Spoke Phone

The Future is Here!!

Commentaires : We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.

Avantages :

Spoke provides our team with freedom of communication. They have access to the rich feature set of an enterprise telephone system right on their mobile phone. Our team members have conversions with each other and/or our customers from anywhere. We are no longer tied to our desk phone. Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings. Conference Calls - WOW! They are so simple on Spoke. No special numbers to remember, no pin codes. Just setup the call and the Spoke does the rest.

Inconvénients :

Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke.

Good functions, easy to use, great support

Avantages :

Day to day operations are great and easy to onboard our staff into. There is no hardware investment in maintaining devices for our remote team. Administrative functions are also great in setting up and managing users and the integration into Hubspot to track calls is really beneficial to manage our sales team quotas.

Inconvénients :

There is a bit of a lag in our VoiP calls, in which our team have gotten use to but still remains a bit jarring in our customer calls.

Its the frustrations that matter

Commentaires : No desk phones, fully mobile

Avantages :

available on the mobile, anywhere, anywhere

Inconvénients :

the music and tones when answering a call...which my customer does not hear...but is already asking if i am there....

This platform works well and support is Excellent.

Commentaires : FANTASTIC. We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs. The customer support is also far beyond what we have received from telcos here in Australia such as telstra, optus and iinet.

Avantages :

Easy and fast to set up and learn. Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform. They are always updating and giving plenty of information on what is new.

Inconvénients :

Calls received will not experience the usual answered by a person. I didn't look into changing the Nina with our own pre recorded tape, however it works well.

Much easier than other well known brands

Commentaires : It has replaced our desk phone meaning multiple people can be 'in the office' without actually being in the office! It also helps over the weekend, we never miss any calls.

Avantages :

We have a part time office managers, meaning we need to switch between who gets calls for the day. With our previous supplier it was clunky and would take on average 10 minutes just to switch users. Spoke Phone is SO EASY to do and all within 4 clicks! Once we were set up (heaps of support and help with this) we were off and racing. We still have questions every now and then and the online chat box is really easy and convenient.

Inconvénients :

Bit confusing during set up with an auto-attendant but understand it all now . We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon.