GoToAssist

Premier Desktop Remote-in Application

Avantages :

Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.

Inconvénients :

No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.

Best remote support app

Commentaires : We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved.

Avantages :

I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome

Inconvénients :

The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome

A great product

Commentaires : I have really enjoyed using GoToAssist and prefer it over other screen-sharing programs. It is critical for me to use this program when I need to confer with coworkers on an issue and also when I need to file transfer during new builds.

Avantages :

I like that this software does everything I need it to and it isn't hard to find the tools I need.

Inconvénients :

The only thing I don't like is that if I switch users on the computer I am connected to sometimes I have to disconnect and reconnect to the customer because for some reason logging back into the admin profile goes to a reconnecting screen that never connects. This only happens when switching between profiles.

Overpriced, Mostly Reliable

Commentaires : I have had this software for quite a few years now. Super easy to deploy, generally user friendly, and at times useful. But, compared to almost every other solution, it is way over priced and way over commoditized. You can tell that you are just another number to them, to extract as much money as possible from. Each year, i get less features, but pay the same amount and then they try to sell me back the feature at a higher price.

Avantages :

Ease of deployment to end user PCs via an EXE or MSI.

Inconvénients :

It's lack of stability, lack of value, and that they just don't care about you.

Would recommend for regular remote support

Avantages :

Remote support works well, good tools for setting up support sessions, plenty of logging options.

Inconvénients :

It's a bit more expensive than some other comparable solutions I've used but it's worth the money for longer term users.