Broadly

Logiciel de Chat enligne

Avantages :

Très intéressant dans l'ensemble avec ses multiples fonctionnalités et facile à utiliser avec pour générer plus de vente. J'adore et je le recommande

Inconvénients :

C'est très efficace et très simple mais mon soucis est que c'est dans tout les pays

Plateforme d’expérience client

Avantages :

En plus de ces meilleures qualités Broadly permet de gérer facilement les opérations commerciales. Le service client est confortable.

Inconvénients :

Honnêtement, je ne peux qu’apprécier ce logiciel mais la prise de main m’a été difficile au début.

So glad we gave Broadly a "try" for our business

Commentaires : I've really been enjoying Broadly's product for getting feedback from clients on every visit we do, whether good or that something we can work on, so that we can address promptly. Additionally, their communication platform for webchat & text capability has be an extremely valuable add to the way we are able to connect with our customers and soon to be customers. Definitely have seen an increase of social/shared reviews which we prior would really only verbally hear from clients, so glad that it's being put out more for others to hear about & I feel it's helped us connect with clients that might not have done the extra call or email to us had it not been for the chat option on our site.

Avantages :

First off, their customer service thus far has been outstanding in helping me get going and fully utilizing their platform. I really like it's simplicity which makes it easily understandable with minimal "training" needed for any team member(s) that need to have their "hands in the pot". The prior is for both their review/feed back function as well as their chatbots.

Inconvénients :

Thus far, I have honestly not experienced any cons to this service/platform/software. We're about a year into using them and fingers crossed this doesn't change.

Broadly Review Services

Commentaires : Our experience with Broadly has been very well. We've obtained so many reviews to our business' that are positive. We're been able to have more direct communication with our clients via text.

Avantages :

I like that this software can automatically send out the review requests and catch negative experiences, so they can be handled behind the scenes. I like most that we can use the software to text with out clients, and have multiple ways of communicating. I like that we can get google leads with the broadly app, so people can message us directly and help gain business.

Inconvénients :

We chose to turn the live chat off of our website, for it slowed down our website speed. Also, when clients send pictures back to us in the text message they turn out very very blurry I wish they would come back clear. I wish we were able to hold templates in the app to just add onto chats, for we will use the service to remind clients about appointments, or hearings, etc. It would be easier to be able to save templates.

Broadly the best site

Commentaires : Thanks to this site, commercial transactions have become easy and simple, and there is no difficulty in using the site

Avantages :

I like this site very much because it is easy to use and thanks to it, dealing with business operations has become easy

Inconvénients :

Great site with no errors and no problem