Qui utilise Canny ?

Solution basée sur le cloud qui aide les petites et grandes entreprises à recueillir, analyser, hiérarchiser et suivre les opinions des utilisateurs pour prendre des décisions éclairées sur les produits.

Description de Canny

Enregistrez, organisez et analysez les opinions des utilisateurs au sein d'un seul et même endroit pour prendre des décisions éclairées concernant vos produits.

Priorisez les opinions, créez une feuille de route et clôturez la chaîne de communication grâce à un journal des modifications intégré.

Informations sur Canny

Canny

https://canny.io

Fondé en 2015

Vidéo de Canny
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Présentation des tarifs de Canny

Consulter les tarifs

Canny n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Canny est disponible à partir de 50,00 $US/mois.


À partir de

50,00 $US/mois Consulter les tarifs

Version gratuite

Non

Essai gratuit

Déploiement et prise en charge de Canny

Ressources d'aide

  • Support en horaire de bureau
  • En ligne

Déploiement

  • Cloud, SaaS, web

Formation

  • Documentation
  • Aucune

Canny - Fonctionnalités

  • Analyse de texte
  • Analyse des sentiments
  • Analyse prédictive
  • Analytique
  • Collecte de données multicanal
  • Gestion des commentaires négatifs
  • Gestion des connaissances
  • Gestion des enquêtes et sondages
  • Segmentation de la clientèle
  • Tableau de bord

Logiciels d'expérience client : afficher la liste complète

  • Classement des idées
  • Collaboration
  • Fils de discussion
  • Gamification
  • Gestion des commentaires
  • Idéation et production participative
  • Sondages et votes
  • Suivi des engagements
  • Suivi des tendances
  • Workflow d'évaluation

Logiciels d'innovation : afficher la liste complète

  • Collaboration
  • Définition des priorités
  • Enquêtes et feedback
  • Gestion des exigences
  • Gestion des flux de travail
  • Gestion des idées
  • Gestion des ressources
  • Planification de lancement
  • Roadmap stratégique de produits
  • Suivi des étapes

Logiciels de gestion des produits : afficher la liste complète

  • Carte heuristique
  • Classement des idées
  • Collaboration
  • Fil d'activités et d'actualités
  • Gestion des flux de travail
  • Idéation
  • Suivi des statuts

Logiciels de management des idées : afficher la liste complète

  • Collaboration
  • Définition des priorités
  • Fonction de glisser-déposer
  • Gestion des exigences
  • Gestion des flux de travail
  • Importation et exportation de contenu
  • Suivi des étapes

Logiciels de roadmap : afficher la liste complète

  • Analytique
  • Collecte de commentaires
  • Feedback à 360 degrés
  • Gestion des enquêtes
  • Rapports sur les appels
  • Suivi des plaintes

Logiciels de satisfaction client : afficher la liste complète

Canny - Alternatives

Plus d'alternatives à Canny

Avis sur Canny

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Note globale

4,7/5

Note moyenne

Facilité d'utilisation 4,8
Service client 4,8
Fonctionnalités 4,5
Rapport qualité-prix 4,8

Évaluer le logiciel

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Écrivez votre avis !
Katherine L.
Co-founder
Logiciels, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 15/05/2020

"Our Canny board is not just our product roadmap, it's our guiding compass."

Commentaires: Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards.

Avantages: We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses.

Inconvénients: Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team!

Réponse de l'éditeur

envoyé par Canny le 19/05/2020

Thanks so much Kat! We're so happy to hear that Canny is helping your team is many ways :)

  • Source de l'avis 
  • Publié le 15/05/2020
Jahanzeb S.
Founder/CEO
Logiciels, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 08/04/2020

"Canny is really the best by far (beats email and chat support)"

Commentaires: Gives us a scalable way of having direct relationships with our customers.

Avantages: With email or chat support, you’ll likely have the same conversation many times (in some cases, hundreds of times), which doesn’t help your users (your finite resources could be spent on work that actually benefits them). What Canny does is subtle but profound. With a public forum allows people to create & upvote posts, and updates users on progress on each post, we can now have just one conversation with everyone affected by an issue, instead of 100+ conversations on the same topic. Customers can also potentially help each other out (great for a small team). And it gives transparency on how we work and how quickly we solve issues for the community.

Inconvénients: There are a few features it would be nice to add, which are already on Canny’s feature request list (Canny uses Canny, which is great). So I’m confident that over time, it’ll become even better than it already is (and it’s already quite great!).

Réponse de l'éditeur

envoyé par Canny le 15/04/2020

Thanks so much Jahanzeb for these kind words. We are so happy to hear Canny is helping you build relationships with your customers. Don't hesitate to give us feedback, we're all ears!

  • Source de l'avis 
  • Publié le 08/04/2020
Kamal S.
Product Manager
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 08/12/2020

"Best Feedback tool"

Avantages: Simplicity of the app to collect and manage the feedback. Quick sign up for my client .

Inconvénients: Pricing tier does not work for small and medium business. In my example I need features in top tier but I don’t have that much end users to justify the extra money .

Réponse de l'éditeur

envoyé par Canny le 16/12/2020

Hey, Kamal! Thanks for taking the time to leave us a review! We do offer discounts for some businesses, so definitely reach out to Customer Success team if you haven't already!

  • Source de l'avis 
  • Publié le 08/12/2020
Amit K.
CEO
Logiciels, 11-50 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    1 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    2 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 03/02/2020

"Beware - they refuse to listen to top-voted feedback"

Commentaires: I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system.

Avantages: UI seems nice, shame about the rest (see the cons section)

Inconvénients: The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.

Réponse de l'éditeur

envoyé par Canny le 12/02/2020

Hi Amit, we're sorry you didn't have a fabulous experience with Canny. This definitely isn't the norm.

We obviously take user feedback super seriously - we're a user feedback company after all. But it isn't the only input to our product prioritization process. Just because something gets a lot of votes doesn't mean it's a good fit for our product/customers/business.

We believe that every software company should operate with this philosophy. Doing otherwise would be an injustice to customers and could be detrimental to building a successful company.

I was trying to be transparent with you about why we don't remove branding, but it seems I didn't do a great job at communicating this, and I offended you. I'm sorry for offending you, and we're bummed to see this has caused you to leave a negative review.

Best of luck with Tallyfy!

  • Source de l'avis 
  • Publié le 03/02/2020
Chelsea D.
Customer Success Lead
Immobilier, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 05/11/2020

"Don't let customer feedback fall on deaf ears!"

Commentaires: Easy to learn and quick to setup. This has made a positive such an impact to our business and with our customers!

Avantages: Canny gives our customers a place to feel heard, listened to, and gain visibility into our feature and product roadmap which was not possible before Canny. We set the platform up in just a single day and onboarding was a breeze. Within the first week we had over 60+ posts from our customers! With Canny, we can now provide visibility in upcoming features. It gives our customers a place to leave valuable feedback, upvote on others posts, and comment on existing requests. With Canny, our customers feel as though they have a voice and can influence our product decisions.

Inconvénients: We imported feature requests we've been collecting from an excel sheet which was AWESOME, however I wish my face/name wasn't on those requests. Aside from that, I LOVE everything about Canny.

Réponse de l'éditeur

envoyé par Canny le 06/11/2020

Thanks for the rave review Chelsea! We love companies that care about giving their customers a voice :) thanks for using Canny to do it!

  • Source de l'avis 
  • Publié le 05/11/2020