Utilisation de 3CX

3CX est un IPBX aux standards ouverts. Il répond aux besoins de toute entreprise qui souhaite réduire ses frais de télécom.

Description de 3CX

3CX est un standard téléphonique IP qui offre une gamme complète de fonctionnalités de communications unifiées, prêtes à l'emploi. 3CX répond aux besoins des entreprises quelle que soit leur taille. Mobilité, statuts ou fonctionnalités de centre d'appels, 3CX vous fournit ce dont vous avez besoin, à un prix très économique.

Le déploiement et l'administration de 3CX sont si faciles qu'ils peuvent être effectués par vous-même, que 3CX soit installé sur serveur ou appliance en local, ou en cloud.

Informations sur 3CX

3CX

http://www.3cx.com

Fondé en 2008

Prix de 3CX

3CX est disponible à partir de 285,00 €/année. 3CX est disponible en version gratuite et propose un essai gratuit. Consultez ci-dessous les informations détaillées concernant le prix de 3CX.

À partir de

285,00 €/année

Prix

Basée sur le nombre d’appels simultanés dont votre entreprise a besoin

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

3CX - Fonctionnalités

Call Center Software
Centre d'appel mixte
Centre d'appels entrants
Centre d'appels sortants
Chat en temps réel
Enregistrement des appels
Gestion de la remontée des problèmes
Gestion des campagnes
Gestion des listes d'attente
Journalisation des appels
Mode progressif (progressive dialer)
Numéroteur manuel
Numéroteur prédictif (predictive dialer)
Rapports et analyses
Scripts d'appel
Serveur vocal interactif (SVI)
Communications unifiées
Contrôles/Permissions d'accès
Enregistrement des appels
Gestion des contacts
Liaisons SIP
Routage des appels
Serveur vocal interactif (SVI)
Accès mobile
Chat et messagerie
Collaboration entre plusieurs utilisateurs
Conférences audio et vidéo
Enregistrement des appels
Gestion des calendriers
Gestion des fax
Messagerie vocale
Partage des fichiers
Routage des appels
Archivage et rétention
E-mail vers fax
Fax vers e-mail
FoIP
Gestion des livraisons
Liste blanche / liste noire
Routage automatisé
Accès mobile
Centre d'appel virtuel
Conférences web
Enregistrement des appels
Journalisation des appels
Reconnaissance SVI et vocale
Routage des appels
Répertoire d'employés
Suivi des appels
Conférences web
Enregistrement des appels
Extensions virtuelles
Groupes d'appel
Liaisons SIP
Reconnaissance SVI et vocale
Routage des appels

Avis sur 3CX

Affichage de 5 avis sur 211

Note globale
4.5/5
Facilité d'utilisation
4.4/5
Service client
4.3/5
Fonctionnalités
4.5/5
Rapport qualité-prix
4.3/5

The best VoIP phone system for small businesses

Publié le 29/11/2019
Ryan G.
Assistant Manager
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.

Avantages: The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

Inconvénients: Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

Réponse de l'éditeur

envoyé par 3CX le 29/11/2019

Sincere thanks for your feedback.

Serves small businesses very well for free.

Publié le 18/01/2020
Alexander F.
Customer Success Manager
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
4/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.

Avantages: • It is free.
• Assists in the company's internal communication.
• It is always updated with improvements.
• Ease of receiving and transferring calls.
• Ease of configuration and installation by the end user.

Inconvénients: • We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.

Réponse de l'éditeur

envoyé par 3CX le 20/01/2020

We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created?
Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find one common codec (language) to use for their media. Like this every call is serviced and has more chances to get 2 way audio. It is important to tell us which codec you tried to use. Because firstly, we might have an issue to investigate or we might also give you an alternative codec you can use. We support all major codecs so I am surprised how the company that serves you recommended that you change the whole app.

Nonetheless, thank you for your feedback. I will forward this to the development team.

3CX - The Softphone that works

Publié le 10/01/2020
Matthew D.
Program Manager
Logiciels, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The day to day operation is more streamlined and at a management level, it helps keep track of those taking calls on out various teams. It also allows us to be away from our offices but take the mobile app with us and get our VM's via email... all positives and allows us to be more attentive.

Avantages: 3CX has made it easier to maintain our calling network and allows us to bring its features outside of the office which aids in our day to day. The phone dial pad it self is very user friendly and the software it self has a very ease of use feel to it. As a manager it is nice to view, listen and transfer my teams calls on the fly - the logging system also allows me to keep track of activity within my teams.

Inconvénients: Not a ton of cons to be honest, there are some issues of delays from when you ask for a function (click delay) like looking up a contact from the address book and clicking to call the contact, sometimes there is a bit of a delay.
The product could use a bit of a refresh look, but overall the ease of use and user friendly Softphone does hit it's marks.

Réponse de l'éditeur

envoyé par 3CX le 15/01/2020

Thank you for your feedback. We are delighted that 3CX is proving to be a useful tool in your organisation.

Effective Phone System For Small, Simple Offices

Publié le 24/01/2019
David L.
Telephony Software Engineer
Télécommunications, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
2/5
Support client
2/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: For under 50 extensions and without any special functionality, 3CX is a very user-friendly platform. However, for any project that requires any custom functionality, 3CX will simply not be able to offer help.

Avantages: The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward. The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.

Inconvénients: 3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension. Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent. 3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help. SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is. Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system.

3CX - The most complete IPPBX on the market today

Publié le 11/12/2019
Andreas L.
Owner
Télécommunications, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.

Avantages: When an IPPBX is able to run off of an Intel NUC and provide full call center functionality, CRM integration, soft client via WebRTC mobile client with ZTP integration with the leading IP phones and be set up literally in 10 minutes ... not sure how you can beat this !

Inconvénients: It has more to deal with their partner levels and it constantly changing along with the support they provide to resellers when quotas are not hit that has become a concern. Communication for license renewal has gone directly to end users instead of the reseller of record that has soured the community.

Réponse de l'éditeur

envoyé par 3CX le 02/01/2020

Thank you for your positive feedback. This is greatly appreciated.