Virtual Office

Virtual Office

par 8X8

Qui utilise Virtual Office ?

Approuvée par plus d'un million d'utilisateurs. La plateforme de communication dans le cloud leader du secteur. Convient à tout type d'entreprise. Intégration transparente.

Description de Virtual Office

La plateforme de communications unifiées de 8x8 Virtual Office permet aux entreprises de toutes tailles de bénéficier d'un chat privé pour tout le personnel, de la détection de présence, de softphones, de conférences web, de vidéos et d'applications mobiles Apple et Android pour collaborer plus efficacement à partir de n'importe où et sur n'importe quel appareil. 8x8 Virtual Office s'intègre à des solutions professionnelles de pointe telles que Salesforce, Zendesk et NetSuite. La plateforme est livrée dans le cloud, se configure en quelques minutes et peut être facilement gérée sur n'importe quel appareil.

Informations sur Virtual Office

8X8

https://www.8x8.com

Fondé en 1987

Prix de Virtual Office

Virtual Office n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Virtual Office est disponible à partir de 12,00 $US/mois.

À partir de

12,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Virtual Office - Fonctionnalités

Logiciels d'enregistrement des appels
Archivage
Enregistrement des appels distribués
Enregistrement découlant d'un événement
Enregistrement planifié
Enregistrement à la demande
Possibilité d'enregistrement et de lecture
Transfert de fichiers
Étiquetage des appels
Communications unifiées
Contrôles/Permissions d'accès
Enregistrement des appels
Gestion des contacts
Liaisons SIP
Routage des appels
Serveur vocal interactif (SVI)
Transcription de message vocal
Accès mobile
Chat et messagerie
Collaboration entre plusieurs utilisateurs
Conférences audio et vidéo
Enregistrement des appels
Gestion des calendriers
Gestion des fax
Messagerie vocale
Partage des fichiers
Routage des appels
Automate d'appel
Gestion des centres d'appel
Gestion des contacts
Gestion du télémarketing
Numéroteur prédictif (predictive dialer)
Rapports et analyses
Reconnaissance SVI et vocale
Suivi des appels
VoIP
Conférences web
Enregistrement des appels
Extensions virtuelles
Groupes d'appel
Liaisons SIP
Reconnaissance SVI et vocale
Routage des appels

Avis sur Virtual Office

Afficher 5 avis sur 179

Note globale
3,9/5
Facilité d'utilisation
3,9/5
Service client
3,7/5
Fonctionnalités
4/5
Rapport qualité-prix
3,8/5
Anthony "tony" K.
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 10/12/2016

"Best VoIP"

Commentaires: We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I.

Avantages: Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it.

Inconvénients: I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message.

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 10/12/2016
Jahiezer I.
Desarrollador
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    3/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 27/06/2018

"the ofice is any place in the world with this app"

Avantages: It is very helpful, i work with people in diferents place in my contry and allover the world, with this app bussines not only become more eassier, also become more productive and successful. The UI make you want to married te app and the features that they provied you are just the one me and my team need

Inconvénients: They have a lot to immproved in some OS like android or linux, in this OS the app go into bugs and some features stop working, things that do not happent in IOS, and the support center can not solve this issues. Another thing that is menor but still i think is a problem is the fac taht they shot down the fax feature, ok i understand that fax are becoming obsolet but when you work with people in diferents areas that tool is very time saver

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 27/06/2018
Utilisateur vérifié
Manager of WebForms Fulfillment Implementation
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 18/01/2019

"Quickly improving to be a solid calling tool"

Avantages: 8x8 checks all the basic boxes. It's easy to use for people who don't want to spend a lot of time getting to know the bells and whistles, but powerful enough to meet the needs to super users. Cross-platform functionality is good and the experience between desktop/mobile has recently been brought into alignment with updates 8x8 has made. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.

Inconvénients: While the applications have drastically improved, a few small and large things annoy users. First, some of the interface screens still have not been updated to a high-definition visual, resulting in certain screens (like the login screen) leaving the application feeling out-dated and slightly disjointed. Second, and perhaps the biggest concern, is call quality can sometimes suffer, even with an excellent internet connection. If users experience a call breaking up, they are inclined to default back to personal phone lines and bypass 8x8 to ensure a solid call experience. This quickly erodes confidence that 8x8 can deliver a seamless call. To be fair, the call quality has been improving drastically and this issue plagues the mobile app less and less.

  • Provenance de l'utilisateur 
  • Publié le 18/01/2019
Dallas M.
account manager
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 06/03/2020

"8x8 works great for an ip phone client"

Commentaires: Works well to manage and make calls from my computer, nice that I can connect it to my actual deskphone or just use the internet to make calls all from my work number. The mobile android app was not as easy to use and receive calls on.

Avantages: I use the computer app to manage my phone calls and texts from my work number. It works as needed, and it's nice that I can even text from there too.

Inconvénients: I downloaded the app to my phone to make calls from my work number using my cell phone, and when receiving and making calls from there, I had multiple people tell me they couldn't hear me, and then I will hang up and call again using my cell phone's default dialer, and it's better. The mobile app had some other small hangups, ended up deleting it and just using the computer program while at my desk.

  • Provenance de l'utilisateur 
  • Publié le 06/03/2020
Kimberly C.
Computer Software Support and Development
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 19/09/2019

"8x8 Business Use"

Commentaires: Overall, as long none of the 'cons' above are happening, it functions just fine!

Avantages: - I use the phone app for 8x8 so when I work remotely, I can take work calls.
- I use the desktop application when I'm in the office to see who's on calls.
- Pretty easy to change internal ring groups.

Inconvénients: - Frequently have to re-download the desktop application because it will start locking up, or showing co-workers on their phones, when they are not.
- Frequently have to re-boot deskphone because 8x8 will show I have / don't have voicemails when I have / don't have any.

  • Provenance de l'utilisateur 
  • Publié le 19/09/2019