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Description de HENO

HENO permet au client de rationaliser toutes ses activités commerciales au sein d'un seul système gérant l'ensemble de leur activité. Le temps où il fallait avoir tout à la fois un système de DME (dossiers médicaux électroniques), un service de télécopie, une plateforme de marketing, un système de point de vente, un système d'ordonnancement et une facturation externe (ou une autre plateforme interne) est terminée. Toutes les opérations qui permettent aux cliniques de disposer d'un outil ciblé et efficace sont incluses dans HENO au sein d'une plateforme unique, conviviale et efficace.

Qui utilise HENO ?

Physiothérapeute, ergothérapeute, orthophoniste et massothérapeute

HENO Logiciel - 1
HENO Logiciel - 2
HENO Logiciel - 3
HENO Logiciel - 4
HENO Logiciel - 5

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HENO

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur HENO

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,2
Service client
4,3
Fonctionnalités
4,3
Rapport qualité-prix
4,3

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
71%
4
11%
3
6%
2
6%
1
6%
Justin
Justin
Practice Manager (É.-U.)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Heno - the ALL in ONE solution every therapy companies needs!

5,0 il y a 5 ans

Commentaires : Heno has been the best EMR system we have used. I do all the hiring and training in our busy outpatient PT practice with 40 + new patient evaluations per a week. So being able to have a program that is super easy to use and quick to train someone was ideal. Having everything all in one place doesn't just make my life easier it makes my staff be more efficient and cuts monthly costs down. Heno has scheduling, billing, faxing, documentation, marketing, reporting, patient online portal (they can schedule, make payment), email/phone/text appointment reminders, General Store (for wellness and or self pay items that is seperate from the insurance billing), along with graphs to see how many physician referrals you get per week/month/year.

Avantages :

Ease of use - my staff have been able to learn Heno in the matter of minutes. Quickly schedule an appointment with 1 click and name search , check eligibility, collect copays, Auto Posting for electronic payments, instant messaging to contact staff in other locations, faxing, daily reporting to show the office productivity (cancel, no show %, amount collected cash/credit/check along with the full outcome how much money we made). This is the most adaptable software we have used where you can customize it to meet your needs and help streamline your staff process and save time to create a better patient experience.

Inconvénients :

I don't have any cons but I will say the software team is always implementing new/updating options to make it even easier to use and navigate and help streamline my practice.

Mike
Physical Therapist (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Great EMR for PT

5,0 le mois dernier Nouveau

Avantages :

Billing software is easy to use and integrates into clearinghouse well with primary insurance. Billing time is quick and easy to track. Daily notes and HEP tracking is easy to track. Seamless carryover from evaluation to reassessments.

Inconvénients :

Secondary insurance not populating in billing

Nathan
President (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées précédemment :

Wanted to love it, left very disappointed

2,0 il y a 2 ans

Commentaires : Unfortunately I did not have a good experience overall with HENO. I'm sure the EMR works for some people but it wasn't the right fit for our practice. The customer service, specifically their contract policy, is archaic. (and yes, I should have NOT signed the contract, so I will hold that responsiblity)

Avantages :

The ability to manage your practice with one software was a huge pro for us, which is why we decided at the time to switch from WebPT to HENO. In some aspects, such as behaving like a CRM, with the ability to set reminders, it did accomplish this task fairly well.

Inconvénients :

I worked with my biller for several weeks to try to work out the kinks in the billing software and clearinghouse, to no avail. Customer support was unavailable to work with us on this in a timely fashion, which ended up putting us in a significant cash-flow pinch. Additionally, upon using and attempting to learn HENO, I was underwhelmed by the UI/UX. It was very clunky and much of the language was in engineering-type language, making it more difficult than it needed to be when setting filters, or even figuring out where to upload and store certain documents and documentation. I ended up spending more time documenting than WebPT. I think the worst part about my experience was that we had only used the system for 2 months, were not satisfied with the product, and asked that the contract be voided, only to be met with "sorry you signed a contract." This was a two-year contract that we signed (in retrospect we absolutely should NOT have done this), and had already paid for the transfer of data from WebPT. I did not ask for a refund, only to be let out of the contract, however they held fast, and will not budge. I hate writing reviews like these, however, I believe it to be unreasonable to hold someone in a contract for 2 years after only 2 months have passed. This is a horrible business practice and I hope that the owners consider changing this. At this time I cannot recommend anyone use HENO, even if it's a good EMR, as the customer experience is severely lacking.

Sergio
Physical therapist (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Surge Mobile PT

5,0 le mois dernier Nouveau

Avantages :

Email POC , intake, 2 way text and 2 way fax

Inconvénients :

Filtering reports and not being able to integrate with other softwares

Sharon
Chief Operating Officer (É.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Happy With the Product

4,0 il y a 9 mois

Commentaires : The customer services is absolutely outstanding! We always get a response and help in a timely manner. Scheduling is easy over multiple clinics, notes are simple, sending superbills is simple. We really wanted a system that combined: scheduling, notes, internal communication, and billing and HENO delivered.

Avantages :

Our clinic needed an all in one EMR, scheduling, patient portal, billing and this checks all the boxes.

Inconvénients :

Since HENO is such a large system, there are times when our company can't get what we want out of the system. For example, we want the patient contacts to archive after they have been contacted and the system won't allow us to do that. We want to put our text boxes in very specific locations in the medical forms, and the system won't allow specificity. HENO allows us to put our specific text boxes in, just where they system allows, not necessarily where we would like them. We stopped using the patient portal because of the long password required and our patients required too much assistance assessing it.