17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Engage360
Description de Engage360
Vizury propose un CRM et une plateforme cloud de marketing conversationnel multicanale optimisée par IA qui permettent aux spécialistes du marketing d'augmenter le rendement de leurs investissements publicitaires en interagissant de manière proactive avec les utilisateurs en utilisant des notifications push sur le web et dans des applications, par e-mail, avec un chatbot, etc. Avec des recommandations et des messages dynamiques individuels, le CRM de Vizury génère de la valeur tout au long du cycle de vie des clients.
Avec le CRM de Vizury, vous pouvez identifier, attirer, convertir et fidéliser des clients à grande échelle.
Qui utilise Engage360 ?
Ce produit est conçu pour les entreprises des secteurs de l'e-commerce, des voyages/hôtels, des jeux et du commerce de détail à travers le monde.
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Vizury Overview
Avantages :
never have any error hence all the feature run very smoothly
Inconvénients :
the design of the UI is bad taste, looks like normal software no a good one
Amazing Customer Service
Commentaires : We have set a majority of our clients up on these types of notifications and have seen excellent results.
Avantages :
The customer service that the Vizury team provides is excellent. All of my questions get answered in a timely manner and they are frequently coming out with newer updates that help improve functionality. The cost is also excellent.
Inconvénients :
I would like to see a bulk-upload option available as several clients want the ability to make large changes at once.
Intuitive platform that suits business needs
Commentaires : Additional channel to reach out to users whom may not be targetable on other channels. More timely and personalized engagement that triggers when user is browsing on the site.
Avantages :
The webpush platform is very intuitive and simple to use. Trigger rules which we require for different campaigns are readily available and fits our use cases. Analytics on campaign performance is also available on the dashboard.
Inconvénients :
Custom integration settings seem to be complicated and documentation is lost when account managers change hands. Troubleshooting of issues may sometimes take awhile.
Vizury brings in incremental revenue with great customer support
Commentaires : It has brought in some decent incremental revenue, and we can customize the targeting quite a bit.
Avantages :
The excellent and quick customer support provided by their teams. Usually receive an e-mail reply back within 24 hours. Also the detailed targeting we can use with notifications is quite valuable.
Inconvénients :
The site could be more user-friendly, makes it difficult to change some things on your own without help.
Useful Tool to Contact Your Users
Commentaires : The overall experience with Vizury team and the platform has been incredible. The team of CSRs has been helping us at every juncture. They gave us entire product knowledge and still help us in setting up campaigns. The pricing is probably the best feature, as a company of any size can opt, as the pricing depends on the number of subscribers. It has been a good addition to our marketing arsenal.
Avantages :
Vizury Browser Push has been helping us contacting our customers frequently to cross-sell, up-sell, push our coupon codes, ask the customers to reorder, contact the users who abandoned their cart and much more.
Inconvénients :
Personalization (First name) is one thing that can be added (I'm not sure if it is already there & I'm not aware of it). Also, the customization of 'subscribe to our website' message is still pretty standardized. If this can be customized, it would be great.
