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Tenna
Description de Tenna
Tenna est une plateforme technologique pour le secteur du bâtiment qui révolutionne l'exploitation des parcs d'équipement, en gérant des parcs mixtes à partir d'une seule plateforme. Vous devez être en mesure de gérer votre parc de matériel mixte à partir d'un emplacement central, qu'il s'agisse d'équipements lourds, d'équipements de taille moyenne, de véhicules de flotte ou de petits outils et d'inventaire. L'éditeur vous permet de voir où votre équipement est réparti dans vos opérations, de connaître et de contrôler son utilisation et d'améliorer la coordination, la logistique et la maintenance. Réservez une démonstration gratuite dès aujourd'hui.
Qui utilise Tenna ?
Cette solution s'adresse aux entreprises qui s'appuient sur des actifs physiques pour effectuer des travaux ou qui louent des équipements. Par exemple, les entreprises de construction, de gestion des déchets, de location d'équipements lourds et du secteur pétrolier et gazier.
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Avis sur Tenna
Outstanding Customer Service
Commentaires : The customer service is top notch, there is always someone available to answer your questions.
Avantages :
The Tenna team made it as easy a possible to get all out machines entered for the initial set up. A team of guys showed up to our office and worked side by side with the mechanics for installation. The website is easy to navigate and the trackers are easy to set up and install.
Inconvénients :
Nothing I can think of rite now. Everything is great
Réponse de l'équipe de Tenna
il y a 3 ans
Hi Jodi, Thank you for your positive feedback about the Tenna website and installation process. We appreciate you taking the time to leave this review. If there is any way we can further assist you, please feel free to reach out to your Customer Success Manager.
Good product with very poor delivery
Commentaires : Upfront expectations were never met and the total implementation costs were very high and not explained fully.
Avantages :
It is a very good product that has many great features.
Inconvénients :
The upfront implementation cost is ridiculously absurd. They will nickel and dime you for every little thing they do to get the product installed and running.
Réponse de l'équipe de Tenna
le mois dernier
Thank you for taking the time to leave a review, Chris. We’re glad to hear you find Tenna’s features valuable and that our construction-focused functionality is meeting your needs. However, we’re sorry to hear about your concerns with the upfront implementation costs and the delivery experience. Your feedback is crucial, and we understand how important it is to have clear expectations. We will use your comments to review and improve our communication about costs and implementation. If you have any additional concerns or need further assistance, please don’t hesitate to reach out directly. We’re committed to ensuring that your experience with Tenna is a positive one.
Not as User Friendly as We Hoped
Commentaires : It does the job but not as user friendly as we were led to believe. We're willing to stick around in hopes these issues are resolved.
Avantages :
Preventative maintenance feature, rollout was relatively smooth
Inconvénients :
The app is incredibly difficult to navigate. The website is not all that user friendly either. We have had several "glitches or issues" at times where we needed the data and this leaves us wondering just how often these happen and how reliable the data is. We also rely heavily on the tracking/data to file IFTA and we had some major issues in our IFTA reporting. We've also had some issues with the geofencing feature.
Réponse de l'équipe de Tenna
il y a 2 ans
Hi Mariel, we truly value your feedback and your concerns have been passed on to our Customer Success team. They will follow up with you to make sure your experience improves and to make sure we fix those issues as soon as possible. There will be upcoming IFTA enhancements that will be key in addressing your IFTA-related concerns
Great Company with a Great Product!
Commentaires : Tenna has the capability to cover all of my tracking needs such as, heavy equipment, vehicles, mid-sized machinery, attachments, small tools, and consumables all on one platform. It has also help with our preventative maintenance program to signifyingly reduce costly repairs throughout our fleet. And again, I can't say enough on their customer service.
Avantages :
The customer support staff is by far some of the best that I have ever worked with. Tenna is very easy to use and navigate around in the platform.
Inconvénients :
Tenna’s quality comes at a price, and I feel that some addons that they charge for should be included in the original modules, I look at it as just bettering their product.
Réponse de l'équipe de Tenna
le mois dernier
Bob, your feedback on Tenna is greatly appreciated – thank you very much! We are thrilled to hear your opinion on the quality of our customer support team, and that you find our platform easy to use. Your input regarding add-ons is important to us, and we appreciate your perspective on how we can best deliver our offerings. We're delighted that Tenna has been instrumental in streamlining your tracking across various equipment types and has improved your preventative maintenance by reducing expensive repairs. We’re grateful for your review and willingness to recommend us. Thank you for choosing Tenna—we're dedicated to continually supporting your operations and delivering value to your business.
Tenna
Commentaires :
The asset tracker has helped our company know where our equipment is at all times. When we started we just had the QR Codes, which needed to be scanned, and was very time consuming. Now we have the trackers/beacons, and less work for us.
Tenna has been oncall with me and respond very quickly when I have a problem or need help understanding how to do something.
Avantages :
The initial setup was a little time consuming, but once everything was uploaded, all of our information is there and readily available. The assets are very easy to access.
Inconvénients :
My lease favorite thing about this software is that it is not always user friendly. It takes a lot of trial and error to do a task.
Réponse de l'équipe de Tenna
il y a 3 ans
Hi Dee, thanks for the awesome review and valuable feedback about the software. We always strive to make Tenna more user-friendly. If you can think of specific updates you would like to see, please share it with your customer support representative. Who knows, maybe our team can make it happen!
