Vetstoria

Qui utilise Vetstoria ?

Cliniques vétérinaires.

Description de Vetstoria

Vetstoria offre une réservation de rendez-vous en ligne pour les vétérinaires. Elle révolutionne le processus d'ordonnancement des clients en intégrant de façon transparente le logiciel de gestion des pratiques vétérinaires. Les propriétaires d'animaux peuvent prendre rendez-vous n'importe quand, n'importe où, depuis n'importe quel appareil. Le service est accessible via le site web de la pratique vétérinaire, Google My Business ou toute plateforme de médias sociaux tels que Facebook.

Informations sur Vetstoria

Vetstoria

http://www.vetstoria.com/

Fondé en 2014

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Vidéo de Vetstoria
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À partir de

s/o
25,00 $US
95,00 $US/mois
s/o

Version gratuite

Version gratuite Non
Version gratuite Oui
Version gratuite Non
Version gratuite Non

Essai gratuit

Essai gratuit Non
Essai gratuit Oui
Essai gratuit Oui
Essai gratuit Oui

Déploiement et prise en charge de Vetstoria

Ressources d'aide

  • Service client/e-mail
  • Base de connaissances
  • Support téléphonique
  • Service de support 24/7 (réponse directe)
  • Chat

Déploiement

  • Cloud, SaaS, web
  • Mac (ordinateur)
  • Windows (ordinateur)
  • Linux (ordinateur)
  • Android (mobile)
  • iPhone (mobile)
  • iPad (mobile)

Formation

  • En ligne en direct
  • Documentation

Vetstoria - Fonctionnalités

  • API
  • Alertes/Notifications
  • Base de données de clients
  • Comptabilité
  • Confirmation et rappels
  • Entrée et sortie
  • Estimation
  • Facturation
  • Gestion de la communication
  • Gestion des bons de commande
  • Gestion des calendriers
  • Gestion des clients
  • Gestion des documents
  • Gestion des dossiers
  • Gestion des dossiers patients
  • Gestion des factures
  • Gestion des flux de travail
  • Gestion des modèles
  • Gestion des rendez-vous
  • Gestion des stocks
  • Gestion des stocks
  • Graphiques
  • Imagerie et rayons X
  • Importation et exportation de données
  • Intégration comptable
  • Intégrations de tiers
  • Invitations et rappels par e-mail
  • Messagerie SMS
  • Modèles personnalisables
  • Notes SOAP
  • Paiements électroniques
  • Planification automatisée
  • Planification de traitement
  • Planification des rendez-vous
  • Portail client
  • Portail libre-service
  • Rappels
  • Rapports et statistiques
  • Rapports personnalisables
  • Signature électronique
  • Stockage de documents
  • Stockage sécurisé des données
  • Suivi de l'inventaire
  • Suivi des activités
  • Suivi des statuts
  • Tableau blanc
  • Tableau de bord d'activités
  • Traitement des ordonnances
  • Traitement des paiements
  • Télémédecine

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Avis sur Vetstoria

Lire tous les avis

Note globale

4,8/5

Note moyenne

Facilité d'utilisation 4,8
Service client 4,9
Fonctionnalités 4,7
Rapport qualité-prix 4,6

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Écrivez votre avis !
Terry B.
Manager
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/05/2018

"Clients love it and more importantly use it. It links to our PMS seamlessly and reduces staff work."

Commentaires: Flexibity for our clients in making bookings and the reduction of work on our reception team.

Avantages: The seamless integration with RxWorks. The minimal maintenance and the ease with which to make changes within the program itself.

Inconvénients: Nothing. I have found that the software is relevant to our needs and easy to use. It takes little of my time the manage and both staff and clients find it great.

  • Source de l'avis 
  • Publié le 06/05/2018
Shane S.
Director
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 09/10/2017

"Vetstoria has been an excellent addition to our practice's suite of customer service tools."

Avantages: Our clients often comment on how easy it was for them to make an appointment. A lot of the web-based appointments are made outside of the hospital's opening hours so it effectively allows our client access to us 24/7.
The ability for clients to choose their veterinarian is great. In addition the fact we can select what species each vet is comfortable seeing is a bonus.
Once the system is set up it just operates in the background and needs little to no maintenance other than adding new veterinarians, public holidays etc.
Vetstoria has worked seamlessly with our RxWorks system. It was also very easy to add to our practice website and Facebook pages.

Inconvénients: The set up took a little bit of work as we had to change a few things on our RxWorks practice management. None of this was too difficult and has actually improved our efficiency in a few other areas!
It would be nice for clients to be able to indicate that they are happy to see any veterinarian even though they need to select a particular one at the time of booking. Our reception staff have to ask when the client arrives.

  • Source de l'avis 
  • Publié le 09/10/2017
Stephanie M.
Hospital Manager
Vétérinaire, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 24/06/2020

"If you use Avimark, this isn't the online booking tool you want."

Commentaires: I have never had a stellar experience. This company is based overseas, so calling for help is impossible. They did recently open a stateside helpdesk, but you still can't call it and are obliged to send in an email and then wait for a response. There is not enough done to keep clients from scheduling incorrectly. Vetstoria relies on people at the clinic to keep an eye on the mail all day in order to make sure appointments are appropriately scheduled. If they aren't, we are supposed to call and redo the appointment. Firstly, we don't have time to sit watching email. Secondly, if we DO catch an inappropriate appointment, more often than not, the client is angry that we have to change the appointment. I don't feel it's worth the money.

Avantages: It enables clients to make their own appointments online at their convenience.

Inconvénients: It is difficult to configure the software to keep clients from scheduling the wrong kind of appointments for their needs. Does not read monthly blockoffs from Avimark, only on-the-fly blockoffs, so if you like to use monthly blockoffs in order to streamline your scheduling and keep just anyone from changing the blocks, Vetstoria will allow clients to schedule appointments over times that are blocked for surgery or blocked because the doctor is out of the office. To remedy this, one must then spend hours re-blocking the times already blocked.

  • Source de l'avis 
  • Publié le 24/06/2020
Robert K.
Director of Programs
Vétérinaire, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 05/10/2020

"Great Software"

Commentaires: Vetstoria has been great and extremely flexible. They are willing to do what it takes to make clients happy.
We only experienced down-time once in about a year and a half of using them. It was for about 2 days, but they were working on the malfunction ever since the moment we brought it to their attention.

Avantages: I work for a high-volume spay and neuter clinic. This software has drastically helped to address the high call volume we would receive, allowing our staff to increase the quality of the service we provide. The

Inconvénients: The only thing this software is missing is a required questionnaire for clients booking an appointment. I wanted to implement a checklist that clients would HAVE to read and HAVE to acknowledge to ensure that they fully understood the commitment they were making (to reduce no-shows). However, this feature is not present and has not yet been added. I'm keeping my fingers crossed.

  • Source de l'avis 
  • Publié le 05/10/2020
Andrew L.
Director of Business Development
Vétérinaire, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 12/09/2018

"Great platform for a rapidly expanding, multi-location practice"

Commentaires: Online booking is incredibly easy and user intuitive. No problems at all from our clients. We've had roughly 200 online appointment bookings in the past month.

Avantages: - Pricing structure is perfect. ROI in one day, easy.
- Onboard process was thorough and informative (not super quick, but for good reason).
- The team have been excellent communicators and provide great customer service.
- Swift and thorough responses to any questions
- Seamless widget and great user experience
- Very customizable; many of the concerns my DVMs and receptionists had with online booking were addressed through settings.
- Minimal staff training required (I have access to the VetStoria dashboard, and my reception team just works through Vetter per usual.)

Inconvénients: New clients booking online require a follow-up phonecall or email in order for us to obtain additional pertinent information or know where to call for previous records. This can become an inefficiency and time-suck for receptionists if you have a great deal of new clients booking online (we're growing rapidly - 400 new clients a month overall with 90 of these new clients booking online in the past month). This is truly my only perceived con. I have been discussing this with VetStoria and will update this review if they build out a feature to solve this problem.

  • Source de l'avis 
  • Publié le 12/09/2018