Hippo Video

One of My BEST Software purchases in 2022

Commentaires : Hippel video is an outstanding video marketing platform and I highly recommend anyone who has considered any other product to take a second look at this product. Unfortunately, customer services have fallen to the wayside and I am sure a lot of people who are reading this review can agree. It was very wholesome and pleasant to see that this company still maintained that old-fashioned way of taking care of the customer until they are satisfied and making sure that the product met the customer's expectations. I highly recommend the Hippo Video!

Avantages :

It just works! Prior to Hippo Video, I had another tool that 'allegedly' served the same purpose and it NEVER worked! I will admit there were some initial hiccups with onboarding; however, I am still in awe of how above and beyond the customer service team went out of their way to make sure I was satisfied. There is a time zone difference between our countries. When I'm at the hospital for consecutive days, I, unfortunately, miss many emails and attempts at correspondence. This didn't stop the Hippo Technician who literally left a message with my office when he was not successful in reaching me by phone. I have never experienced customer service like that before. Very patient, very professional, high quality and just - I'm out of adjectives....it's just an outstanding product and team!

Inconvénients :

I have absolutely no complaints about the software.

Has most of the features I was seeking

Commentaires : Tech support was responsive via chat. I didn't have to wait long for a technician who helped me troubleshoot my problem. The interface isn't clear in some cases, but once you learn where to find the functions, the software works well. I've been watching the video email space for a while, waiting for a product that would do more than just record and send videos. Hippo Video, with its landing pages, teleprompter, and variable text offers functionality I think I will use and have not seen in competing products.

Avantages :

Recording a video is easy, but what convinced me to try Hippo Video were the landing pages. I have not yet fully exploited this capability but intend to construct custom landing pages designed to get customers and prospects to take action. The ability to add more videos and documents to the landing page provides the opportunity to highlight aspects of my services that would be otherwise communicated through email attachments or clicking on links, which some people are hesitant to do. I have recorded from the camera alone to make personalized one-off messages to selected customers, with good results. They watched the videos and responded to set up meetings. I also made a video with screen recording. That worked OK and I liked being able to show material as I was talking about it. I plan to do more of this.

Inconvénients :

I was disappointed that I Hippo Video could not interface with my desktop version of Outlook 365, but I bought the software anyway. After making a video, the software supplies a link and an animated GIF that I can easily paste into an outbound Outlook email message. It's an extra step, but was not a deal-breaker for me. I struggled with the screen capture interface at first. It wasn't clear that Hippo started another instance of the browser. I kept looking for something to be happening on my screen, never realizing Hippo was waiting for me to respond on the second browser screen. Once I figured that out, the process went smoothly.

Bringing Customer Engagement to Life

Avantages :

I like the capability to create 1:1 introductory videos with ease and customize an accompanying landing page. This has made it super easy for our CSMs to create personalized introduction videos going to their assigned accounts. We also liked the ability to create video hubs to easily share curated resources with specific accounts.

Inconvénients :

I think the new AI enabled features are very exciting but could use some polishing as they do not look very realistic. In addition, the team did experience some bugs while utilizing the features above. However, the Support team at Hippo were very responsive and helpful in troubleshooting.

Hippo customer review

Avantages :

At first, it was easy to use and free

Inconvénients :

It wouldn't always load and I couldn't find the controls

Meets the requirements

Commentaires : A great tool to send videos to prospects and scale the outreach without compromising the quality.

Avantages :

Personalization at scale is made easy with Hippo, a few simple clicks and you can fill video snippets to change a premade video.

Inconvénients :

Editing functions are not super fast, and the "pro edit" feature takes a while to load. This is not a blocker, but it does limit the number of contacts a salesperson can hiper-personalize the contact per day.