Description de Freshchat
Freshchat est un logiciel moderne de messagerie conçu pour les équipes de vente et d'engagement client. Il vous permet de parler à vos prospects et clients depuis votre site web, une application mobile ou les réseaux sociaux. Véritable évolution par rapport aux anciens chats en direct, Freshchat aide les entreprises et leurs équipes à proposer une expérience de messagerie continue et contextuelle. Avec des fonctionnalités telles que les campagnes, le robot de vente, le self-service intégré ou encore le routage intelligent des messages, vos attentes sont claires et satisfaites, et les réponses aux questions des visiteurs sont plus intelligentes et plus rapides.
Qui utilise Freshchat ?
Freshchat s'adresse principalement aux équipes de ventes, de support client et de marketing des entreprises Saas et de e-commerce jusqu'à 50 membres.
Freshchat ne vous convainc pas tout à fait ? Comparer avec une alternative populaire
Alternatives à Freshchat
Avis sur Freshchat
Alternatives envisagées :
Freshchat is the Great Customer Support Software
Commentaires : It was a good experience, but we always wanted an amazing experience.
Freshchat is the nice customer support software to help customers with immediate response.
It's not full functioned, according to me, and have the higher prices as compare to deliverability.
the online messaging solution that improves the customer experience
Commentaires : Overall, Freshchat is considered an effective online messaging tool that offers advanced features to enhance the customer experience. Users particularly appreciate the user interface's ease of use, advanced customization, and agent-to-agent conversation transfer features. In addition, integration with other software is often a benefit that users appreciate.However, some users have reported limitations in customization and costs when compared to other online messaging solutions. However, these issues can be outweighed by the benefits Freshchat offers, such as quality customer support, customization and advanced features.
Ease of use: Freshchat is easy to use and has an intuitive user interface, allowing users to get started with online messaging quickly.Customization: The software allows for advanced messaging customization, allowing for the customization of messages, icons, colors and the overall appearance of the chat window.Advanced features: Freshchat has advanced features such as the ability to transfer conversations between different agents, the ability to see the full history of conversations with customers, the ability to send automated messages, and many other features.Integration with other software: Freshchat can be easily integrated with other software and platforms, such as customer relationship management (CRM) systems, email marketing tools, chatbot tools, and more.These and other features are often appreciated by Freshchat users
Customization Limitations: While Freshchat offers a great deal of flexibility in customizing the appearance of the chat window, some of the more advanced customization options may not be available.Cost: Freshchat can be relatively expensive compared to other online messaging solutions, especially
Alternatives envisagées :
Cheap and easy to use chat function for small organisations
Commentaires : It's been fine. Customer support was poor
It has a very basic but good AI chat bot, covers most of the operational needs
The software does not provide a ticketing system, though their is an AI layer query management requires a desk
Freshchat is User-Friendly Apps
Commentaires : We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents.
Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business
Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada
Chat solution for enterprises
The thing that I like about freshchat is the simplicity of the UI and its various automation options. I used it for a trial period and I liked the overall experience of it.
Despite having all the great features it does not offer a lot of customization in the free tier and it becomes expensive when you need more customization when compared with its competitors.