Contactually

Contactually

par Contactually

Qui utilise Contactually ?

Le public cible comprend toute personne ayant besoin de mieux gérer ses contacts, mais qui ne veut pas s'encombrer d'un CRM traditionnel, y compris les dirigeants de PME, les agents immobiliers, les conseillers financiers et les chefs d'équipe.

Description de Contactually

Les logiciels de Contactually permettent de rester en contact avec chaque partie de votre réseau. Vous devez simplement mettre vos meilleurs contacts dans des "seaux" et votre compte Contactually se chargera du reste. Vous n'aurez ainsi plus à vous préoccuper du suivi des vos contacts, du résultat des interactions antérieures ou la posture à adopter pour renouer avec vos contacts. Avec la mise en place de ce suivi régulier, vous constaterez bientôt moins de tensions et de négligences avec vos contacts et plus de chaleur et d'échanges dans vos relations.

Informations sur Contactually

Contactually

http://www.contactually.com/

Fondé en 2011

Prix de Contactually

Contactually est disponible à partir de 59,00 $US/mois. Contactually n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de Contactually ci-dessous.

À partir de

59,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

En ligne

Contactually - Fonctionnalités

Logiciels CRM en ligne
Analyse du service client
Catalogage et catégorisation
Contrôle des réponses par e-mail
Gestion des connaissances
Messagerie instantanée
Mesure des performances
Portail libre-service
Recherche
Suivi du support client
Alertes sur les biens
Gestion des campagnes
Gestion des contacts
Gestion des leads
Mise en correspondance des clients et des biens
Segmentation
Suivi des interactions
Suivi des références
e-mail marketing
Bibliothèque d'images
Campagnes de drip marketing
Conformité CAN SPAM
Contenu dynamique
E-mail découlant d'un événement
E-mails optimisés pour format mobile
Enquêtes clients
Gestion de la liste de diffusion
Gestion des abonnés
Gestion des modèles
Pages de renvoi et formulaires web
Rapports et analyses
Répondeurs automatiques
Tests A/B
Éditeur d'e-mail WYSIWYG
Accès mobile
Devis et offres
Gestion des tâches
Gestion du territoire
Intégration des médias sociaux
Intégration du chat interne
Intégration du marketing automation
Lead scoring
Segmentation
Stockage de documents
Système de calendrier et de rappel
e-mail marketing
Automatisation du marketing
Catalogue de produits
Devis et offres
Gestion de projets
Gestion des campagnes
Gestion des centres d'appel
Gestion des contacts
Gestion des documents
Gestion des enquêtes
Gestion des leads
Gestion des listes
Gestion du territoire
Lead scoring
Pages de renvoi et formulaires Web
Suivi des interactions
Suivi des références
Support client
e-mail marketing
Affectations d'équipe
Alertes de compte
Gestion des leads
Gestion des ressources
Gestion du marketing
Gestion du territoire
Suivi de l'influence
Suivi des frais
Suivi des ménages
Suivi des relations
Carte de fidélité
Distribution de récompenses
Gestion des campagnes
Gestion des commentaires
Gestion des contacts
Gestion des leads
Gestion des références des employés
Liste des partenaires de référence
Marketing d'affiliation
Base de données de contacts
Contacts partagés
Gestion des leads
Gestion du pipeline de ventes
Importation et exportation de contacts
Outils de prospection
Recherche/Filtre
Segmentation
Suivi des interactions
Distribution de leads
Gestion des campagnes
Gestion des pipelines
Lead nurturing
Lead scoring
Outils de prospection
Saisie de leads
Segmentation de leads
Suivi des interactions
Suivi des sources
CTA personnalisables
Campagnes de drip marketing
Contenu dynamique
Lead scoring
Marketing social
Pages de renvoi et formulaires web
Sales intelligence
Search marketing
Segmentation
Suivi des visiteurs de sites web
Suivi du ROI et de l'analytique
Tests A/B
Gestion de site web
Gestion des biens
Gestion des calendriers
Gestion des commissions
Gestion des contacts
Gestion des documents
Gestion des leads
Gestion des listings
Mise en correspondance des clients et des biens
e-mail marketing

Avis sur Contactually

Afficher 5 avis sur 97

Note globale
4.3/5
Facilité d'utilisation
4.3/5
Service client
4.1/5
Fonctionnalités
4.1/5
Rapport qualité-prix
3.7/5
Linda W.
Realtor/Owner at Linda Welsh Realty Group
Immobilier, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 14/12/2018

"Contactually continues to improve and expand the value they bring to their Real Estate CRM"

Commentaires: Contactually helps me keep on top of my contacts, relationships and follow ups. I love how user friendly and aesthetically pleasing and simple the website and app as well as the functionality are.

Avantages: the real time linking with your email to show you emails to and from the client....and the newly added toolbar aspect whereby a right hand extension opens when you are in an email with a client or affiliated vendor

Inconvénients: the follow up features/emails etc. were somewhat lacking...however, they have improved this aspect incredibly

  • Provenance de l'utilisateur 
  • Publié le 14/12/2018
Jennifer H.
Immobilier, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    4/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 17/12/2015

"Mixed feelings"

Commentaires: I have been using, or should I say paying, for Contactually for the past year. I was looking for a CRM that would keep my contacts organized and in one place, and one which would help me follow-up with leads and prospects. Initially, Contactually seemed like the CRM for me. I loved the Outlook plug-in and the social intergrations. However, things started to go sideways quickly. Some of my contacts started syncing incorrectly with Facebook contacts--merging completely different people into one. Contacts that I deleted (repeatedly) were re-appearing with outdated info. Support was quick to respond, but they couldn't provide an answer, or a solution. They blamed Facebook and essentially said there was nothing more that they could do. I eventually had to un-link my Facebook account. About three weeks later, they contacted me to say that they had discovered a bug and that it should be fixed. Some time after that, they discontinued integration with Facebook.
The next issue I had was the Outlook plug-in started malfunctioning. I would get error messages when sending email. Again, Support was quick to respond, however they couldn't locate the source of the problem.
To be honest, I've never explored the marketing aspects of Contactually--the ability to set up automated email programs etc. I think I knew I wouldn't stick with the system long-term so I didn't bother to set anything up. I've been searching for another (cheaper) CRM for the past month.

Avantages: I love the clean interface. Support was always very responsive, if somewhat limited in their ability to provide answers. As far as relationship management, the system does a good job of prompting you to contact people you haven't interacted with in a while. It also gives you a letter grade every week to let you know how you're doing, which is fun and motivating. There are lots of free webinars offered on how to use Contactually and how to improve your business. The Outlook plug-in is great (when it works). I have colleagues who love and swear by Contactually.

Inconvénients: For me, the cost is too much for a system that I am not using to its full potential. In the process of trying to find another CRM, I've encountered plenty alternatives at less than 1/3 the cost. The inability of Support to identify and solve problems I had with the system is also a con. The only Social integrations are Twitter and Linked In, so the benefits of those to me are slim. The bottom line is that I would probably stick with Contactually if the price was right--and for me that means no more than $10/month.

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 17/12/2015
Mary ann M.
Senior Recruiter
Comptabilité, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    2/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 14/12/2016

"Great value CRM"

Commentaires: I found Contactually as I upgraded my business's ATS. This is the perfect compliment, it ties in with Google email so anything I do in one system, shows up in the other. I've been looking for years and this is the first one that appealed to me for the features and the price.

Avantages: Ease of use, love the Contactually Chrome Addon that allows me to save articles for forwarding. I appears very personal when sending these to clients; the response rate was through the roof compared to regular emails.

Inconvénients: I was disappointed by the 100% lack of follow through from the sales rep. Additionally, because I did the 30day trial using my old Gmail address, it is a mess to this day. Plus, for some reason, clients were duplicated and they still have not been able to fix it. So, use your account you'll be using from day one or do not do the trial.

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 14/12/2016
Jenniffer L.
Business Owner
Immobilier, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    3/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 15/07/2017

"Read THIS before using that"

Commentaires: The software is very user friendly and stores everything you would ever want in one tidy place but it does not accurately store the data. It has deleted contacts, merged unrelated contacts and added incorrect info to contact profiles, rendering it more dangerous than helpful. I have used CRMs for decades and this was the best product I have ever used before it started corrupting all of the data in it.

Avantages: Contactually is super smooth and easy to use. It will store everything you need and do everything you would want a CRM to do and more. I tried thousands of products before moving to this one about 3 years ago. It is user friendly and pretty, but read the HUGE con below before choosing it.

Inconvénients: While I think Contacually is the best CRM I have found to date and it will do everything you want, it has now mixed up all of my data. It has merged unrelated contact together, deleted contacts, added job titles and profiles to contact that don't belong to them. I am a HEAVY CRM user and now I can't trust the data I put into Contactually because the phone number I dial may or may not belong to the person Contactually has associated it with and may of my notes on interactions with people have just disappeared. BE VERY WARY of this product. I have lost decades of data on over 20,000 contacts because this software shuffled and deleted my data. With all of its flash and function, it did me far more harm than good because I will never be able to get the missing data back nor straighten out who is really who.

  • Provenance de l'utilisateur 
  • Publié le 15/07/2017
William B.
Owner
Immobilier, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 30/10/2018

"Contactually Concierge Service "

Commentaires: We are still relatively new to the service (just over one year). Caroline has made a major difference in making Contactually integrate with our other systems.

Avantages: Caroline Long is our representative. We were a client of Contactually when they offered their new Concierge Service. We signed up immediately as it was just what we needed. We were not fully using the tools within Contactually when Caroline was assigned to our account. We are very happy with her work and would recommend her and this service for other Contactually accounts.

Inconvénients: We need texting within Contactually. We can only cut and paste presently to record these interactions.

  • Provenance de l'utilisateur 
  • Publié le 30/10/2018