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Litify
Description de Litify
La plateforme de gestion de cabinet de premier ordre de Litify transforme les cabinets d'avocats du pays en entreprises modernes très performantes.
Conçue sur la plateforme la plus sécurisée et la plus flexible au monde, gérez et automatisez le marketing, le CRM, l'admission, les dossiers, les documents, les recommandations, le reporting et la finance dans une solution de plateforme unique.
Qui utilise Litify ?
Cabinets juridiques
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Litify
Avis sur Litify
Consistently exceed all expectations and blow the competitors out of the water.
Avantages :
Salesforce ecosystem lays the foundation and the amazing Litify team builds the structure that, for the first time ever, provides an amazing, industry specific tailored platform that can do anything a law firm can dream to do... and more. This platform has the ability to completely change the industry from a technology and efficiency perspective; and that change, is desperately needed.
Inconvénients :
That I had to wait this long to get it. There are constantly improving the product as a young player in the industry. That being said, they communicate with their large and small clients, prioritize needs and have rolled out features faster than I could ever have imagined. I've been following them since before they launched and to have built a platform that already surpasses players that have been in the space for decades is incredible. I can't wait to see the features they continue to improve and build that I haven't even known I needed at this point.
Alternatives envisagées précédemment :
Great tool for Law Firms Operation
Avantages :
The great thing about litify is how easy is the customization to any work flow, Also that you can integrate other component, like you accounting system and your phone system.
Inconvénients :
I think they should dedicate more time to do more with phone system integration.
Alternatives envisagées précédemment :
Two Years and Problems Daily
Commentaires :
We have been using Litify for two years and not one day goes by where we don't have an issue with some aspect of Litify. There was an issue when our org was created and our documents were migrated from Needles and we have spent months trying to get everything resolved so Litify will work properly. So far, that has not been accomplished. When support fixes one issue, it "breaks" something else. All they want to do now is push us to purchase LSAP to fix issues that we didn't create.
I like how the reports can be completely altered to your liking. Even though you need to be trained for an extensive amount of time to code them in yourself.
Cons: The fact that they tied themselves to Salesforce causes many headaches that involved an unacceptable answer of "Sorry we cannot do anything about it, because of Salesforce". The platform has too many bells and whistles which make navigation difficult. Intake section was also too complicated and slowed our process up making the calls far longer then they needed to be. If you want this platform to work well for you, you will need at least one full-time coder to make changes on a daily basis.
Avantages :
The Reports are nice, however, extremely difficult to create without extensive training.
Inconvénients :
There are way too many steps to accomplish one simple thing and the layout does not work for our law firm - there is a lot of frustration among all users.
Réponse de l'équipe de Litify
il y a 6 mois
Thank you for your review. We’re sorry to hear this has been your experience, but it sounds like there have been some bright spots in our reporting & customer service. Litify is a no-code platform, so no coding knowledge is required to build or edit your reports & workflows. It’s also highly configurable to your processes, so if your intakes feel too complicated, we want to help streamline it. Other clients have reduced the time it takes to execute an intake by 50+%, and we hope to get you a similar result. While not required for every team, having an admin who can work with your team to evolve how they work in the platform may help. The LSAP hours we recommend are another option to guide improvements, but we also offer free training resources in our Learning Hub. We recently released updates to our Email & Calendar sync, which we hope resolve the prior issues. Thank you again for sharing your experience. Please keep reaching out to your CSM directly so we can support your team.
Alternatives envisagées précédemment :
Heading in the right direction
Commentaires : Litify has a lot of value built into the product, while the Salesforce platforms allow for a substantial amount of customization for your specific firm. The new leadership shows promise in advancing Litify's potential further, and they've done a better job at keeping client facing employees. Some older, underdeveloped features (questionnaires for example) have the promise of being improved, but as of now unsure as to when those improvements will be available.
Avantages :
Flexible platform Extensive knowledge articles Adding new features consistently New direction is more tangible than previous years, transparent product road maps
Inconvénients :
Some features are underdeveloped/untouched Instances of bugs in the platform met with "We know this is an issue, but it's not a priority to fix right now"
Timesaver
Commentaires : It has automated so many parts of the job that we require less employees to do the same volume of work as we did without it. It enables me to see everything i need to know from a firm management perspective from my phone which gives me the freedom to do other things and not worry about what is happening at the firm.
Avantages :
The robust dashboards are amazing at saving you time when running a busy law practice. I can get a snapshot of everything I need to know across the entire firm in an easy-to-digest form. Its like a snapshot that identifies any issues i need to address without me having to delve into the details to find it.
Inconvénients :
It takes a long time to set it up and get it operating as you like it. It is not easy to learn to create the reports.