Aesthetic Record

Easy to use and great value!

Avantages :

I've been using this software for about 6 months. I switched over from another aesthetic EMR platform due to cost. Aesthetic record offers all the necessary features of the more costly platforms for a fraction of the price. It even has features the more expensive platforms do not have.

Inconvénients :

There isn't really anything I don't like. Customer service is a message system within the app rather than speaking to a person over the phone. However, it is still immediate and has solved my issues or answered by questions almost immediately.

Best Software for Business Big or Small!

Commentaires : The staff at Aesthetic Record are always there to answer any questions I have - the text option on the app is easy to use, and I know I'll get a prompt response every time. [SENSITIVE CONTENT HIDDEN] were super flexible in booking my teaching seminars and made my onboarding process a breeze! The YouTube videos are incredibly helpful whenever I need a quick "how to" or refresher.

Avantages :

Firstly, how inexpensive this software is. I was shocked to learn how affordable it was, especially as a small business over. I also love how versatile Aesthetic records is. I can do everything from place product orders, to host virtual consultations (which is critical in today's climate) to collect payment, distribute gift cards, and so much more! This software also gives me peace of mind come tax season - I know all of my financial information is accurate, organized, and up to date.

Inconvénients :

I can't really think of anything I don't like about this software.

Absolutely no customer service!

Commentaires : Horrible experience- I would NOT recommend to anyone. We purchased 2 swipe cards from them- both did not work. We did not know there was higher fees for keying in credit card info vs. swipe and for 2 years have been paying much higher credit card processing fees. When I inquired into lowering the rate a year ago, no one cared to look at my activity and point out to me that I could lower it by using swipe and not entering the credit card info for all my transaction. If there is glitch in the system- there are many and often it goes down, you can NOT get in touch with anyone. There is no way for you to speak w/ a human being. The "chat" feature is very frustrating and often times not helpful at all. My estheticians couldn't log in and they kept on telling her to clear her cookies- for hours this happened and finally she was able to get in. Weird things like 'no showing" clients that are check in, credit card not processing even though it says it processed- if you don't look at your batch super closely, you will miss it.

Avantages :

The reports screen/feature is useful- very easy to read.

Inconvénients :

Absolutely no customer support! The chat feature is useless. I have had people completely contradict someone else. I was on the Chat for 5 hrs bc of a billing issue and still not resolved. You can NOT speak with any live human being w/ this company. Please stay away. I have never worked with a company where they refuse to speak with someone. They do NOT care about customer service at all. That is not what their platform is about. When you are running a multi-millions dollar business, your time is very valuable and this company does not value your time.

Aesthetics EMR keeps getting better

Commentaires : We’ve been with AR from it’s start and have been impressed by their ongoing efforts to make it the best. Support is awesome. Chat requests are answered immediately, and followed up by email documentation. AR staff are quick to realize if voice communication is necessary.

Avantages :

Flexibility in being able to mould the software to suit our needs. If one is slow to adapt to new EMR, one can role out one piece at a time. If one is prepared to jump in, AR offers everything necessary.

Inconvénients :

Hard to say. Updates may seem too frequent at times. We’ve never been interrupted by a update fail, so that’s great!

Customer Service

Commentaires : Customer service is EXCELLENT. Very responsive - I was online with an agent from about 4 pm this afternoon until about 7:15 pm to resolve a critical issue. The agent identified my problem and took action. The reason it took 3 hrs was because he had to call one of the administrators of the company on a Sunday afternoon who took his call and helped to resolve my issue. Now that is customer service. I had to forward documentation that I was who I was (understandably) and show that I was the true owner of my company and the legal administrator. My agent [SENSITIVE CONTENT HIDDEN] also took care of deactivating the employee who was fired and set me up as the legal administrator in a matter of minutes once they received my documentation. They did not make me wait until Monday for normal business hours to resolve the issue since this was a serious breach of confidentiality involving potential legal issues/problems caused by this employee. [SENSITIVE CONTENT HIDDEN] is definitely an asset to this company and a person with a great attitude. He made my issue a priority and validated me and my concerns without hesitation despite having to work overtime to get the job done. Well done [SENSITIVE CONTENT HIDDEN]

Avantages :

Not into it just yet since I was just made the official administrator today. Will post updated review and impressions later.

Inconvénients :

A little hard to navigate and find what I need however, I just discovered that an employee set herself up as the administrator which may be why I have not been able to do all the things I have needed to do to get this program up and running efficiently. I will update my review once I am able to actually run this program as the real administrator.