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Infoplus
Description de Infoplus
Infoplus est un logiciel puissant, mais simple de gestion des stocks, pour le commerce électronique et les entrepôts 3PL. Vous avez besoin des meilleurs outils pour garantir la réussite de votre entreprise. Vous avez besoin d'un partenaire qui vous aide à créer un processus automatisé, simple et reproductible pour permettre la croissance de votre entreprise. Le bon logiciel va bien au-delà de la simple prise en charge de votre croissance, il devient le catalyseur de cette croissance. Pour les commerçants en ligne multicanaux et les 3PL multiclients.
Qui utilise Infoplus ?
Infoplus est conçu pour les entrepôts d'e-commerce de détail, de gros ou de logistique de tierce partie (3PL), qui recherchent un logiciel robuste pour gérer les stocks et l'exécution des commandes.
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Infoplus
Alternatives à Infoplus
Avis sur Infoplus
Infoplus: King of CMS
Commentaires : I didn't expect to rely on Infoplus as much, but I will take this to every future opportunity in distribution and supply chain fulfillment.
Avantages :
Infoplus is user-friendly, approachable, but at the same time has the capability to allow for advanced usage. It's filtering systems allow for easy exports, and has the capacity to have it's information be spread outside of it's application
Inconvénients :
Nothing, besides user error. The software is pretty flawless, of course there are bugs, but the main issue came from staff error, which is human.
Alternatives envisagées précédemment :
Good System for the Money
Commentaires : They have a really good knowledge base and since their customer service is very untimely in their responses, this has been a life-saver. Need better employee tracking on Pick/Pack process. Also, need to have a scan out feature for their pack-out so you can move the Rate Shopping to post-packout.
Avantages :
The ability to customize the system and write custom scripts is important.
Inconvénients :
The system is extremely slow due to their servers. So everything takes longer than it should to complete. If they could speed up their servers, this system would easily be one of the best.
Réponse de l'équipe de Infoplus
l’année dernière
Hi Matt, You'll be happy to know we have been hard at work over the last couple months to improve system speed and performance.. you should start seeing improvements over the next couples weeks! Also, we now have a support chat feature that you can utilize for more timely responses. User Metrics/KPI's, as well as rate shop at the time of shipping is also on the roadmap! initially we didn't want the warehouse team to be able to impact the shipping cost but we've had enough traction on that, that we have added it to the map. Hope this helps! Thanks for the review.
A good Product but with some obvious design flaws
Avantages :
It is very handy to have an App portion to be able to integrate with our scanners to move product around. The app, it would be nice if a search feature could also use description or partial part numbers if the exact cannot be remembered while on the floor.
Inconvénients :
Some search features on the app are difficult to navigate if you do not have the product in front of you. Some fields that we would prefer not to have be customer facing are unable to be removed or hidden. Some information that we would need displayed is ither hidden or very difficult to find, such as tying PO's or Lot #'s in to specific locations. If we were to store multiple PO's in a single location of a single product, relocating does not give us the ability to select which PO if necessary. It isn't possible to create a Packing List unless creating a shipping label which does not give us the ability to see a one page picking sheet on orders that we choose not to have sent to our External system.
A Good Start
Commentaires : Our last system was an in-house system, so getting rid of that meant we no longer needed to keep it on hand. It also means if we lose internet or power, our customers can continue to use the system without interruption. Super useful. For the most part, I'm a big fan of the system, just needs some little QOL updates here and there.
Avantages :
I really like the scripting and customization options. That's more my area of the system beyond standard admin use. The easy integrations with various eCommerce solutions is also a big plus. We use the CartRover/Extensiv option, and it's gone very well for the most part.
Inconvénients :
Pack Station: We should be able to scan pack/case UPCs and have it pack multiple units at once. I had some suggestions about how it should work in a ticket out there somewhere.Mass Distribution/Bulk Shipping USPS: Any error in this process forces the void/refund process on all the parcel labels that were already successfully purchase. With USPS this is a huge annoyance, since the refund process isn't immediate.User Manager add Triggers Speed: For some reason, those two pages are always very slow to load, and it can be very annoying when I have to create a few new users for a client.
Alternatives envisagées précédemment :
Totally customizable, but at times unpolished
Commentaires : Year 1 (2021) was at times rough with Infoplus. I think they might have outgrown their customer support department. So when issues came up resolutions took a long time. However, they now a new, very solid, leadership team. I personally know most people on the leadership team, and they really are great to work with.
Avantages :
Infoplus is the most customizable WMS on the market. You're able to inject scripts anywhere in the platform. I have not seen a platform that allows you to access the API from within the product. We're able to do anything we want to, with the right amount of work. I have come across very few issues that don't have some sort of workaround by utilizing the API.The billing feature is also solid. It allows you to create invoices within the platform, although it doesn't push automatically to QB, it can with a 3rd party integration.
Inconvénients :
At times, Infoplus can be slow and clunky. Unpolished is the word I would use. Some workflows are unnecessarily complicated, requiring more clicks than really ought to be there. We ship in a 3rd party software because the packing/shipping aspect of the product is really devoid of key features. However, the integration with 3rd party shipping software (Shipstation) is solid. We've never had an issue and we're able to customize what information is sent/received as well.
