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Vonage Business Communications
Description de Vonage Business Communications
Cette plateforme commerciale rentable offre un service plug-and-play qui fonctionne sur l'Internet à grande vitesse. Cette solution offre plus de 40 fonctionnalités critiques, depuis l'intégration mobile et les outils de collaboration intégrés avec Amazon Chime Pro. L'activation est facile, aucune installation sur site n'est requise et des contrats mensuels sont disponibles. Le service est soutenu par une équipe de professionnels et de techniciens de Vonage Business.
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Vonage Business Communications
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Great product for small companies
Commentaires : Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.
Avantages :
It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.
Inconvénients :
Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.
Vonage Business Communications was just ok
Commentaires : It as meh. We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services since. We've tested several services over the years and even changed a couple times in the last 15+ years but we would not go back to Vonage.
Avantages :
Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.
Inconvénients :
We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.
A good way to have your call center in order
Commentaires : It has great quality on calls and keeping trakc of your agents via status on thier clients, you can even force to send calls to them if you have someone on a different process. you can listend to calls live, or recordings in both platforms needed. keep in mind on vonage businesss the storage is more limited that in Cotact center, you can even download and connect it via APis, so I'd say we are having a great time managing our call flow wiht multiple queues base on our needs.
Avantages :
You need two products from vonage but once you have VOnage business and vonage contact center your are able to set up and manage a call center and its workflow and keep track of how your agents are behaving and even assist them if needed via call whispering or call monitoring,
Inconvénients :
It can be a bit complex to understand how to connect evrything to get the call flow in order.
Alternatives envisagées précédemment :
Look elsewhere if considering Vonage (Telesphere)
Commentaires : Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away.
Avantages :
Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.
Inconvénients :
Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.
Alternatives envisagées précédemment :
Definite a must for businesses.
Commentaires : Overall, I love using Vonage compared to RingCentral which I used in the past and wasn't too excited about. I would hands down recommend Vonage to clients and prospects
Avantages :
Compared to what we were using before it is a big game changer.
Inconvénients :
Honestly, I can't say if there is one. I love using it both on a MacBook and iPhone.
