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UVdesk
Description de UVdesk
Une solution de support basée sur le cloud et maintenant disponible en open source qui donne un contrôle total sur les choses et facilite la gestion des demandes des clients. Ce système possède toutes les caractéristiques qu'un client attendrait d'un système d'assistance, comme le reporting, la gestion des cas d'assistance, la collaboration par e-mail, la gestion de la base de connaissances, etc. Il permet aux utilisateurs de gérer, de suivre et de résoudre les problèmes de manière simple et efficace et rend l'expérience de travail sans problème pour le personnel et les clients.
Qui utilise UVdesk ?
Ce logiciel d'assistance a trouvé sa place dans divers secteurs comme l'immobilier, l'hôtellerie, le commerce électronique, les assurances, etc. Il s'agit d'un outil formidable pour les PME qui souhaitent apporter un soutien aux utilisateurs.
UVdesk ne vous convainc pas tout à fait ?
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UVdesk
Alternatives à UVdesk
Avis sur UVdesk
Outils d'assistance gratuit
Avantages :
Modèle d'emailLa version gratuiteLe fonctionnement nettes une fois que la configuration est faite
Inconvénients :
D'abord la maîtrise importe beaucoupUne fois maîtriser il n'y a plus rien
The best free, open-source helpdesk software you can find
Commentaires : This software is perfect for our needs! Beautiful interface, good amount of features and customization (especially with email templates). Not to mention, the *free* support we got on the forums was just amazing. I can't believe this free, open-source software has dedicated forum members eager to help you out with your issues. After setting everything up, it works perfectly!
Avantages :
• Web interface/design• Knowledgebase• Email templates• Support
Inconvénients :
• Installation (documentation a little lackluster, had to search through forums to get past a few errors initially, but once you're up and running you're good)
Réponse de l'équipe de Webkul Software
l’année dernière
Thanks for your valuable feedback.
Alternatives envisagées précédemment :
Knowledge tool
Commentaires : Overall I find the result to be very satisfying. It allows us to have a knowledge base that better represents the branding of our company, since we work on the style ourselves. There would be some possible improvements for the navigation and the research of the articles which are already created, but in sum the application is used very well. It would also be very relevant to have a warning message when deleting an article or folder. I happened to delete articles by mistake and I did not know how to bring them back. Also, it could be interesting to provide a tool to keep a backup of all the work that has been done so that nothing is lost.
Avantages :
We decided to choose this tool because it allows us to have a great control over the style of our knowledge base and it allows to make very fast changes in the code. Indeed, the style of the texts and titles is kept in our database and therefore allows in a single change to change everything in all the articles at the same time. It is therefore very practical and that is why we have chosen this tool.
Inconvénients :
Articles in the knowledge base are not always easy to work with. It is very difficult to select the display order of categories, folders or even articles. Even if I had selected the order of presentation in the categories, nothing was displayed as I had indicated. So I had to delete everything and then put it back to get it in the right order. Also, it will be relevant to have more display choices. Sometimes I would like it to show me only articles from such categories and I have not found how to do it.
UVDesk Review
Commentaires : Overall, UVDesk offers a comprehensive ticket management solution that enables businesses to streamline their customer support operations, improve collaboration, and deliver efficient and satisfactory customer experiences.
Avantages :
For basic ticketing system, UVdesk already managed our need and the price for the application is really cheap than others ticketing system
Inconvénients :
lack of feature for "Pro" planNo AutomationScenario
Helpdesk - overview
Avantages :
Simply to use and set workflows (rules), the support are fast and happy to help. The app is not hard to install
Inconvénients :
Nothing to say for now. Every expectation has been done with the app
