équipe de Crazy Egg
il y a 8 mois
Firstly, we would like to express our gratitude for your business and appreciate the time you took to share your concerns in the review. Upon reviewing your case, we realized there might have been a misunderstanding regarding our billing process. We understand that you asked for monthly billing, and we quickly adjusted your preference by placing you on our monthly subscription plan. Furthermore, we have processed a refund for any difference in charges, aiming to ensure complete customer satisfaction. We genuinely apologize if there was any confusion during the trial period. Our intention is to provide a transparent and user-friendly experience. We want to assure you that customer satisfaction is our top priority. Also, we know that you initially appreciated us for addressing your concerns and agreed to remove the review because of the misunderstanding. Unfortunately, the review is still pending, and and we would appreciate any help you can provide in resolving this matter.
Alternatives envisagées précédemment :
We are able to enhanced the user experience on our website using it.
Commentaires : Only a select few solutions, including Crazy Egg, offer us such interactive online analytics. As a data analyst I am satisfied with its service for our firm.
Avantages :
It continuously assists in adjusting our website to the needs of the users. This aids in accelerating our efforts to grow our business.We can use it to change or remove the website's least-used pages. Consequently, the constraints that prevent our development are removed. Based on what users clicked on the website, it produces heatmaps. I find that having a visual depiction of the user's activities is helpful.It creates a scroll map that measures how far users scroll across pages and when they get disinterested in the information. To track a website's activity, it generates Confetti and Overlay.
Inconvénients :
Pricing package may be customized into different plan.Heatmap visualizations may be upgraded. In case of taking snapshots, some feature may be more updated.
Alternatives envisagées précédemment :
Premium Heatmapping and A/B Testing
Avantages :
Excellent heatmapping and A/B testing. When benchmarked against Hotjar & Optimizely, Crazy Egg won out.
Inconvénients :
Hotjar offers a free plan with nearly all the features of the Crazy Egg basic plan for nearly $300/year. Also, it would be nice if Crazy Egg billed monthly, vs annually - as all our revenue and client billings come in month-to-month. We would even pay 10% more for monthly billing, vs annual pre-pay.
Réponse de l'équipe de Crazy Egg
il y a 4 ans
Hi, Thanks for taking the time to leave a review. Really great to hear that our heatmapping and A/B Testing is able to help out! As for billing, we're flexible and happy to see what we can do to accommodate your needs. Feel free to shoot our customer support team an email. Thank you!
