Description de Broadly

La plateforme d'avis automatisée de Broadly aide les entreprises locales à générer d'excellents avis clients sur les plateformes excellentes, notamment Google, Facebook, TripAdvisor, NextDoor, etc. Cette plateforme aide les PME à obtenir plus d'avis, à générer plus de revenus et à communiquer directement avec les clients via mobile ou ordinateur. Les avis en ligne sont un des plus grands moteurs de sélection de nouveau service par un consommateur. L'éditeur se fait donc un devoir d'aider les petites entreprises de services (1 à 100 employés) à gagner une meilleure réputation en ligne.

Qui utilise Broadly ?

Entreprises locales. dans de nombreux secteurs, notamment : Services aux animaux, automobile, services professionnels et aux entreprises, construction, médical et dentaire, services à domicile, santé et beauté, hôtellerie.

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Avis sur Broadly

Note moyenne

Note globale
4,8
Facilité d'utilisation
4,8
Service client
4,8
Fonctionnalités
4,7
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
84%
4
14%
3
1%
2
0%
1
0%
Jonathan
Jonathan
Board Member (É.-U.)
Utilisateur LinkedIn vérifié
Organisme social ou civique, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

So glad we gave Broadly a "try" for our business

5,0 il y a 4 ans

Commentaires : I've really been enjoying Broadly's product for getting feedback from clients on every visit we do, whether good or that something we can work on, so that we can address promptly. Additionally, their communication platform for webchat & text capability has be an extremely valuable add to the way we are able to connect with our customers and soon to be customers. Definitely have seen an increase of social/shared reviews which we prior would really only verbally hear from clients, so glad that it's being put out more for others to hear about & I feel it's helped us connect with clients that might not have done the extra call or email to us had it not been for the chat option on our site.

Avantages :

First off, their customer service thus far has been outstanding in helping me get going and fully utilizing their platform. I really like it's simplicity which makes it easily understandable with minimal "training" needed for any team member(s) that need to have their "hands in the pot". The prior is for both their review/feed back function as well as their chatbots.

Inconvénients :

Thus far, I have honestly not experienced any cons to this service/platform/software. We're about a year into using them and fingers crossed this doesn't change.

Réponse de l'équipe de Broadly

il y a 4 ans

So glad you're leveraging all of Broadly's features including reviews, our app and web chat! Helping your business connect with more customers and leads is our goal and it sounds like you're seeing both happen. Thanks for the review!

Shawna
HR Manager (É.-U.)
Services juridiques, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Broadly Review Services

5,0 il y a 3 mois

Commentaires : Our experience with Broadly has been very well. We've obtained so many reviews to our business' that are positive. We're been able to have more direct communication with our clients via text.

Avantages :

I like that this software can automatically send out the review requests and catch negative experiences, so they can be handled behind the scenes. I like most that we can use the software to text with out clients, and have multiple ways of communicating. I like that we can get google leads with the broadly app, so people can message us directly and help gain business.

Inconvénients :

We chose to turn the live chat off of our website, for it slowed down our website speed. Also, when clients send pictures back to us in the text message they turn out very very blurry I wish they would come back clear. I wish we were able to hold templates in the app to just add onto chats, for we will use the service to remind clients about appointments, or hearings, etc. It would be easier to be able to save templates.

Réponse de l'équipe de Broadly

il y a 3 mois

Thank you so much for being a Broadly customer, Shawna! We appreciate your feedback and are happy your business has benefited from our inbox and review tools! & Thank you for your insight regarding web chat and picture quality, I'll be sure to relay this info to our development team. Keep up the great work!

Paul
Owner (É.-U.)
Construction, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Horrible stay away

1,0 l’année dernière

Commentaires : Horrible customer service was not there and my client or account suscess manage was very hard to get a hold of and It seemed like they were not checking to see what they were doing on there end was working

Avantages :

It was nice that there was a product that could send reviews.

Inconvénients :

Horrible customer service not dedicated to clinet success we already signed up for another product that is broadly competitor and already seen huge improvement

Brad
Owner (É.-U.)
Services à la personne et aux familles, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best thing you could ever do for your business

5,0 il y a 3 mois

Avantages :

The Broadly software makes customer experience management and review generation surprisingly easy. I challenge every new employee on their first day at my company to try and leave us a review and more than 80% of my employees simply can't do it without help. Broadly has made leaving a review incredibly easy while also creating a 1 stop shop for managing all of our interactive social media platforms.

Inconvénients :

Using the software for multiple entities can be a bit frustrating at first, but Broadly has improved their app leaps and bounds already, and I know there is even more ease of use to come!

Réponse de l'équipe de Broadly

il y a 3 mois

Thank you so much for being a Broadly customer, Brad! We appreciate your feedback and are happy your business has benefited from our review tools! And thank you for your insight regarding multi-locations, I'll be sure to relay this info to our team. Keep up the great work!

Carol
Office Manager (É.-U.)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Product and Service

5,0 il y a 3 mois

Avantages :

We have been using Broadly and we love the way we get our office reviews. It is simple, clear and is well set up. Our patients get the requests and a few reminders (the perfect amount not to few and not to many) and we gain insight into how we are doing. I also love the fact that we can get reviews on several platforms.

Inconvénients :

What we like least is the fact that it is only for reviews. It is not a reminder system for the patients that they have upcoming appointments. It also would be nice if it would integrate to Eaglesoft and let the patient schedule their appointments on our open spaces.

Réponse de l'équipe de Broadly

il y a 3 mois

Thank you so much for being a Broadly customer, Carol! We appreciate your feedback and are happy your business has benefited from our review tools! We would love to provide you with support in setting up some of our other tools, including appointment reminders! Please feel free to connect directly with your CSM or email us @ support@broadly.com to get started. Keep up the great work!