Qui utilise ManageEngine SupportCenter Plus ?
SupportCenter Plus est un logiciel web de support client qui permet aux entreprises de gérer efficacement leurs contrats de service, les cas d'assistance, les comptes et les coordonnées de leurs clients.
Description de ManageEngine SupportCenter Plus
SupportCenter Plus est un logiciel de support web compatible ITIL et conçu pour les entreprises de support informatique. Il est utilisé pour gérer tout type de service client sur une seule et même plateforme. Ses utilisateurs peuvent suivre, gérer et résoudre facilement les tickets d'assistance pour offrir un support rapide à leurs clients et améliorer ainsi leur niveau de satisfaction.
Informations sur ManageEngine SupportCenter Plus
Prix de ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus est disponible à partir de 945,00 $US. ManageEngine SupportCenter Plus n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de ManageEngine SupportCenter Plus ci-dessous.
ManageEngine SupportCenter Plus - Fonctionnalités
Avis sur ManageEngine SupportCenter Plus
Afficher 5 avis sur 10
Publié le 14/02/2018
Lots of features
Commentaires: Notification screen reminds me a social network message. That's good.
Avantages: Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,
Publié le 13/05/2018
Good but can be improved.
Avantages: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.
Inconvénients: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.
Publié le 04/05/2018
Very good experience i have with product, im satisfied.
Avantages: Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.
Inconvénients: The product is a complete one and all what I need has on it, don't change folks, continu your hard working.
Publié le 27/11/2019
One view of all your customers interactions
Commentaires: Very positive overall experience, and migrating colleagues to a new process and platform was very seamless
Avantages: In the short time we have been using this software it has dramatically improved they way we view all customer interactions with whether it be via email, phone or Portal and even multichannel. It has helped us streamline our incoming customer queries and respond to them more efficiently . I look forward to using the many other features offered, but one step at a time
Inconvénients: You need to spend a fair amount of time in the software to familiarise yourself with it, but after some time, it all 'just clicks'. great product
Publié le 15/01/2019
Manage Engine Ticketing System
Avantages: Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems
Inconvénients: Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...