Rescue
Description de Rescue
LogMeIn Rescue est une solution d'assistance à distance performante et facile à utiliser pour PC, Mac, appareils mobiles, etc. Rescue est conçue pour répondre aux besoins des équipes de toutes tailles, des plus petits helpdesks aux plus grandes entreprises d'assistance et de support au monde. Rescue vous permet de fournir une assistance technique à vos collaborateurs, à vos clients ou aux deux, grâce à une solution rapide, fiable, flexible et facile à utiliser.
Qui utilise Rescue ?
Les PME et grandes entreprises spécialisées dans les services informatiques internes, les prestataires d'infogérance, les services de support client B2B et les entreprises d'assistance technique.
Rescue ne vous convainc pas tout à fait ? Comparer avec une alternative populaire
Rescue
Alternatives à Rescue
Avis sur Rescue
Florent
Rescue - Avis
Avantages :
Le logiciel me permet de contacter Microsoft, et d'être aidé à distance via ce logiciel professionnel.
Inconvénients :
Le prix, le logiciel est vraiment chers par rapport à certains concurrents.
Kouadio franck arnold
Bon outil
Avantages :
Contrôle à distance pour une assistance au travail pour entreprise
Inconvénients :
Aucun Point faible constaté pendant son utilisation
Claire
Très pratique
Avantages :
Lorsque j’ai des soucis avec mon ordinateur, l’informaticien peut prendre le contrôle à distance, cela est un gain de temps et d’argent considérable.
Inconvénients :
Pas de point faible mais cela fait un peu peur qu’on ait accès à l’entièreté des fichiers de l’ordinateur
Sergey
Remote support at your finger tips
Avantages :
I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.
Inconvénients :
Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.
Bryan
Alternatives envisagées :
LogMeIn Rescue - Essential Support Software
Commentaires : Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.
Avantages :
In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.
Inconvénients :
It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.
