Description de GoToAssist
GoToAssist s'appelle désormais RescueAssist. RescueAssist propose une assistance à distance leader sur le marché et une gestion de centre de service basée sur ITIL pour améliorer les opérations IT et réduire les coûts. Les nouvelles fonctionnalités incluent un temps de connexion ultrarapide, une assistance adaptée comprenant un chat, un affichage à distance et un transfert de fichiers, une prise en charge intégrée au canal (intégrations aux applications comme Slack), une prise en charge des appareils mobiles ainsi qu'un partage de caméra.
Qui utilise GoToAssist ?
GoToAssist s'appelle désormais RescueAssist. RescueAssist est une plateforme pour les petites et moyennes entreprises, offrant des connexions plus rapides et sans friction pour l'assistance informatique afin d'aider les clients et le personnel.
Où peut-on déployer GoToAssist ?
Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)
À propos de l'éditeur
- GoTo
- Situé à Orem, É.-U.
- Fondé en 2003
- Support téléphonique
Vous aimerez peut-être...

Tiflux

Vivantio

DeskPRO

EcholoN
À propos de l'éditeur
- GoTo
- Situé à Orem, É.-U.
- Fondé en 2003
- Support téléphonique
GoToAssist en vidéos et en images










Comparez le prix du logiciel GoToAssist avec ses alternatives
Fonctionnalités - GoToAssist
Avis sur GoToAssist

Shae
Premier Desktop Remote-in Application
Avantages :
Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.
Inconvénients :
No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.
David
Best remote support app
Commentaires : We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved.
Avantages :
I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome
Inconvénients :
The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome
Sarah
A great product
Commentaires : I have really enjoyed using GoToAssist and prefer it over other screen-sharing programs. It is critical for me to use this program when I need to confer with coworkers on an issue and also when I need to file transfer during new builds.
Avantages :
I like that this software does everything I need it to and it isn't hard to find the tools I need.
Inconvénients :
The only thing I don't like is that if I switch users on the computer I am connected to sometimes I have to disconnect and reconnect to the customer because for some reason logging back into the admin profile goes to a reconnecting screen that never connects. This only happens when switching between profiles.
Carmine
Overpriced, Mostly Reliable
Commentaires : I have had this software for quite a few years now. Super easy to deploy, generally user friendly, and at times useful. But, compared to almost every other solution, it is way over priced and way over commoditized. You can tell that you are just another number to them, to extract as much money as possible from. Each year, i get less features, but pay the same amount and then they try to sell me back the feature at a higher price.
Avantages :
Ease of deployment to end user PCs via an EXE or MSI.
Inconvénients :
It's lack of stability, lack of value, and that they just don't care about you.
Ben
Alternatives envisagées :
Would recommend for regular remote support
Avantages :
Remote support works well, good tools for setting up support sessions, plenty of logging options.
Inconvénients :
It's a bit more expensive than some other comparable solutions I've used but it's worth the money for longer term users.