Qui utilise Mouseflow ?

Mouseflow est parfait pour les professionnels de l'expérience utilisateur, les chefs de produit, les spécialistes du marketing numérique, les start-up, les petites entreprises et les entreprises qui cherchent à améliorer l'expérience et les conversions de leurs sites web.

Description de Mouseflow

Mouseflow est une plateforme d'analytique du comportement utilisée pour optimiser les expériences des sites web vers l'amélioration des conversions.

Avec Mouseflow, vous pouvez trouver des réponses que les outils analytiques traditionnels ne fournissent pas ; vous pouvez en effet surveiller les sessions des visiteurs de votre site Internet, créer automatiquement six types de heat map pour toutes vos pages, configurer des entonnoirs pour découvrir où et pourquoi vos visiteurs quittent, utiliser des analytiques de formulaires pour améliorer votre génération de leads et lancer des campagnes d'opinion pour en savoir plus sur vos visiteurs.

Informations sur Mouseflow

Mouseflow

https://mouseflow.com

Fondé en 2009

Prix de Mouseflow

Mouseflow est disponible en version gratuite et propose un essai gratuit. La version payante de Mouseflow est disponible à partir de 29,00 $US/mois.

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Mouseflow video
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À partir de

29,00 $US/mois
Consulter les tarifs

Version gratuite

Oui

Essai gratuit

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Mouseflow - Fonctionnalités

Logiciels de web analytics
Gestion de plusieurs sites
Gestion des campagnes
Suivi des conversions
Suivi des interactions entre utilisateurs
Suivi des mots-clés
Suivi des objectifs
Suivi des pages consultées
Suivi des recherches de sites
Suivi des sources de référence
Suivi du temps passé sur le site
Analyse d'éléments
Cartes dynamiques
Cartes intégrables
Cartographie des comportements
Cartographie territoriale
Fonctions pour secteur scientifique
Fonctions pour ventes
Mappage radial
Tableau de bord
Web analytics

Avis sur Mouseflow

Afficher 5 avis sur 16

Note globale
4,4/5
Facilité d'utilisation
4,1/5
Service client
4,1/5
Fonctionnalités
4,3/5
Rapport qualité-prix
4/5
Crystal I.
Marketing Content Developer
Assurance, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 23/04/2018

"Great For Recording Iframes"

Avantages: We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do. The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc. One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you. We have reached out to support numerous times. They are always prompt and kind.

Inconvénients: One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

Réponse de l'éditeur

envoyé par Mouseflow le 24/07/2020

Hello Crystal,

Thank you very much for your review and feedback. We are sorry it took is this long to get back to you.

We have made performance improvements when browsing through the recording list since you left your review, and we hope you have stuck around to enjoy these improvements. If not, we'v love to have you back and give it another try :).

Thank you again for your feedback and rating. We appreciate your support!

  • Provenance de l'utilisateur 
  • Publié le 23/04/2018
Philip L.
Manager
Internet, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 27/09/2019

"Best in class software"

Commentaires: We managed to solve checkout issues, problems with our landing page and many other things where Analytics was no help in actually understanding user issues.

Avantages: After trying more than 4 different tracking tools to support my Google Analytics efforts, Mouseflow has won all competition.

Inconvénients: Honestly... I think Mouseflow is one of the best pieces of software I've used in a long time.

Réponse de l'éditeur

envoyé par Mouseflow le 29/01/2020

Hi Philip,
Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool.

  • Provenance de l'utilisateur 
  • Publié le 27/09/2019
David S.
IT Manager
Gestion de l'enseignement, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 02/09/2019

"Just an overall sotfware"

Commentaires: If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't recommend this to a friend never.

Avantages: They recording system is good with proper stadistics

Inconvénients: The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow

Réponse de l'éditeur

envoyé par Mouseflow le 29/01/2020

Hi David,

Thanks so much for taking the time to review Mouseflow. Since your review we have re-designed the filters and added significant more flexibility.
I encourage you to sign-up for a new free trial and review a the improvements introduced into Mouseflow.

  • Provenance de l'utilisateur 
  • Publié le 02/09/2019
Filippo S.
Senior Web Analyst
Internet, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 08/06/2017

"The right balance between costs and features"

Avantages: Very easy to use and great in some features: heatmaps, recoring sessions, but most of all form analytics. Very interesting the balance between costs and features (also the new feedback module).

Inconvénients: I expect integrations with other tools to be improved. The layout for the heatmap can be improved. Sometimes it does not correctly work for pages under login

Réponse de l'éditeur

envoyé par Mouseflow le 24/07/2020

Hi Filippo,

it's been a while. We are truly sorry that we never got back to you until now.

Thank you very much for providing us with your feedback and for rating us.

Ever since you wrote your review, we've made great improvements that address your pain points. We now have more than 300 integrations available :).

Perhaps you stuck around with us, but if you didn't we'd love to have you back and take Mouseflow for a spin. We are sure it will be worth it and that you will enjoy it.

Thanks!

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 08/06/2017
Utilisateur vérifié
Marketing Manager
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    3/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 02/05/2018

"Best way to review User Sessions"

Commentaires: Being able to review across multiple device types, seeing through the form feature where customers may be having difficulty and getting a full view of my sales Funnel.

Avantages: I love that I can set it up using Google Tag Manager and having to rely on my IT team edit the HTML on the site. This allows me to turn it off or on when needed and also the filters to view sessions such as tags.

Inconvénients: My plan only allows me to have 6 sites and i have to remove it from Mouseflow's GUI to add as 7th site. I wish there was a feature to "freeze/put on hold" and add another site in place of it. This would still allow me to have 6 active sites but have 7+ configured.

Réponse de l'éditeur

envoyé par Mouseflow le 24/07/2020

Hi there!

We are terribly sorry it took us this long to get back to you on your review.

Thank you very much for taking the time to rate us. We'd love to find out more about your experience with customer support, as it seems to have been an issue.

Sometimes things happen and we would like to learn from your experience. Could you perhaps shoot us a message at support@mouseflow.com and let us know what happened?

We love the idea to "freeze/ put on hold". That's going right into the backlog ;).

We look forward to hearing back from you, and thanks again for your review and feedback.

  • Provenance de l'utilisateur 
  • Publié le 02/05/2018