Hippo Video

Personalised videos at scale and really solid and reliable support team

Avantages :

We have integrated personalised video flows into our CRM process, allowing us to produce personalised videos at scale. This was a key differentiator from competitors and has worked as expected. The support from the team is very good. Anything in setup or queries that come up start in live chat and are either resolved fairly quickly or anything requiring additional support was regularly and clearly communicated about. I was even having trouble getting the final step of personalisation into my CRM flow and I had a call with product team providing immediate guidance and advice.

Inconvénients :

A couple of the team have had minor issues with the likes of the desktop app (vs Chrome extension) but regular updates helped fix these. Support were also proactive in providing assistance and updates.

One of My BEST Software purchases in 2022

Commentaires : Hippel video is an outstanding video marketing platform and I highly recommend anyone who has considered any other product to take a second look at this product. Unfortunately, customer services have fallen to the wayside and I am sure a lot of people who are reading this review can agree. It was very wholesome and pleasant to see that this company still maintained that old-fashioned way of taking care of the customer until they are satisfied and making sure that the product met the customer's expectations. I highly recommend the Hippo Video!

Avantages :

It just works! Prior to Hippo Video, I had another tool that 'allegedly' served the same purpose and it NEVER worked! I will admit there were some initial hiccups with onboarding; however, I am still in awe of how above and beyond the customer service team went out of their way to make sure I was satisfied. There is a time zone difference between our countries. When I'm at the hospital for consecutive days, I, unfortunately, miss many emails and attempts at correspondence. This didn't stop the Hippo Technician who literally left a message with my office when he was not successful in reaching me by phone. I have never experienced customer service like that before. Very patient, very professional, high quality and just - I'm out of adjectives....it's just an outstanding product and team!

Inconvénients :

I have absolutely no complaints about the software.

Hippo Video in the Classroom

Avantages :

It was relatively inexpensive and at the time it was the only video creation software I was aware of.

Inconvénients :

The editing vidoes was difficult for a novice like me

A mandate for remote work

Commentaires : Hippo Video is one of the greatest assets my company has. I cannot imagine running this company without Hippo Video.

Avantages :

The easeness of Hippo Video to create videos makes Hippo Video invaluable to anyone who has a remote job. The screen recording capabilities along with the option to record yourself on webcam are profoundly positive. I am able to communicate with my team in an effective manner even though we are thousands of miles away. I can also communicate with clients via screen recording videos...easily.

Inconvénients :

The customer support is really bad. However, once you get through it, you do not need to contact them anymore and you will be set up to use Hippo Video on your own.

Has most of the features I was seeking

Commentaires : Tech support was responsive via chat. I didn't have to wait long for a technician who helped me troubleshoot my problem. The interface isn't clear in some cases, but once you learn where to find the functions, the software works well. I've been watching the video email space for a while, waiting for a product that would do more than just record and send videos. Hippo Video, with its landing pages, teleprompter, and variable text offers functionality I think I will use and have not seen in competing products.

Avantages :

Recording a video is easy, but what convinced me to try Hippo Video were the landing pages. I have not yet fully exploited this capability but intend to construct custom landing pages designed to get customers and prospects to take action. The ability to add more videos and documents to the landing page provides the opportunity to highlight aspects of my services that would be otherwise communicated through email attachments or clicking on links, which some people are hesitant to do. I have recorded from the camera alone to make personalized one-off messages to selected customers, with good results. They watched the videos and responded to set up meetings. I also made a video with screen recording. That worked OK and I liked being able to show material as I was talking about it. I plan to do more of this.

Inconvénients :

I was disappointed that I Hippo Video could not interface with my desktop version of Outlook 365, but I bought the software anyway. After making a video, the software supplies a link and an animated GIF that I can easily paste into an outbound Outlook email message. It's an extra step, but was not a deal-breaker for me. I struggled with the screen capture interface at first. It wasn't clear that Hippo started another instance of the browser. I kept looking for something to be happening on my screen, never realizing Hippo was waiting for me to respond on the second browser screen. Once I figured that out, the process went smoothly.