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Description de OXON
La meilleure façon de gérer TOUTES vos communications d'entreprise en un seul endroit. OXON se concentre sur : 1) le support client omnicanal 2) les équipes de vente et télémarketing 3) l'e-mail marketing personnel 4) la gestion des agents et les informations relatives à l'expérience client. OXON est un logiciel de gestion de centre d'appels basé sur le cloud, réunissant différentes capacités de communication d'entreprise (chat en ligne, e-mails, appels vocaux, SMS et prise en charge des réseaux sociaux) sur une seule et même plateforme.
Qui utilise OXON ?
Les PME et grandes entreprises. Les fonctionnalités d'OXON sont adaptées aux entreprises comptant jusqu'à 1 000 agents. OXON est similaire à Genesys, mais elle dispose d'une meilleure interface utilisateur et même de fonctions plus avancées pour les cas d'assistance par e-mail.
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Avis sur OXON
Amazing for sales teams that make outbound sales calls. 5 STARS
Commentaires : We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more. This is incredible how much value we get only for EUR per month. We used similar software - Leaddesk before, but it was like 4 times more expensive and these oxon guys have more functions than leaddesk for example - customer support system, but we don't use this. Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff. Good job oxon, keep it up!
Avantages :
Very good overall experience. Have not seen anything better in terms of product value for money.
Inconvénients :
Cloud based
Great solution for companies with communication problems
Commentaires : Now that all Employee interactions with clients are documented in Oxon, we can get a much better picture what and when needs improvement in the company. The most important and useful part of Oxon since the beginning was the activity reports. I get several rapports weekly from my lower management and can identify and solve problems within the company very quick. Oxon has made the job easier.
Avantages :
Convenient monitoring of all company's interactions and communications, both internal and external.
Inconvénients :
Don't care much for the minimalist design, other than that everything works great
Strong reports and historical analytics
Commentaires : This software saved a lot of time for us. Customer support speed boosted, all statistics and activities can be monitored. We were happy to try the free trial. 4 star rating for now. We will make a purchase as soon as the OXON Tech completes our request.
Avantages :
We can see what our agents are doing now and view all the historical data. We can see how much time was spent on each task: Calls, Emails handling, chat handling, passive state, after call work, brake state, smoking brake, lunch brake, etc. We can also schedule and get sent these reports to our email addresses for company C level executives.
Inconvénients :
We can't track how much time was spent on calendar tasks.
Overall great software
Commentaires : The software simple and user friendly. As someone who is new to multichannel communication software, I was a bit worried that it would be difficult to figure out how everthing works at first, especially when i take into consideration all the complicated functions Oxon provides. I've had no problems figuring out how to use Oxon and the few questions I had, the Oxon support team answered quickly and clearly. Overall great experience, would recomend!
Avantages :
Easy to use software. Friendly and helpful support team.
Inconvénients :
I cannot find a single negative thing about it.
Great software without any investments required
Commentaires : After we started using Oxon, our company has seen a dramatic increase in customer support employee workspeed. Now considering how much oxon costs per agent and how much more work each agent does now per month, I can definitely say that Oxon returns the investment from the first day of using it. Other than that, great overall experience.
Avantages :
Adds way more value than it costs. Instant return on investment.
Inconvénients :
Sometimes lags for 5 minutes but this happens once in two months so i'ts reasonable.
