Pour qui ?

Cloudbeds est conçu pour améliorer la vie des propriétaires indépendants, y compris, mais sans s' y limiter, les hôtels, auberges, chambres d'hôtes, bed and breakfasts, locations de vacances, appartements, terrains de camping et plus encore.

Notes moyennes

153 avis
  • Note globale 4.6/5
  • Facilité d'utilisation 4.5/5
  • Service client 4.4/5
  • Fonctionnalités 4.4/5
  • Rapport qualité-prix 4.5/5

Informations sur le produit

  • Version gratuite Non
  • Essai gratuit Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide En ligne

Informations sur l'éditeur

  • Cloudbeds
  • https://www.cloudbeds.com/
  • Fondé en 2012

En savoir plus sur Cloudbeds

Cloudbeds relie votre propriété à des centaines de canaux grâce à une intégration bidirectionnelle en temps réel. C'est un système de gestion hôtelière tout-en-un facile qui vous aide à gagner plus d'argent, à gagner du temps et à mieux satisfaire vos clients.

Cloudbeds - Fonctionnalités

  • Analytique des canaux
  • Gestion des avantages
  • Gestion des campagnes
  • Gestion des commandes
  • Gestion des leads
  • Gestion des opportunités
  • Gestion des partenaires
  • Gestion des produits
  • Gestion des revendeurs
  • Gestion des stocks
  • Gestion des promotions
  • Gestion des restrictions
  • Gestion des réservations
  • Gestion des stocks
  • Gestion des taux
  • Kill switch
  • Automatisation du marketing
  • CRM
  • Carte de fidélité
  • Comptabilité intégrée
  • Gestion de la maintenance
  • Gestion des employés
  • Intégration GDS et OTA
  • Point de vente (PDV)
  • Pour locations saisonnières
  • Prise en charge de plusieurs établissements
  • Propriété unique
  • Réservation en ligne
  • Séjour prolongé
  • Traiteurs
  • CRM
  • Gestion des promotions
  • Gestion des réservations de chambres
  • Gestion des taux
  • Notes de réservation
  • Réservation d'activités
  • Réservation de tiers
  • Réservations de groupe
  • Support client
  • Chambres privées
  • Dortoirs
  • Gestion de l'é-réputation
  • Gestion des employés
  • Gestion des réservations
  • Gestion des tiroirs-caisses
  • Gestion des tâches ménagères
  • Intégration GDS et OTA
  • Optimisation des prix
  • Point de vente (PDV)
  • Prise en charge de plusieurs établissements
  • Réservation en ligne

Avis les plus utiles sur Cloudbeds

Cloudbeds is our daily use program!

Publié le 13/02/2019
Kris H.
Manager
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall experience is a 10. We use the program daily for 24 hours a day, it is live onto our website and has assisted us in every way. 100% would recommend Cloudbeds to anyone needing a live program, or anyone in the hospitality business.

Avantages: Cloudbeds is our daily use software for our hospitality business. It is a live program which interacts directly onto our website - which works wonders. Has a slight learning curve but once learned is super easy to comprehend and use on the daily. The customer service is WOW, no matter the issue you speak to someone directly every time and they help EVERY TIME. The updates are frequent, constantly adding new features - multiple times we contacted customer service about an issue and a week or two later there was an update adding said feature to make it easier!! Easily management and would recommend!

Inconvénients: The only downside if one at all is that the program is LIVE. Meaning a power surge or anything and you cant use it. Sometimes updates happen at inconvenient times.

Smooth transition, excellent functionality

Publié le 29/10/2019
Anthony W.
Owner
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: From beginning to end, it was relatively easy. Stressful at times, until I fully understood. I actually prefer managing hands on the entire transition. That ensured I understood exactly how things work, and put it on me to complete the transition in a quality manner. Along the way, Cloudbeds support was extremely responsive and helpful when I got stuck (which was rarely). Once we went live, the system performed exactly as desired. I couldn't be happier with it.

Avantages: Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine. I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access. The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing.

Inconvénients: I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance. There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy.

Nice features and pricing, but needs better support.

Publié le 01/01/2020
Laura S.
Bookkeeper
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
3/5
Facilité d'utilisation
5/5
Fonctionnalités
2/5
Support client
3/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Some aspects are really nice. Managing the channel reservations has become much easier, and managing reservations from our website has become easier. Cloudbeds is working to improve response time for support requests. If your company is already acquainted with a cloud based reservation and property management system, then Cloudbeds is worth considering. If you are making the change from an older, server based reservation system, find a software partner that provides comprehensive training and provides live support accessible by telephone. It is worth paying the extra money.

Avantages: Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.

Inconvénients: We really dislike the arrangement for Technical Support. There is NO option for immediate, live support. We cannot get a live person immediately for any support issue. We always have to submit an email request. We can request an urgent call back and sometimes it happens within a few hours and sometimes it is several hours later. We often have to go back and forth with multiple emails just to have the support rep or "coach" understand what we are talking about. We worried about this arrangement but took a chance.

Easy to Use All in One Property Management Software

Publié le 17/10/2019
Magaly G.
Property Manager
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We are very happy with the software - it gives us exactly what we need and the results are excellent.
Great Support and very helpful when it comes to problems.

Avantages: Excellent channel management - since we are working with Cloudbeds we never had an overbooking. It's fast and reliable. Easy to Use Calendar - you can move reservations with one click. Payment Processing is automatized and connected with Stripe. We also automatized our Welcome and Goodbye Emails with Cloudbeds - increased our Guest Experience.

Inconvénients: Invoicing could be more customizable - we currently use another software for accounting and invoicing. A Mobile App would be super helpful to have it on our phone - it's mobile responsive but it's not very user-friendly.

Only suitable for very small businesses without revenue management goals

Publié le 08/08/2019
Anna S.
Revenue Manager
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : SoftwareAdvice
3/5
Note globale
5/5
Facilité d'utilisation
2/5
Fonctionnalités
1/5
Support client
2/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Very frustrating, frequent issues and glitches, would not recommend for fast paced environment as the system is not reliable.

Avantages: Easy to use, some features like the search function where you can search for a name or any reservation number, both direct and 3rd party, are good. Perfect for a small B&B or guest house where you don't manage multiple rates and room types as this system cannot handle it. Definitely not suitable for hostels, even though they advertise this way - you will need to set up and manage each and every bed you have in the hostel separetly, no bulk set up possible.

Inconvénients: Constant issues with performance, the system is often down for periods of time and always in the middle of the day when we have guests checking in and out. The support team are only vaguely knowledgeable in the system and will send you replies from a script rather than looking into the cases properly, they churn out auto-replies all the time. It's obvious they don't use the system and don't know it well. There is no revenue management functionality, you can only have 1 rate mapped to channels and they work on product level, not rate level - so you can't even close out a rate type, only the entire room type. No possibility of setting up any policies - you can only add text. No group functionality and no proper tax set-up. Reporting very poor, there are a total of 26 usable reports, of which only 6 pertain to revenue management and there's no pace report, which is a basic revenue report. No proper bulk update tool for rates, again, it works on product level so you can only do 1 room type at a time (unless you sell all your rooms at the same rate, which is unlikely).

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