ReminderCall.com

A great integrated reminder service that helps ensure return visits.

Commentaires : Patient's really appreciate this as an option in my clinic. It helps them remember their appointments and it helps me ensure followup visits. I can also text a patient at any time through the website which is a great feature as some people prefer texting to a phone call. It also helps us to keep our scheduling in order as people are more likely to let us know if they are going to be late or miss their appointment. I really appreciate that it is integrated into my software. Once they are opted in, all I have to do is schedule normally and they receive their notifications.

Avantages :

I appreciate that the reminder software is integrated into my EHR scheduler and once the option is checked, I no longer need to set up a separate reminder for my patients. Once they are on the schedule, if they have opted in to reminders, it automatically sends them the reminder. This has helped tremendously with missed appointments. I also like that a patient can text back the number if their schedule has changed or they need to cancel their appointment. I can then reply back to them via text, through Remindercall's website. It makes rescheduling quick and easy.

Inconvénients :

My only dislike is the layout of the website that they use. It is not terrible but it could be cleaned up and perhaps be a bit more intuitive. It is not difficult to use and it functions well though.

Simpel and reliable services

Commentaires : ReminderSMS help us send out SMS reminder services to reduce our appointment missing rate, in addition to our phone reminders.

Avantages :

It's simple and lightweight, and configurable to different appointment types Reliable services, and pay per use price plan

Inconvénients :

It lacks of email reminder features, which would be another great complementary feature.

My ReminderCall Experiences

Commentaires : If our patients don't get their reminders, they don't show a lot of times. I know most of the time the responsibility needs to fall on the patient to remember their own appts but regardless, it does not help matters when the system is not working properly and the only way to get it fixed is to email or phone someone in another part of the country and have them fix it, I cannot do it myself which is frustrating.

Avantages :

That I don't have to do anything for the reminders to go out, the computer does it all.

Inconvénients :

That you have to phone or email someone to fix the issues, you cannot do it yourself. Ex. if my reminders don't go out today (automatically), I have to reach out to ReminderCall and ask them to manually send them. Sometimes this does not even get a chance to happen because I have no idea that my reminders did not go out until the next day when my report tells me that. Also, I cannot send long texts, I have to send multiple messages sometimes. My system is not compatible with the advanced system or something to upgrade to the larger message options.

Great reminder system for healthcare professionals

Avantages :

Software is reliable, easy to reply with patients, like the confirmation feature of reminders, easy to contact customer service.

Inconvénients :

Limited characters on text message. I would like to ability to have a longer text be sent or break it up into two text messages.

Great Product that I would Recommend

Commentaires : Cheaper and more reliable than other previous text reminder software we used.

Avantages :

Customer service always fixes any issues, when there rarely are issues.

Inconvénients :

Sending manual texts via the website can be cumbersome.