Cloudbeds

Qui utilise Cloudbeds ?

Cloudbeds est conçu pour améliorer la vie des propriétaires indépendants, y compris, mais sans s' y limiter, les hôtels, auberges, chambres d'hôtes, bed and breakfasts, locations de vacances, appartements, terrains de camping et plus encore.

Description de Cloudbeds

Cloudbeds est une suite de gestion hôtelière conviviale qui offre aux hôteliers et aux hôtes une solution centralisée pour les aider à gérer leur propriété simplement et efficacement. Avec Cloudbeds, vous disposez d'un seul identifiant et d'un seul système toujours synchronisé. La suite comprend un système de gestion d'hébergement, un moteur de réservation, un gestionnaire de canaux avec plus de 300 connexions, un outil de gestion des recettes et les paiements. Bénéficiant de la confiance de milliers d'hôtes dans plus de 148 pays, cette solution aide les clients à obtenir plus de réservations et des convives plus satisfaits.

Informations sur Cloudbeds

Cloudbeds

https://www.cloudbeds.com/

Fondé en 2012

Prix de Cloudbeds

Cloudbeds n'est pas disponible en version gratuite mais propose un essai gratuit.

Vidéo de Cloudbeds
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Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

En ligne

Cloudbeds - Fonctionnalités

  • Analytique des canaux
  • Gestion des avantages
  • Gestion des campagnes
  • Gestion des commandes
  • Gestion des leads
  • Gestion des opportunités
  • Gestion des partenaires
  • Gestion des produits
  • Gestion des revendeurs
  • Gestion des stocks

Logiciels de channel management : afficher la liste complète

  • Gestion des promotions
  • Gestion des restrictions
  • Gestion des réservations
  • Gestion des stocks
  • Gestion des taux
  • Kill switch

Logiciels de channel manager pour hôtels : afficher la liste complète

  • Automatisation du marketing
  • CRM
  • Carte de fidélité
  • Comptabilité intégrée
  • Gestion de la maintenance
  • Gestion des employés
  • Intégration GDS et OTA
  • Point de vente (PDV)
  • Pour locations saisonnières
  • Prise en charge de plusieurs établissements
  • Propriété unique
  • Réservation en ligne
  • Séjour prolongé
  • Traiteurs

Logiciels de gestion hôtelière : afficher la liste complète

  • CRM
  • Gestion des promotions
  • Gestion des réservations de chambres
  • Gestion des taux
  • Notes de réservation
  • Réservation d'activités
  • Réservation de tiers
  • Réservations de groupe
  • Support client

Logiciels de réservation : afficher la liste complète

  • Chambres privées
  • Dortoirs
  • Gestion de l'é-réputation
  • Gestion des employés
  • Gestion des réservations
  • Gestion des tiroirs-caisses
  • Gestion des tâches ménagères
  • Intégration GDS et OTA
  • Optimisation des prix
  • Point de vente (PDV)
  • Prise en charge de plusieurs établissements
  • Réservation en ligne

Logiciels pour auberges de jeunesse : afficher la liste complète

Cloudbeds - Logiciels similaires

Plus d'alternatives à Cloudbeds

Avis sur Cloudbeds

Afficher 5 avis sur 159

Note globale
4,5/5
Facilité d'utilisation
4,5/5
Service client
4,3/5
Fonctionnalités
4,3/5
Rapport qualité-prix
4,4/5
Shen L.
Director
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    3/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 13/10/2019

"Overall recommended but hope you can make some improvements"

Avantages: the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

Inconvénients: the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

  • Source de l'avis 
  • Publié le 13/10/2019
Anthony W.
Owner
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 29/10/2019

"Smooth transition, excellent functionality"

Commentaires: From beginning to end, it was relatively easy. Stressful at times, until I fully understood. I actually prefer managing hands on the entire transition. That ensured I understood exactly how things work, and put it on me to complete the transition in a quality manner. Along the way, Cloudbeds support was extremely responsive and helpful when I got stuck (which was rarely). Once we went live, the system performed exactly as desired. I couldn't be happier with it.

Avantages: Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine. I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access. The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing.

Inconvénients: I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance. There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy.

  • Source de l'avis 
  • Publié le 29/10/2019
Sue L.
Manager of Special Projects
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    1/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    1/5
  • Support client
    2/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 20/02/2020

"Front end is ok but back-end is far from acceptable"

Commentaires: I was excited but after using it I was disappointed. On the front end, I do not deny that it has helped us in terms of inventory management and connection with OTAs. Nonetheless, the backend processes have really thrown us into utter disappointment. The support staff were trying to help but often provided workaround solutions that will put the property in a bigger issue. For instance, we had problems with having to manually confirm customers upon successful clearance of payment by Stripe and the solution suggested to us by the Support team is allow for a blanket confirmation regardless of whether the payment is cleared. I was utterly shocked to see that coming from the Support team as this comes at a high level of risk to the property given that the resort will be held accountable for the confirmation email. The reason why we signed up for the Payment Processing module is so that we do not have to worry about receiving payments and do not have to worry about manually confirming payment ourselves. Besides, often when technicalities are involved, the Support team will say they need to speak to the Technical or Development team but without any proper deadline of when the problem will be solved. It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved. I suggest that the Support team work with the technical team to commit to deadlines for a problem to be solved.

Avantages: I like it that it is a all-in-one software and it's easy to use.

Inconvénients: The payment processing module is far from acceptable. Cloudbeds is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually. Manual confirmation required in a tech world - When we thought everything can be automated and Cloudbeds being a digital all-inclusive PMS provider, we were proven to be wrong. Let me give you a scenario, once a customer makes a booking and they choose to pay via credit card, a pending confirmation email gets sent to the customer while Stripe will do the payment verification and the process stops there. My team has to go back to the system to cross check each and every successful transaction and manually confirm the guests so that they get a confirmation email. What Cloudbeds could have done is to actually automatically switch the status of the guest from "Pending" to "Confirm and send email" upon receiving instructions from Stripe that the payment has gone through (this, at the time of writing remains manual on the part of property). Besides, when a credit card payment fails to be verified by Stripe, Cloudbeds does not store the information of the customer so that we can offer the customer an alternative mode of payment. Basically if the payment fails, the info vanish

Réponse de l'éditeur

envoyé par Cloudbeds le 27/05/2020

Thanks very much for your review. We appreciate your feedback and take it seriously. The communication between support and technical teams is an important part of the customer experience. We are sorry there were moments when it didn't go well. As to payment processing, we may have new solutions for you since the posting of this review. If you would like to learn more, please email support@cloudbeds.com and reference this review. Perhaps we can find you a better solution. Thank you again for the candid feedback.

  • Source de l'avis 
  • Publié le 20/02/2020
Ken Y.
Guesthouse
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 16/06/2020

"Using in hostel group"

Commentaires: All-in-one package is the most benefit. Actually all staff members don't understand even the difference between channel manager and property management system.

Avantages: The training period could be shortened since it is easy to understand.

Inconvénients: It does not connect with Jaran, Rakuten or other OTAs in Japan.

Réponse de l'éditeur

envoyé par Cloudbeds le 23/06/2020

Thank you for the review! We are glad you find Cloudbeds easy to use. Less time training means more time making reservations!

  • Source de l'avis 
  • Publié le 16/06/2020
Alfredo V.
Revenue Manager
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/10/2019

"The comfort of a hotel and the adventure of a camping"

Commentaires: We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it. This software is getting better every month!

Avantages: Easy onboarding.
Simple to train our staff and new team members.
Great connectivity with channels.
27/7 Support

Inconvénients: We would love to see more integrations in the future.
A mobile App would be amazing.

  • Source de l'avis 
  • Publié le 24/10/2019