Vonage Business Communications
Description de Vonage Business Communications
Cette plateforme commerciale rentable offre un service plug-and-play qui fonctionne sur l'Internet à grande vitesse. Cette solution offre plus de 40 fonctionnalités critiques, depuis l'intégration mobile et les outils de collaboration intégrés avec Amazon Chime Pro. L'activation est facile, aucune installation sur site n'est requise et des contrats mensuels sont disponibles. Le service est soutenu par une équipe de professionnels et de techniciens de Vonage Business.
Qui utilise Vonage Business Communications ?
Non fourni par l'éditeur
Vonage Business Communications ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
Vonage Business Communications
Alternatives à Vonage Business Communications
Avis sur Vonage Business Communications
Angela Paez,
Great product for small companies
Commentaires : Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.
Avantages :
It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.
Inconvénients :
Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.
Rick
Vonage Business Communications was just ok
Commentaires : It as meh. We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services since. We've tested several services over the years and even changed a couple times in the last 15+ years but we would not go back to Vonage.
Avantages :
Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.
Inconvénients :
We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.
Sid
One of the best all-in-one Business phone application
Commentaires : Vonage's services are sufficient for our company's communications requirements, be it direct calls, messaging, conference calls, or even call campaigns. The support is very prompt with their responses and resolutions.
Avantages :
The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices,
Inconvénients :
The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard.
Ray
Disappointing SMS Services and Poor Customer Service from Vonage
Commentaires : I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement. As a telecom provider, Vonage should have excelled in their essential services but failed to deliver on its promises.When I first signed up for Vonage's SMS services, I was assured that my company number would be registered quickly and seamlessly. However, weeks passed, and my number still hadn't been registered. This has caused a significant hindrance to my business, as we relied on this service for essential communication with our customers.Upon contacting their customer service, I was informed that the volume of users they were trying to register had caused a backlog. While I understand that such technical challenges can arise, it is unacceptable for a company like Vonage to allow these internal issues to affect its customers negatively. They should have been more prepared to handle the volume and avoid backlogs.Furthermore, the customer service provided by Vonage was far from satisfactory. Instead of empathizing with my concerns and offering a solution, they passed the buck by blaming the issue on the backlog. As a customer, I shouldn't have to bear the burden of their internal challenges. The customer service team should have been proactive in addressing my concerns and finding a solution to my problem.In conclusion, my experience with Vonage has been nothing short of frustrating.
Avantages :
The mobile application is easy to use along with its features.
Inconvénients :
Worst customer service and sales team who promise and don't deliver.
Fahad
Vonage- My new VOIP system
Commentaires : My overall experience with Vonage Business Communication has been positive. The platform offers an impressive range of communication features, enabling seamless and effective collaboration within teams and across departments. The scalability and flexibility of Vonage's solutions make it suitable for businesses of all sizes, ensuring that communication needs are met as organizations grow.
Avantages :
Vonage Business Communication provides a diverse range of communication features, encompassing voice calls, video conferencing, messaging, and team collaboration tools. This extensive collection of features enables teams to communicate effortlessly and efficiently through multiple channels, resulting in improved productivity and collaboration. Additionally, Vonage seamlessly integrates with widely-used business applications like CRM systems, helpdesk software, and productivity tools. This integration capability simplifies workflows by consolidating communication within existing business ecosystems, reducing the need for manual tasks and increasing overall efficiency.
Inconvénients :
Vonage Business Communication usually provides a dependable service. Although rare, there may be occasional disruptions or service issues that can impact the quality of communication and cause temporary inconveniences. However, it is worth noting that Vonage has a responsive support team that is dedicated to promptly addressing any such issues. Their commitment to resolving problems efficiently helps mitigate the impact of any service interruptions, ensuring a smoother overall communication experience.
