Pour qui ?

From single practice to enterprise size companies.

Notes moyennes

163 avis
  • Note globale 4 / 5
  • Facilité d'utilisation 4 / 5
  • Service client 4 / 5
  • Fonctionnalités 4 / 5
  • Rapport qualité-prix 3.5 / 5

Informations sur le produit

  • À partir de 299,00 $US/mois
  • Prix Pricing Includes SR Platform and SR Conversations
  • Version gratuite Non
  • Version d'essai gratuite Non
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Solutionreach
  • https://www.solutionreach.com/

En savoir plus sur Solutionreach

Solutionreach is revolutionizing the patient-provider relationship. Why? Because we get it. We know providers want meaningful patient relationships. Thats why we created the leading patient relationship management platform. Weve partnered with 23,000 healthcare organizations to empower providers with the tools they need to maximize patient relationships and foster loyalty. Pricing starts at $299/month.

Solutionreach - Fonctionnalités

  • Dossiers patients
  • Gestion des assurances
  • Gestion des rendez-vous
  • Gestion des stocks
  • Suivi des rappels
  • Facturation des patients
  • Gestion des dossiers patients
  • Gestion des flux de patients
  • Gestion des rendez-vous
  • Gestion des réclamations
  • Gestion des stocks
  • Photos avant/après
  • Planification
  • Portail des patients
  • Conforme HIPAA
  • Dossier médical informatisé et partagé
  • Dossiers patients
  • Facturation des patients
  • Gestion des réclamations
  • Gestion des stocks
  • Inscription de patients
  • Planification des médecins
  • Planification des patients
  • Portail des patients
  • Prescription électronique
  • Prise en charge de plusieurs bureaux
  • Prise en charge de plusieurs médecins
  • Vérification de l'admissibilité à l'assurance
  • Gestion des calendriers
  • Messagerie SMS
  • Messagerie bidirectionnelle
  • Planification des rendez-vous
  • Rappels de paiement
  • Rappels par e-mail
  • Reconnaissance SVI et vocale
  • Rendez-vous récurrents
  • Replanification
  • Réservation en ligne
  • Facturation médicale
  • Gestion des clients
  • Gestion des dossiers patients
  • Gestion des rendez-vous
  • Gestion des réclamations
  • Graphiques
  • Imagerie et rayons X
  • Planification de traitement
  • Rappels de rendez-vous

Avis les plus utiles sur Solutionreach

Loving this Assest

Publié le 21/11/2017
Aurora L.
Service Coordinator
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have been successfully using SR for 8 awesome months. Our business is always looking for the next best practice management system to help us grow and have the best communication with our patients. SR helps us thrive on delivering the highest level of dental care to our patients through education, professionalism and compassion. SR really helps us to achieve that through educational newsletters, customized reminders and birthday wishes.
We utilize all features included in the software, but I definitely have my favorites. We have a large Spanish speaking population and SR allows us to customize reminders to be in Spanish and remind them as often as the patient would like. I also really enjoy the conversations aspect of this platform, as it gives us a chance to communicate with patients in different ways while staying HIPPA compliant. Also, SR is linked up with Carecredit and you can see your schedule for the day, as well as, a sign next to each pt who has Carecredit and the amount they have available. Having this knowledge is beneficial in morning meetings to help capture treatment.Sr has Benefited us in many ways and made our office more efficient. It helps us be able to focus on what’s going on in the office instead of calling for every reminder. SR will email, call or text patients to remind them of appts. As well, they send continuing care reminders when the patients are past due. Which saves us from making all those phone calls to get people in for past due cleanings. By doing so, we have SR doing that while we focus on TX and pts in the office.Our pts love having different options to communicate with us. They all have busy lives and no time to call or can’t be on the phone at work. So, they email or text us directly to schedule or ask questions. They can also use limelight/ SR scheduler to pick a day and time without having to go back and forth with me on days and times. Also, they have access to the PT portal to view past and future appt and pay bills. They pretty much have everything at their fingertips, at their convenience. I would recommend SR to any office looking to streamline their communications, boost productivity and gain efficacy. It’s like having another front office personnel covering the things that may fall through the cracks or things you don’t have time to get to. I have to add that customer service with SR has been on point. Everyone we have communicated with is thorough, knowledgeable, kind and willing to help you. Also, they provide SR community, blog, webinars and educational sites to go find answers to questions, ask questions and getr answers. Their learning tools and discussions have been very helpful to our company.

Avantages: Lots of great features including, but not limited to, online scheudling, campaigns (drip/ set), convesations (texting), educational library and good customer service etc

Inconvénients: Kind of costly for a small practice as everything has an additional cost. The main concept is great, but can get a little daunting.

Solid product, great customer service, but the costs keep adding up

Publié le 22/10/2018
Julia W.
Office Manager
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: In general, while I like the product (a lot!), I will likely not renew again. I wish our salesperson had been either better trained, or had been more honest with us. I do not think she was intentionally deceptive -- I think maybe to that point they just hadn't come out with new features that would cost more, so she didn't know to tell us that part. I also feel that if you have a good product, you should stand by it enough to not need an auto-renewal. You should keep your clients because the product/service is excellent, not because they are trapped.

Avantages: SolutionReach does almost everything we could ask for. Patient newsletters, patient reminder e-mails/texts, two-way texting capabilities, recall care, birthday messages etc. They have features that allow patients to schedule their own appointments, features to request google or facebook reviews, and ways to send out campaign messages to patients.

Inconvénients: Unfortunately, we do not have access to a lot of the products we would love to use. When we signed up, we were told that SolutionReach was always improving its services but that our price would never go up. I felt that this was misleading since they would include improvements to the current services but as they added features those features would not be included but would be an extra fee each month. I also HATE the 2 year commitment and the auto renewal -- you miss the renewal deadline and bam, you're stuck for another year, like it or not. As long as I can remember to do it, we will cancel before our next auto renewal.

Take the hassle out of appointment setting

Publié le 10/06/2019
Michelle S.
Practice Manager
Cabinets médicaux, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Solution reach has allowed my clinic to maintain recalls in a timely manner and fill our appointment book faster than ever with our new online scheduling.

Avantages: I love that not only does this software text my patients to remind them of their appointments it also tells them they are overdue for an exam. This takes the hassle out of managing recalls and allows my staff to focus on tasks at hand in the clinic. We can text patients if we need more insurance information when they schedule online which sets the insurance verification position up for success and allows patients to easily and conveniently schedule online.

Inconvénients: If you do not set the amount of reminders you want sent to your patient for appointments some patients may be annoyed they received multiple reminders.

Absolutely AMAZING

Publié le 09/02/2018
Danielle D.
Office Manager
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: A lot of very happy patients receiving text messages from us instead of phone calls and voicemails! and much more of course.

Avantages: I love how this platform integrates with our practice management software so it does all the tedious work for us, recalling, appointment reminders, eyewear notifications, etc. Customer service always goes above and beyond my expectations (which are pretty high) in achieving odd requests like a contact lens 'drip campaign' which will auto remind our CLS wears when its time to purchase more contacts as to not over wear the ones they purchased at the time of the exam. When I do have to call because of a glitch or issue with SR customer service always has it resolved in 1 phone call. All around we are very pleased with the services SR provides

Inconvénients: The only thing I would ask to be improved on is that if a patient only has a cell phone on their account but the patient opts out of texting the platform will NOT call them, you have to pick up the phone and call the patient yourself.

Solutionreach

Publié le 13/08/2018
Lindsay C.
Office Manager
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall experience is a positive one!

Avantages: Solutionreach has helped grow our office tremendously. We have been able to reach out to people that we haven't seen in years, and remind them that they need an eye appointment. I think the biggest thing that our patients comment on is how they love all of the appointment reminders. We all lead busy lives and a few reminders are always helpful. I feel like our office has had a steady schedule since we've had solutionreach.

Inconvénients: The only complaint I have is that we have Solutionreach customer service asking to do a free trial of some of the add on's that they have from time to time. They set it up and tell us that they will contact us when the trial is over to see if we want to add it to our subscription. The first time we did that we didn't receive a call and they automatically put that service on our account. They told us that it couldn't be taken off for a year because it wasn't cancelled in the appropriate time (event though they were going to call us). My advice is to make sure you call and cancel a few days before the trial is up.

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