Pour qui ?

Cloudbeds est conçu pour améliorer la vie des propriétaires indépendants, y compris, mais sans s' y limiter, les hôtels, auberges, chambres d'hôtes, bed and breakfasts, locations de vacances, appartements, terrains de camping et plus encore.

Notes moyennes

104 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide En ligne

Informations sur l'éditeur

  • Cloudbeds
  • https://www.cloudbeds.com/
  • Fondé en 2012

En savoir plus sur Cloudbeds

Cloudbeds relie votre propriété à des centaines de canaux grâce à une intégration bidirectionnelle en temps réel. C'est un système de gestion hôtelière tout-en-un facile qui vous aide à gagner plus d'argent, à gagner du temps et à mieux satisfaire vos clients.

Cloudbeds - Fonctionnalités

  • Analytique des canaux
  • Gestion des avantages
  • Gestion des campagnes
  • Gestion des commandes
  • Gestion des leads
  • Gestion des opportunités
  • Gestion des partenaires
  • Gestion des produits
  • Gestion des revendeurs
  • Gestion des stocks
  • Gestion des promotions
  • Gestion des restrictions
  • Gestion des réservations
  • Gestion des stocks
  • Gestion des taux
  • Kill switch
  • Automatisation du marketing
  • CRM
  • Carte de fidélité
  • Comptabilité intégrée
  • Gestion de la maintenance
  • Gestion des employés
  • Intégration GDS et OTA
  • Location saisonnière
  • Point de vente (PDV)
  • Prise en charge de plusieurs établissements
  • Propriété unique
  • Réservation en ligne
  • Séjour prolongé
  • Traiteurs
  • CRM
  • Gestion des promotions
  • Gestion des réservations de chambres
  • Gestion des taux
  • Notes de réservation
  • Réservation d'activités
  • Réservation de tiers
  • Réservations de groupe
  • Support client
  • Chambres privées
  • Dortoirs
  • Gestion de l'é-réputation
  • Gestion des employés
  • Gestion des réservations
  • Gestion des tiroirs-caisses
  • Gestion des tâches ménagères
  • Intégration GDS et OTA
  • Optimisation des prix
  • Point de vente (PDV)
  • Prise en charge de plusieurs établissements
  • Réservation en ligne

Avis les plus utiles sur Cloudbeds

Cloudbeds has given my hotel a new life.

Publié le 08/10/2019
Steve A.
Owner/Operator
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Our goal when switching to Cloudbeds was to save time doing daily tasks but the software was done so much more. Our direct bookings have increased by over 35%. Guests have noticed the rate checker on my booking engine and felt confident booking directly. We also have seen a boost in OTA bookings. We added a couple of niche channels this past year offered in Cloubdeds Channel Manager and without any extra work from my team, the reservations have increased. My favorite part of the software is PIE. No longer am I worrying about rate management. The automated changes make me feel confident that my rates are helping me maximize my revenue. The time savings have had a big impact! I am a smaller boutique hotel and don't have the luxury of a big staff. My goal has always been to focus on the guest experience and to get away from the computer. Cloudbeds has streamlined every aspect of my operation and my guests feel it. Overall I am thrilled with my Cloudbeds experience. The people in the company seem to be happy to help me succeed. Knowing the 24/7 support there is a good feeling but to be honest, I haven't needed support very much. The software has built-in training videos and the software has been extremely reliable. When I have questions I find the answer pretty quickly in the help desk. I give Cloudbeds 10/10. I highly recommend letting Cloubdeds be your software partner.

Avantages: Cloudbeds is fast and easy to use. The software saves me time and has many features that are growing my bookings. My hotel is now more productive and profitable than ever. Plus, they have amazing support! Cloudbeds gets a 10/10.

Inconvénients: Hard to say what can be done to improve. The software seems to offer the best technology around. I went with the Cloubdeds Premier Package and get updated regularly that there are new or updated features available to me. It's good to know they don't stop innovating.

Great at some things, missing many

Publié le 12/08/2018
Justin S.
Small Business Owner
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Cloudbeds is the best of an embarrassingly bad market. Their support is cheery and relatively quick to respond, which is all the more frustrating when they consistently cannot help you nor provide you insight into whether your issues will ever be fixed. They provide an "ideas" site for their customers to use (so their employees aren't required to actually talk to customers), and they have gone as far as to REMOVE the ability to comment on ideas in order to add more detail/use cases/etc. If screaming into the void wasn't bad enough, now they've closed the door in front of your face.

Avantages: Seamless integration with third party channels. Would be nice to have less manual work in between each, but that is not something Cloudbeds could change easily, since it's also up to the 3rd party. Online booking widget/site is very good. Customer friendly, haven't received nearly any calls for people unable to figure out how to book. Calendar is relatively simple to use and provides ~80%+ of the info I need on a daily basis.

Inconvénients: NO integration with a credit card swiping device. Instead, any walk ins or changes to credit cards for existing reservations require you to manually input the credit card, which is both time consuming AND costs us thousands of dollars extra a year in fees (keyed in cards are 1% higher than swiped for us). No mobile app, meaning you need to use their site which is not mobile friendly. Poor item entry to a reservation. Adding items to the system is a breeze, but adding them to a reservation takes 7 clicks IF you're already on the reservation folio, otherwise it can take 10 from the calendar! Total waste of time, especially when we sell numerous small items from our on premise store.

Cloudbeds is our daily use program!

Publié le 13/02/2019
Kris H.
Manager
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall experience is a 10. We use the program daily for 24 hours a day, it is live onto our website and has assisted us in every way. 100% would recommend Cloudbeds to anyone needing a live program, or anyone in the hospitality business.

Avantages: Cloudbeds is our daily use software for our hospitality business. It is a live program which interacts directly onto our website - which works wonders. Has a slight learning curve but once learned is super easy to comprehend and use on the daily. The customer service is WOW, no matter the issue you speak to someone directly every time and they help EVERY TIME. The updates are frequent, constantly adding new features - multiple times we contacted customer service about an issue and a week or two later there was an update adding said feature to make it easier!! Easily management and would recommend!

Inconvénients: The only downside if one at all is that the program is LIVE. Meaning a power surge or anything and you cant use it. Sometimes updates happen at inconvenient times.

The best property management software for power users

Publié le 28/08/2019
Jon F.
Managing Director
Loisirs, voyage et tourisme, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We chose Cloudbeds to manage our riad in Morocco while being based in the UK. We wanted to ensure that the property would run smoothly and that we would have total visibility of business activity, and Cloudbeds totally delivers on that.

Avantages: Cloudbeds is sophisticated and flexible, with every aspect of the system highly configurable. The functionality covers all of our day to day requirements & can handle unusual use cases. It also has integrations with distribution channels, payment providers, Zapier, a REST API for custom development and numerous others. This allows automation of much of what would otherwise be highly laborious tasks. I have seldom had to use it, but when I have their support has been responsive and very helpful.

Inconvénients: Given the sophistication of the software, there is a steep learning curve initially, particularly with less technical front of house staff. However this is more than compensated for by the benefit once you are familiar with the system.

Great PMS and always improving

Publié le 14/02/2017
Ana L.
Owner
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I've been through 5 PMS, 4 of them in the last 3 years. My difficulty was to find a software that was adequate for my guesthouse and my vacation apartments. I finally found what I needed in Cloudbeds. It was recommended to me by another hotel and it was my lucky day! This software is very easy to use, complete and they're always making it better with all the suggestions given by us. The customer support is the best I've ever worked with, very professional and fast in helping you. Probably because the software works so well they don't have many complains! The PMS has a channel manager for all the main websites and increasing daily the number of channels. It works perfectly without any problems and no double bookings due to connection delays. We have freed 3/4 hours of daily work with this PMS, which we can apply to other activities.
If you're looking for a excellent PMS with a reasonable price than this is what you want. I highly recommend this system and I intend to keep working with them for a long long time.

Avantages: Easy to use, very complete. Well organized and flexible. They're always looking for ways to improve

Inconvénients: Housekeeping module still needs a bit of working; reports also need improvement and the list of channels available could be higher. However they work all the time to improve so it's just a matter of time

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