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Kustomer
Description de Kustomer
Kustomer est une plateforme de service client omnicanale destinée aux entreprises axées sur la prestation d'expériences exceptionnelles et non sur la résolution de cas d'assistance. Avec son automatisation intelligente intégrée, Kustomer s'adapte aux besoins de tout centre d'appels et de toute entreprise en unifiant les données provenant de sources multiples et en permettant de fournir des services et une assistance personnalisés, continus et rapides.
Qui utilise Kustomer ?
Les moyennes et grandes entreprises. Commerce de détail, marchés, entreprises avec services d'abonnement, soins de santé, finances, services professionnels, logiciels/technologie, grossistes, services logistiques et de transport.
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Kustomer
Alternatives à Kustomer
Avis sur Kustomer
Alternatives envisagées précédemment :
Kustomer is a great omnichannel CRM!
Commentaires : I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.
Avantages :
I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!
Inconvénients :
It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.
Ease of use
Commentaires : In my whole stay in my current company which is IntouchCX , the overall experience is superb.
Avantages :
We were able to manage our calls and email effectively, we could easily create a follow up with our client since the ticket will remain on agent's bucket for a long period of time.
Inconvénients :
As a Subject Matter Expert, we sometimes look for our agent's survey may it be a CSAT or DSAT , but that was manageable and escalated so fast and it gets resolved in no time
Great Tool for Customer Service and Help Desk
Commentaires : Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features.
Avantages :
I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too.
Inconvénients :
Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow.
Alternatives envisagées précédemment :
Kustome review
Commentaires : Best to use on all aspect of email sending and communication with other employees or customer
Avantages :
Easy to use and navigate, user friendly and fun to use
Inconvénients :
None so far, it is more comfortable using rather that zendesk
Alternatives envisagées précédemment :
Kustomer: all your conversations in one hassle-free location
Commentaires :
The platform can be tricky to learn (depending on each person's learning curve), especially for businesses that are new to customer service software or the world of online business in general.
Still, this one provides the tools required to deliver great customer service and that'll benefit you for a long time
Avantages :
With this tool you have a complete timeline of all the interactions with the customers, no matter it is a chat, an email, or a SMS. It helps you understand the issue at hand and provide support that truly meets the demands of the customers. Additionally, all the queries are displayed in one panel, so there won't be any duplicates. It provides a centralized location for managing customer conversations. It also supports integration with other tools and platforms, such as messaging apps, and Shopify
Inconvénients :
The pricing might be on the higher side. If the company has a low budget it might not be recommended to splurge on this app. However, if you're looking for an app that can organize your conversations and have visibility on them at all times, I'd totally suggest taking kustomer into account
