Qui utilise Zingle ?

Zingle provides unprecedented connection with guests, members and customers for SMBs and enterprise companies across industries including hospitality, food and beverage, health, fitness and retail.

Description de Zingle

Zingles guest messaging engagement platform helps hotels create brand-differentiated service experiences by leveraging data & two-way messaging to create meaningful interactions throughout the entire customer journey.

Hotels use Zingle to serve guests faster, optimize tedious processes, improve guest satisfaction, drive better reviews & more. Our mission is to make the experience of being a guest effortless.

Informations sur Zingle

Zingle

https://www.zingle.me

Fondé en 2009

Prix de Zingle

Zingle est disponible à partir de 179,00 $US/mois. Zingle n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de Zingle ci-dessous.

À partir de

179,00 $US/mois

Prix

Contact Zingle for pricing.

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Documentation

Ressources d'aide

En ligne

Zingle - Fonctionnalités

Logiciels d'expérience client
Analyse de texte
Analyse des sentiments
Analyse prédictive
Analytique
Collecte de données multicanal
Gestion des commentaires
Gestion des connaissances
Gestion des enquêtes et sondages
Segmentation de la clientèle
Tableau de bord
Automatisation du marketing
CRM
Carte de fidélité
Comptabilité intégrée
Gestion de la maintenance
Gestion des employés
Intégration GDS et OTA
Point de vente (PDV)
Pour locations saisonnières
Prise en charge de plusieurs établissements
Propriété unique
Réservation en ligne
Séjour prolongé
Traiteurs
Automatisation des e-mails
Chat vidéo
Chatbot
Communication multicanal
Distribution de leads
Messagerie de groupe
Messagerie mobile
Planification des rendez-vous
Qualification de leads
Recommandations de produits
Segmentation du public
Transfert à un agent
Codes courts
Coupons mobiles
Envoi de SMS en masse
Gestion des contacts
Jeux concours par SMS
MMS
Messagerie bidirectionnelle
Messagerie planifiée
Mots-clés mobiles
Personnalisation de messages
Rapports et analyses
Sondages et votes

Avis sur Zingle

Afficher 5 avis sur 112

Note globale
4.6/5
Facilité d'utilisation
4.6/5
Service client
4.7/5
Fonctionnalités
4.5/5
Rapport qualité-prix
4.6/5

Best B2C communication platform available

Publié le 12/02/2019
Heather A.
Chief Operating Officer
Santé, bien-être et fitness, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have leveraged Zingle to improve customer retention an satisfaction, increase sales, and improve brand exposure and customer awareness of new product and offer lines. We have found that we are only limited by our imagination with what we can do with Zingle. Each new idea we have shared with the Zingle development team has been met with enthusiasm. Zingle has evolved us as a business and helped us gain efficiencies. Our customer satisfaction ratings show us that Zingle has had a significant impact on our ability to provide service to our customers where and when they need us.

Avantages: Zingle is versatile, adaptive and user friendly. Training time for our employees was minimal which means it was inexpensive to on-board our team. Any additional training needs have been met by the Zingle team. They are responsive and supportive.

Inconvénients: We would like to see improvements with the exportable reports from the provided analytics.

zingle your way to success

Publié le 07/05/2019
Micael J.
Hotel Manager/Contact Center Manager
Hôtellerie, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have reduced the number of calls on the phone to our contact center which improves our overall efficiency and increases the ability for us to handle more contacts serving more of our guests and reducing the time they take to see their answers. internally, the process is simple and faster than our previous systems for communicating and replying to guests. We no longer need to put people on hold or call them back to answer questions so they can do business with us.

Avantages: The User-friendliness. I have 24 people in the Contact Center who are responsible for all guest text communications, different system actions, like HotSOS for service orders, etc. Training for the entire team was about 10 minutes and they were up to speed.

Inconvénients: Honestly, nothing. The set-up, the implementation, the software, an most of all the customer support has all be superb.

Amazing Product - Perfect For Our Property

Publié le 12/02/2019
Jenna S.
PM Operations Manager
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Amazing, very helpful, and a great new-age way to give our guests the best service.

Avantages: We love the ease of use for it and how well it works for a condo property like ours. We can message all guests at once in case of emergency (our power went out last week and it was so easy to pull up the app - on our phones - and communicate with them during this). Just daily communication, welcome, requests, and departure reminders are so simple and most are automated! Minimal work but maximum communication to the guests.

Inconvénients: We struggle with automated Welcome messages through HotSOS. It cannot communicate directly to our Hotel's PMS - SMS - so we must use HotSOS and that causes communication errors sometimes.

Single is very helpful in my daily work but can be very frustrating to use at times.

Publié le 07/02/2018
Utilisateur vérifié
Leasing Professional
Immobilier, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
3/5
Note globale
2/5
Facilité d'utilisation
3/5
Fonctionnalités
3/5
Support client
3/5
Rapport qualité-prix

Avantages: Zingle is such an easy way to contact people, and people respond very quickly to text messages. I like that we can group people in different ways such as the property where they live.

Inconvénients: Zangle is not mobile friendly for my Android phone, and it is tough to use while on the go. It is hard to tell when you have new messages and when your company is getting many messages per day it is easy to miss them as there is no obvious alert or color change etc.

Wonderful connection tool

Publié le 26/07/2018
Michael R.
Night Auditor
Hôtellerie, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: This is a great way to contact guests and clients to give them information or for them to make requests. We use it to inform guests when their rooms are ready for check in and for them to request extra amenities like towels. Easy to find a guest as it connects right to our Opera system and picks up their phone number and information.

Inconvénients: The website for this software times out frequently, always having to refresh the screen to update the conversations. There is some downtime on this system as well for updating and it is always during the overnight.