Toogo

"All encompassing Travel Agency / DMC Software"

Commentaires: I can now build itineraries in under 5 minutes and provide a platform for other people to work within our company. Our previous design made it near impossible for an agent to work with us. We are now able to manage all our sales projects in on place and have less and less need for storing mass amounts of files.
Training was over 8 weeks and ongoing support has been great - I believe there are updates on the way and see minor changes here and there so the software is constantly being worked on and updated. Special mention to rep. who has been nothing short of excellent in helping us implement this great bit of tech.

Avantages: How in depth the options are within individual products
Both online and downloadable itineraries
Interactive map functionality

Inconvénients: No current access to mapbox API however this is been developed on our behalf.

"Toogo is the best"

Commentaires: We are a DMC in Costa Rica, offering travels in Panama and Nicaragua too and I'm using toogo since 2012 and it's awesome!
It's easy to build trip, really nice result for quotations, and super useful for financial and logistic works.
I've seen the evolution of the software during all those years, and the team support works really well. It's sometimes long to have a new function, but less than for other soft and the result is always nice!

Avantages: The quotation result,
everything is linked (quotation, sales manager, groups, logistic,)
Everything online, you can access from anywhere, even with a cell phone if you have a grand screen ! so nice for emergency

"Intitive!"

Commentaires: For now, Toogo is better than Tourplan ;)

Avantages: I used to work with Tourplan during several but I have to say that Toogo is by far intuitive, more easier to use with much more possibilities - especially when a booking is confirmed. It offers so many options that you just have to pick what you need. Fantastic job with the quotes tool - not just a quote but a virtual book full of tantalizing images making the sales process, effortless. And many more easy usefull tools.

Inconvénients: Some aspects of the trip builder should also be improved such as putting the "parameters of the quote" as the very first step of the builder - this would determine the exact number of pax and how programs should be parametered at first. Would also suggest to add the dates of birth as mandatory field for kids/teens. Accordingly, Toogo should consider the child policy of the provider, not the default settings.

"We use it for creating quotations only. Once you learn how it works, it's fairly easy to use."

Commentaires: Mostly, saving time and creating more consistent pricing and itineraries.

Avantages: I like that it allows me to create quotes very quickly. It's also relatively easy to update prices, etc, though doing an annual review of prices takes a lot of effort.

Inconvénients: There's a very big learning curve. There are also a lot of features that we don't use.... Things don't always work correctly, and because every change must be made over the internet, sometimes it can be slow to react/make changes. The initial process of entering all of the data is very labor-intensive, but that is to be expected. The biggest challenge in setting it up is that it's difficult to know what data is used where and how, so there's a bit of trial and error in getting everything to look and act the way you want it to.

"Intuitive and very complete"

Avantages: It appears to be a very complete software. It covers everything from trip building through to CRM and finance. Whilst there is a lot to learn and get your head around, once you've done so, the program looks like it will be a big help. For proposals and quotations it is visually slick and seems to be ever improving.

Inconvénients: When pricing up, the costs and numbers section isn't easy to read. There is only a "price per person" option and no "total price per service". This makes it difficult to quickly read and check costs and prices.