Dialer360

Dialer360


Pour qui ?

Insurance Industry, Charities, PPI Mis-sell Compensation Claims Management, Accident Compensation Claims, Debt Collection.


Notes moyennes

7 avis
  • 5 / 5
    Note globale
  • 4.5 / 5
    Facilité d'utilisation
  • 5 / 5
    Service client
  • 5 / 5
    Fonctionnalités
  • 4.5 / 5
    Rapport qualité-prix

Informations sur le produit

  • À partir de
    $25/mois
  • Prix
    Pay as you go Easily Manage Your Costs Straightforward, Simple Pricing
  • Version gratuite
    Non
  • Version d'essai gratuite
    Oui
  • Déploiement
    Installation (Mac)
    Cloud, SaaS, web
    Installation (Windows)
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation
    Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide
    Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Dialer360
  • http://www.dialer360.com
  • Fondé en 2015

À propos de ce logiciel

Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and Sms broadcasting, Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Salesforce,, PIpedrive, Zendesk, Vtiger and Zoho, Microsoft Dynamics.


Dialer360 - Fonctionnalités

  • Centre d'appel mixte
  • Centre d'appels entrants
  • Centre d'appels sortants
  • Chat en temps réel
  • Enregistrement des appels
  • Gestion de la remontée des problèmes
  • Gestion des campagnes
  • Gestion des listes d'attente
  • Interactive Voice Response
  • Journalisation des appels
  • Mode progressif (progressive dialer)
  • Numéroteur manuel
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Scripts d'appel

Avis les plus utiles sur Dialer360

Really easy to use, stable and cheap.

  Traduire avec Google Translate
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: Up and running same day

Avantages: I set this up for a friends contact centre back in 2013 and to this day it's been fantastic. He's expanded and at least 10 contacts centres I know are using it.

Inconvénients: There wasn't sms functionality integrated which would have been nice but it may be there now. Not sure.

Best in the Market for Call-Centers

  Traduire avec Google Translate
5/5
Note globale
3 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: To date, I am very pleased with the dialer. I believe with the exceptions of a few instances, the suppor tickets that I have submitted were due to user error, which, the technical department has responded promptly and was able to sort out the matter rather quickly. I'm content to say this is perhaps the best dialer I've encountered in my 10+ years of call-center experience.

Avantages: The reports are spot on and you actually see minute by minute what you are spending.

Inconvénients: The dialer isn't that intuitive. However, if you will invest the 15min to get a good understanding you'll get real value

Réponse de l'éditeur

envoyé par Dialer360 le 30/08/2018

Thanks for giving such a great feedback about Dialer360.