Notes moyennes

107 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4 / 5

Informations sur le produit

  • À partir de $39/mois
  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation en ligne en direct
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • LogMeIn
  • Fondé en 1997

En savoir plus sur RescueAssist

GoToAssist propose une assistance à distance leader sur le marché et une gestion de centre de service basée sur ITIL pour améliorer les opérations IT et réduire les coûts.

RescueAssist - Fonctionnalités

  • Chat en temps réel
  • Enquêtes et feedback
  • Enregistrement de session
  • Outils de diagnostic
  • Partage d'écran
  • Partage des fichiers
  • Transfert de session

Avis les plus utiles sur RescueAssist

Simple, Easy-To-Use Remote Support Tool. No Bloat, No Problems.

Traduire avec Google Translate Publié le 15/08/2017
Joe T.
Help Desk Coordinator
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Note globale
4 / 5
Facilité d'utilisation
5 / 5
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Remote support at a decent price per support agent, an easy-to-use tool, with some customizable options, but definitely some things missing that can be improved on. No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem. The product doesn't get in the way, and that's the best part.

Avantages: There are many remote support tools, but GoToAssist is the simplest of all the tools. There's no bloatware, like other 'team viewing' software, there's just a simple installer for both agent and user. The usability makes it something that I can use every single day, as well as all of my team too. I've never had a disconnection based on the software, only on the user's connection speed being an issue. The best part is that it's almost completely seamless with yoursupport business.

Inconvénients: It may sound silly, but I'd like a way to keybind an F-key or something to a "Start Support Session", and having the support URL saved to my clipboard automatically when a new session is started. It's the little things, but there's not much to complain about with GoToAssist.

Great Supporting tool via remote

Traduire avec Google Translate Publié le 13/12/2017
Yagneshkumar P.
Software Engineer
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Note globale
4 / 5
Facilité d'utilisation
5 / 5
1 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Ability to transfers files, record sessions, connect more than one end-user, chat option to take notes for the issues and much more

Avantages: Go to Assist offers a wide variety of feature, First; with unlimited live end-user support- with one click i am able to convert a phone session with a customer into an online support session. Secondly, Session Reporting where i am able to jot down notes during the session, track my time spent, and more importantly record my session and download them for archiving and training purposes. Third, I am able to transfer files securely to my customer's pc and diagnose the issue. Fourth, GoToAssist has a dynamic remote support, where it enables multi-sessions for up to eight customers at a single time, transfer, files and reboot/reconnect if need be. Last but not Least, GoToAssist offers a trail version for users who want to test the software.

Inconvénients: The lack of support, There were times when i had questions about the new features or even basic support for GoToAssist but thier customer support isn't sufficient to respond back in time, or it takes time for them to return to my messages via email.

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