Qui utilise Vertex Cloud ?

Vertex s'appuie sur 40 ans de focalisation unique sur la technologie fiscale pour développer des solutions et des services visant à soutenir la croissance commerciale pour les entreprises de toutes tailles du monde entier.

Description de Vertex Cloud

Vertex Cloud Indirect Tax s'appuie sur plus de 35 ans d'expertise fiscale et de position en tant que principal fournisseur de services et logiciels d'impôts pour entreprises. En permettant des calculs et des retours dans une solution unique basée sur le cloud, Vertex Cloud offre des tarifs flexibles sans frais de dépassement. Vertex Cloud offre une solution fiable et éprouvée pour les entreprises cherchant à économiser du temps et des efforts, à réduire les risques associés aux ventes et à utiliser le calcul des taxes, les retours, les remises et la conformité.

Informations sur Vertex Cloud

Vertex

https://www.vertexinc.com

Fondé en 1978

Prix de Vertex Cloud

Vertex Cloud n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Vertex Cloud - Fonctionnalités

Logiciels d'impôts pour entreprises
Classement électronique
Fonctions pour organ. à but non lucratif
Gestion de la conformité
Gestion des paiements
Importation et exportation de données
Notification d'exceptions
Paie et formulaires employeur
Partenariats
Planification fiscale
Rapports K-1
Suivi des statuts
Vérification de données
Calculateur d'impôts
Déclaration d'impôt
Gestion des exemptions
Piste d'audit
Suivi des transactions
Taxe d'utilisation du consommateur
Taxe à valeur ajoutée (TVA)
Validation des adresses
Vérification de l'impôt

Avis sur Vertex Cloud

Afficher 5 avis sur 14

Note globale
4,3/5
Facilité d'utilisation
4/5
Service client
4,2/5
Fonctionnalités
4/5
Rapport qualité-prix
4,4/5
Christopher D.
Owner/Senior Technician
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 01/04/2019

"Best software for sales tax and maangement without the overhead"

Commentaires: We were able to get rid of our expensive hosted server solution and the maintenance that came with it. Being able to access Vertex data from anywhere in the world made our team more productive across the board.

Avantages: The best part of the cloud was not having to have a dedicated remote server for all our software. The old Vertex ran but required constant maintenance, monthly updates, SQL knowledge. With the cloud, no longer do you worry about down times, corrupted databases and the like. The Vertex team is very helpful from the moment you buy the software. Our support rep spent hours with us configuring everyhting out of the box to our exact specifications

Inconvénients: The cost of the software is pretty immense since you're pretty much renting a server
Hold times can be a bit long in the customer support queue
SaaS so once you stop paying, you lose access the software and any data if not backed up.

  • Provenance de l'utilisateur 
  • Publié le 01/04/2019
Amy N.
Tax Manager
Vente au détail, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    3/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 25/01/2018

"Vertex cloud is very accurate and easy to use for small to medium size businesses."

Commentaires: accurate tax calculations, low cost of ownership, easy to learn

Avantages: The value for the money spent makes this solution a wise investment. There is no server maintenance or monthly tax rate update files to be applied. The application can accommodate customer and product level taxability decisions.

Inconvénients: The features and functionality of the cloud product vs. O-series are very different. There are very few customizations/configuration changes that can be done following implementation that do not involve additional developer cost. The processing time to save a customer exemption certificate is excessive. Heavy users of this application will find this very frustrating. Customer support is also very different from O-series in that the communication is via e-mail and the response time is often much slower with support reps being less knowledgeable about the application and its functionality.

  • Provenance de l'utilisateur 
  • Publié le 25/01/2018
Steve M.
Controller
E-learning, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    1/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 19/12/2018

"Poor service"

Commentaires: Customer service is poor.

Avantages: The software is all online which makes use easy.

Inconvénients: Customer service is all by e-mail and it's poor.

Réponse de l'éditeur

envoyé par Vertex le 20/12/2018

Hi Steve,

My name is Jen Armstrong, Marketing Specialist at Vertex. I am sorry to hear that your experience with our customer support team has not been the best. We at Vertex are dedicated to our customer¿s success. I would like to further investigate why you rated Vertex customer service as poor. Our Customer Success Manager, Jenna Stroup has been made aware of your feedback and will share your responses with our Support Team. We would like to set up a phone call to better understand your needs. Please email your contact info to Jenna at jenna.stroup@vertexinc.com so she can coordinate with you.

Thank you,
Jen Armstrong
Vertex Inc.

  • Provenance de l'utilisateur 
  • Publié le 19/12/2018
Doug K.
Sr. Business System Analyst
Ressources humaines, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 25/01/2018

"Vertex has been great to work with, especially the customer support group. "

Commentaires: I know that the tax calculations that are being made are accurate and the customizations for our company have been minimal. There customizations are based on specific tax audits/decisions that are specific to our products and how we do business.

Avantages: The software is fairly easy to work. Most importantly, customer support is there to help you out. They understand that not every business is run the same and they take the time to work with you so you can accomplish the desired results when you have exceptions. They also respond very timely when issues are raised.

Inconvénients: Is the software perfect in every aspect, no. But is any service exactly what you need out of the box. I can not say enough about how attentive the support group is to help you understand the software and assist you when an issue does arise.

  • Provenance de l'utilisateur 
  • Publié le 25/01/2018
Julie W.
Accounting Admin
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 05/02/2019

"Needs some more development"

Commentaires: Handles all our states :) I no longer have to try and interpret the various states laws.

Avantages: creates both an excel report and tax return

Inconvénients: it took a very long time to get the bugs worked out after we started to use the program

  • Provenance de l'utilisateur 
  • Publié le 05/02/2019