Pour qui ?

We serve businesses of all industries and sizes. Some examples include insurance, home care agencies, realtors, auto dealerships, logistics companies, delivery services, ecommerce, and more.

Notes moyennes

116 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Avochato
  • https://www.avochato.com/
  • Fondé en 2016

En savoir plus sur Avochato

Avochato is a mobile messaging CRM for teams. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your team's communications.

Avochato integrates with platforms including Salesforce, Slack, Office 365, and Zapier. Its API also integrates with Google AdWords, enabling prospects to text you from a Google Ad.

Avochato - Fonctionnalités

  • Analyse des sentiments
  • Gamification
  • Gestion des campagnes
  • Gestion des réponses
  • Plateforme d'avis clients
  • Statistiques sur les médias sociaux
  • Suivi des médias sociaux
  • Surveillance des avis émis
  • Automatisation du marketing
  • CRM
  • Carte de fidélité
  • Comptabilité intégrée
  • Gestion de la maintenance
  • Gestion des employés
  • Intégration GDS et OTA
  • Location saisonnière
  • Point de vente (PDV)
  • Prise en charge de plusieurs établissements
  • Propriété unique
  • Réservation en ligne
  • Séjour prolongé
  • Traiteurs
  • Attribution de canal
  • Ciblage contextuel
  • Coupons
  • Jeux concours par SMS
  • Marketing localisé
  • Messagerie texte
  • Notifications push
  • Suivi des engagements
  • e-mail marketing
  • Alertes et remontée des problèmes
  • Assistant virtuel
  • Base de connaissances
  • Enquêtes et feedback
  • Gestion des centres d'appel
  • Gestion des e-mails
  • Gestion des flux de travail
  • Gestion des listes d'attente
  • Gestion des rendez-vous
  • Intégration des médias sociaux
  • Messagerie instantanée
  • Mesure des performances
  • Portail libre-service
  • Codes courts
  • Coupons mobiles
  • Envoi de SMS en masse
  • Gestion des contacts
  • Jeux concours par SMS
  • MMS
  • Messagerie bidirectionnelle
  • Messagerie planifiée
  • Mots-clés mobiles
  • Personnalisation de messages
  • Rapports et analyses
  • Sondages et votes
  • Contenu dynamique
  • Création d'itinéraires
  • Devis
  • Gestion des clients
  • Intégration GDS et OTA
  • Réservation de vol
  • Système central de réservation
  • Traitement des paiements
  • Gestion de site web
  • Gestion des biens
  • Gestion des calendriers
  • Gestion des commissions
  • Gestion des contacts
  • Gestion des documents
  • Gestion des leads
  • Gestion des listings
  • Mise en correspondance des clients et des biens
  • e-mail marketing
  • Billetterie
  • Conférences/Conventions
  • Enquêtes et feedback
  • Gamification
  • Gestion des badges
  • Gestion des bénévoles
  • Gestion des expositions et des fournisseurs
  • Gestion des parrainages
  • Gestion des participants
  • Gestion des réservations groupées de chambres
  • Mariages et fêtes
  • Promotion sur les médias sociaux

Avis les plus utiles sur Avochato

Avochato is the easiest SMS product to use and setup. It's fast and my customers love it, too.

Publié le 05/05/2017
Shane F.
Software Engineer
Internet, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The categories are very specific to what I'm looking for. The reviews are helpful and it's a great way to explore new products.

Avantages: The free trial was critical in helping me make my decision to use Avochato. I was able to test the full product's features at my own pace, and once I tested it with customers I was impressed. My customers were very impressed with my quick response times as well. I love that I can text my customers either from the web dashboard, from the mobile friendly dashboard, or from the iPhone app. The integration with Slack is amazing, as I can now text folks back from the "Threads" feature in Slack too. My entire team is on Avochato (support and marketing), and we are responding to both support requests via SMS as well as new leads coming in from our AdWords account. Avochato integrates with AdWords to have new leads text directly into Avochato. They even have a bot that can be configured to answer common questions and collect information. This saves our team so much time and headaches. The design of the product is great...and who doesn't love avocados!

Inconvénients: I wish Avochato could automate almost all of our customer interactions. It would be amazing if it resolved all of our support requests without the assistance of our agents. The current bot works well but if it could be customizable we could use it for more of our use cases. We'd also love to see it transcribe voicemails and calls into text format.

Réponse de l'éditeur

envoyé par Avochato le 30/08/2017

Thank you! We're glad to help. You touched on some very interesting ideas in the "Cons" section around automation -- since your review, we've been building out a number of tools such as templates and keywords to help our customers save time/effort in composing their texts. But we're going to be taking it much further than that ... stay tuned!

Stop Searching! Seriously just go with these guys!

Publié le 26/10/2018
Gene S.
Business Development
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The team at Avochato has been exeptional! They always got right back to me with all my questions. Were very helpful and a great pleasure to do business with! I highly recommend using them for your text message marketing and to take your business to a new level in staying in communication with your customers!

Avantages: Like the Survey feature. We can use it to gather basic info from our customers saving us both time.
Love how easy and intuitive the framework is.
You can tag your customers in many ways and broadcast to the specific groups your message would mean the most to using those tags. This way you can be more focused and do not waste texts needlessly. We have our customers birthday in their tag and every day we can send out a Happy Birthday message to the right people. It makes them feel special!
You can program auto responses for as many keywords as you need.
They have an app for both IPhone an Android that works together with their software so you never miss a text!

Inconvénients: Had to think about this a bit...
I guess free incoming messages would be nice.
It is a challenge to keep your message within the 160 character limit. I'm sure this is an industry standard but if you go over it just sends multiple segments. This means if you send 2 segments to 200 people you use up 400 of your texts to do it. Like I said though I'm sure its an industry standard set by the carriers and there's most likely nothing they can do about it.

Mainstream and easy

Publié le 01/08/2019
Ariana M.
Guest Relations
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Mainstream, (everyone texts) simple, and great guest experience when they can simply text us questions about their upcoming vacation or any maintenance issues when the arrive.

Avantages: What I like most about this software is it gives not only our guests and vendors a mainstream and easy way to communicate with us but Avochato is also very user friendly, simple and an overall amazing platform for commercial purposes. The text Broadcast feature is a great way for use to send a que’d message to over 1,000 in-house guest timely and efficiently. Customization is also something I have been very impressed with this company. Our tech team has worked hard with them to meet our needs as a small company to ensure we are using all features and resources to the greatest extent we can.

Inconvénients: I can’t complain much, truthfully. One thing that our company is working with Avochato on is automatic “close-out” of our housekeeping survey. The company has worked diligently and closely with us to help meet our very personal needs.

You should have set up Avochato with your business yesterday

Publié le 28/03/2019
Nick H.
Growth
Logiciels, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Consider this review a raving endorsement. For those of you on the fence about whether you should be sending text messages to your customers - start testing it with your personal cell phone first. Then imagine those results across your entire funnel. You'll be kicking yourself for not starting sooner.

Avantages: LIke most seasoned sales and marketing professionals, I'm always looking for an edge to increase engagement with potential customers and existing customers by optimizing email subject lines/copy and calling my leads/customers over the phone. There is something magical about finding a tool or trick in 2019 that can boost engagement 3-4%, every channel is so saturated that small numbers move the needle. Avochato has increased our engagement 30%+ and we haven't even begun optimizing our outreach copy. Customers and leads are significantly more likely to engage via text than over email/phone. I almost hesitate to recommend Avochato because I want it to be my team's secret weapon!

Inconvénients: There is room to improve on the UX/UI of the mobile product and additional integrations that would be nice to have. Neither of these 'flaws' remotely impact the instant effectiveness that I've been able to generate using Avochato though.

Chat Review

Publié le 27/11/2018
Paige S.
Recruiting Coordinator
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Its more benefical for my co-workers and I to use this software instead of our own phones. We have the ablility to all see the messages and be able to respond if/when needed. I do wish there was a private chat feature where you and only you can see the message between yourself and the person your chatting with. It would be nice to be able to open that private chat to all if wanted to needed. -Over all it has made communicating with our caregivers alot easier as well.

Avantages: I like that the Avochato software can be used on your mobile device and computer. I also like that there is an APP that can be used as well.

Inconvénients: Boradcast do not work as effectiley as I thought it would. When sending group text via broadcast the messages do not come in right.

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