Outreach
Description de Outreach
Outreach est une plateforme d'aide à la vente qui accélère les communications de votre équipe et fournit des informations sur les performances qui permettent aux membres de votre équipe de vendre plus efficacement. Les équipes de vente peuvent créer des playbooks combinant e-mail, voix et réseaux sociaux pour des milliers de prospects chaque mois !
Qui utilise Outreach ?
CRO (Chief Revenue Officer), directeur général des ventes, vice-président directeur des ventes, vice-président des ventes, directeur des ventes, gestionnaires des ventes, opérations commerciales, assistance commerciale.
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Outreach
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Avis sur Outreach
Nate
Best sales sequencing tool on the market, hands down
Commentaires : Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap.
Avantages :
At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates.
Inconvénients :
Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use.
Florence
Alternatives envisagées :
Made our SDRs way more productive
Commentaires : Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights).
Avantages :
We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level. Outreach has enabled our SDRs to stop wasting time context switching between loads of tabs and focus on prospecting, maximizing their time prospecting. I am a big fan of Outreach!
Inconvénients :
It would be great if it were simple to include a profile picture without the weird needing to have an avatar process on another platform.
Utilisateur vérifié
Alternatives envisagées :
Pipeline Management and Customer Outreach
Commentaires : This was a very effective tool for email marketing and customer outreach campaigns, well-suited for selling on the mid-market segment and above. It can be integrated with Salesforce which is essential.
Avantages :
I managed this software as the admin, and what i really about this software is that their customer experience team is very helpful and professional. They were very helpful in making sure we can customize to fit what we need as much as possible.
Inconvénients :
This is an overall great software for customer outreach, however, the sales process that this is designed towards is for account-based selling and not transactional (like our market -SMB).
Utilisateur vérifié
Alternatives envisagées :
Misled, big time.
Commentaires : My AE was good, he did his job the way an AE should. Everything are yet I signed the contract was just below the bar.
Avantages :
Looks pretty, cheaper than some products but still expensive.
Inconvénients :
I spent 12 months trying to troubleshoot issues I was having with my signature pictures not sending through, I went back and forth with their support being asked to try all these different things that genuinely never worked. What’s the MOST disappointing this about all of this is I asked on numerous occasions if this issue was happening with any of outreaches other clients using outlook and outreach together, I was told definitively that it was not happening with ANY integrations and it was only my business that the issues were occurring. I’ve now moved to another company that use Outreach, and of course, the issue with the signature happens again. It’s clear that integrity is low in the business, I was made to believe that our case was so so rare, and I spent hours and hours trying to fix it. It may seem like such a simple thing, a picture in a signature not sending though, but the way I work and the standard the business sets, we looked low tied to new prospects with sloppy email looks. The editing tool for templates and snippets is way behind the times, and it actually blew me a way how difficult it was to use, spacing, character size, and general format NEVER looked the way it needed to looks.
Carrie
Unlimited options help sales teams succeed.
Commentaires : Outreach has helped us overcome several daily challenges related to the necessity to use many apps for a single task. Outreach allows us to manage marketing operations and respond to consumer demands in one platform, and its reports let us evaluate our performance and find ways to improve.
Avantages :
Since Outreach connects effortlessly with our CRM system, we can design it to fit our work. Outreach makes it easy to import and export data and contacts, send promotional materials, demos, announcements, videos, and voice messages to contact lists via email, text, and social media, and receive customer responses and inquiries, directing them to team members by specialization. Outreach's collaborative capabilities and ready-made templates allow all team members to engage. I also like Outreach's organized data and reporting records.
Inconvénients :
I've been using Outreach for a while, and it's virtually perfect. I only have a problem with member-removed contacts, which are entirely deleted from the system and I don't need again. To easily restore deleted contacts, I would like to find an archive.
