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Vonage Business Communications

Vonage Business Communications

Description de Vonage Business Communications

Cette plateforme commerciale rentable offre un service plug-and-play qui fonctionne sur l'Internet à grande vitesse. Cette solution offre plus de 40 fonctionnalités critiques, depuis l'intégration mobile et les outils de collaboration intégrés avec Amazon Chime Pro. L'activation est facile, aucune installation sur site n'est requise et des contrats mensuels sont disponibles. Le service est soutenu par une équipe de professionnels et de techniciens de Vonage Business.

Qui utilise Vonage Business Communications ?

Non fourni par l'éditeur

Vonage Business Communications Logiciel - 1
Vonage Business Communications Logiciel - 2

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Vonage Business Communications

Vonage Business Communications

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Vonage Business Communications

Note moyenne

Note globale
4,1
Facilité d'utilisation
4,1
Service client
3,7
Fonctionnalités
4,1
Rapport qualité-prix
3,8

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
44%
4
31%
3
18%
2
3%
1
5%
Angela Paez,
Angela Paez,
GM (É.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product for small companies

5,0 il y a 4 ans

Commentaires : Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Avantages :

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Inconvénients :

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Jackson
Assistant Director (É.-U.)
Philanthropie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Vonage Review for Call Center

4,0 il y a 2 mois

Commentaires : We are still newer to Vonage, but it has been a good transition. They have been in communication with us and try to help us when we need it.

Avantages :

It is an easy program for our agents and supervisors to learn and use. Provides a multitude of customizable options that work well with the integration to Salesforce. I enjoy their community hub that allows me as the manager, to be able to keep informed with updates and issues others are seeing, which is great transparency and 100% is a stress reliever to me.

Inconvénients :

Still are some features that are not present yet such as reports that are helpful for nonprofit work and specific metrics within those, clean ways to monitor calls - wish there was a way to customize the page so I can see everything I need while monitoring, and we have had some hiccups here and there with the program, but for the most part have been able to troubleshoot in a timely manner.

Adam
COO (É.-U.)
Construction, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Look elsewhere if considering Vonage (Telesphere)

2,0 il y a 4 ans

Commentaires : Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away.

Avantages :

Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.

Inconvénients :

Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.

Rick
Rick
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Vonage Business Communications was just ok

4,0 il y a 2 ans

Commentaires : It as meh. We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services since. We've tested several services over the years and even changed a couple times in the last 15+ years but we would not go back to Vonage.

Avantages :

Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.

Inconvénients :

We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.

Walter
Director of Sales (É.-U.)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Definite a must for businesses.

5,0 il y a 11 mois

Commentaires : Overall, I love using Vonage compared to RingCentral which I used in the past and wasn't too excited about. I would hands down recommend Vonage to clients and prospects

Avantages :

Compared to what we were using before it is a big game changer.

Inconvénients :

Honestly, I can't say if there is one. I love using it both on a MacBook and iPhone.