Qui utilise Canny ?

Cloud-based solution that helps small to large businesses collect, prioritize and track feedback with simple feature voting.

Description de Canny

Canny lets you keep track of which customers want which feature requests at scale. This data helps your team make more informed product decisions.

Informations sur Canny

Canny

https://canny.io

Fondé en 2015

Prix de Canny

Canny est disponible à partir de 50,00 $US/mois. Canny n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de Canny ci-dessous.

À partir de

50,00 $US/mois

Prix

Costs less than building the wrong features.

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Documentation

Aucune

Ressources d'aide

Support en horaire de bureau

En ligne

Canny - Fonctionnalités

Logiciels de satisfaction client
Analytique
Collecte de commentaires
Feedback à 360 degrés
Gestion des enquêtes
Rapports sur les appels
Suivi des plaintes

Avis sur Canny

Afficher 5 avis sur 13

Note globale
4.4/5
Facilité d'utilisation
4.6/5
Service client
4.6/5
Fonctionnalités
4.2/5
Rapport qualité-prix
4.6/5

Amazing tool for collecting product user feedback

Publié le 11/02/2020
Michael V.
CEO
Logiciels, 13-50 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Canny rocks! It's a tool that has an incredible ROI by collecting and managing feedback and feature requests and more. Instead of having to manually review and organize feedback Canny does it for you. Users are able to collaborate with others on new feature ideas and vote on these requests helping to really understand use cases and interest. This kind of solution builds loyalty with customers by not only improving your product but showing customers you are listening and their feedback is important.

Avantages: I love the clean design and intuitive UX. Canny is great at collecting and managing feedback and I love all the integrations especially with Intercom. One very useful feature is the ability to collect, enter and attribute feedback to a user instead of the user having to enter it. It's great being able to show a user that their feedback was collected and matters since we no longer say "We'll pass your feedback along..." Now the user and others can see their suggestion and engage others interested in the same feature. Great support as well although it's so easy you'll hardly ever need it.

Inconvénients: Nothing so far. The software doesn't do everything and that's actually what makes it great. Simplicity for the most common uses.

Best system we've used for tracking feedback

Publié le 01/04/2019
Utilisateur vérifié
Customer Success Specialist
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Before Canny, we were using a product that was very well established in the market, but a negative experience for ourselves & our customers to use. With Canny we're seeing higher engagement from our customers (thanks to the Intercom integration especially) and improved internal visibility of customer feedback.

Avantages: Canny is perfect for what we need - it was easy to embed into our SaaS product, the design is clean & straightforward, and the integrations with Slack, JIRA, & Intercom are incredibly useful. Many great chats have been kicked off in our team from the Slack integration (like a suggestion hitting x number of votes). The Canny team made transitioning from our old platform easy, and onboarding our team was very quick.

Inconvénients: Being able to use a custom domain would be nice (like suggestions.x.com), but the Intercom integration more than makes up for it.

Réponse de l'éditeur

envoyé par Canny le 03/04/2019

Thank you so much for your kind words! We're so happy you and your customers are enjoying Canny.

We actually do offer the ability to use a custom domain! You can set this up in your admin settings > custom domain. We're always around if you need help!

More organized and more involved

Publié le 25/11/2019
Kyle L.
Customer Support Specialist
Logiciels, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have been very pleased with our ability to track feature requests from our customers, while also providing these customers with updates on their requests. This sort of involvement and transparency goes a long way in cultivating trust and loyalty with our customers.

Avantages: The ability to have the users of our app to vote on feature requests not only gave our users a renewed sense of investment with our product but allowed to truly make decisions with our customers in mind. Before, collecting customer feedback felt unorganized and ineffective.

Inconvénients: The search functionality can use some work.

Réponse de l'éditeur

envoyé par Canny le 26/11/2019

Hi Kyle, thanks for your review! We're so happy to hear you're enjoying Canny. Please reach out if there are specific search cases that aren't working well for you. We're always looking to improve!

Beware - they refuse to listen to top-voted feedback

Publié le 03/02/2020
Amit K.
CEO
Logiciels, 13-50 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur 
1/5
Note globale
2/5
Facilité d'utilisation
2/5
Fonctionnalités
1/5
Support client
2/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system.

Avantages: UI seems nice, shame about the rest (see the cons section)

Inconvénients: The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.

Réponse de l'éditeur

envoyé par Canny le 12/02/2020

Hi Amit, we're sorry you didn't have a fabulous experience with Canny. This definitely isn't the norm.

We obviously take user feedback super seriously - we're a user feedback company after all. But it isn't the only input to our product prioritization process. Just because something gets a lot of votes doesn't mean it's a good fit for our product/customers/business.

We believe that every software company should operate with this philosophy. Doing otherwise would be an injustice to customers and could be detrimental to building a successful company.

I was trying to be transparent with you about why we don't remove branding, but it seems I didn't do a great job at communicating this, and I offended you. I'm sorry for offending you, and we're bummed to see this has caused you to leave a negative review.

Best of luck with Tallyfy!

Great tool for Product Teams

Publié le 02/04/2019
John M.
Sr. Product Manager
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Love Canny. I'm really excited to see how the product grows and will be a part of our team. We currently have the tool heavily integrated into our Product, Marketing and Development teams. Outside of the great toolset; the team has been great to work with - every question gets answered, and they want to understand how we use the tool.

Avantages: Very easy to connect to our customer database and provide them an in app experience for feature requests. The voting features, and ability to move requests through statuses to release makes it easier for customers to stay instep with us.

Inconvénients: It's a new company so they have some catching up, but so far seem to have great priorities that align with client needs.