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Steam-connect
Description de Steam-connect
Steam-connect propose des outils et des fonctionnalités permettant aux entreprises de dialoguer avec leurs leads, de la planification du calendrier à la prise en charge par chat. Ses fonctionnalités de nettoyage et d'enrichissement des données garantissent que les leads sont toujours à jour. Ils offrent également une téléphonie entrante et sortante, la gestion des e-mails, l'étude de marché et un reporting complet.
Qui utilise Steam-connect ?
Un large éventail d'entreprises avec un contact client utilisent Steam-connect : call centers (externes), centres d'appels clients, agents de télémarketing, annonceurs, services d'assistance et PME.
Steam-connect ne vous convainc pas tout à fait ?
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Steam-connect
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Avis sur Steam-connect
Very handy contact center software
Avantages :
Very customizable, api connected, easy usage
Inconvénients :
Earlier this year some serious downtime of the telephony service. But lately no problems anymore
Réponse de l'équipe de Steam-connect
il y a 10 mois
Thank you very much for your nice review!
Very cheap and Afforable
Avantages :
Good service, affordable and good support.
Inconvénients :
many things still can be improved but yet still its good
A fabulous tool
Commentaires : Simple, functional and super dynamic, customizable, fair price and the api connection works like a charm
Avantages :
I like how many use cases there are for a single platfotm, almost like an all-in-one CRM and IT platform, but without the need of having several tools opened
Inconvénients :
The UI/UX is a bit dated, could definitely benefit from a complete overhaul when it comes to the landing page
Steam by codelogic
Avantages :
A very impressive and highly functional product, this software is ideal for managing calls and communications
Inconvénients :
The software takes some getting used to, but with practice becomes very smooth.
A good option for contact centers
Commentaires : I had the opportunity to learn about this tool through a client who we consulted on digital transformation, and I was surprised that he did not choose a more widely used software. I was surprised by the ease of implementation and ease of use, as well as the need for a small learning curve.
Avantages :
It is an application that fulfills what it promises, as a user and client advisor who acquired it, I can assure you that I was surprised by the ease of implementation, configuration, learning and use. It is simple and intuitive but has very powerful tools for managing customer contact.
Inconvénients :
It is a tool that, in my opinion, still lacks maturity, having a little more feedback from customers to adapt it more to their needs. Its ease of implementation and use also impact on a much lighter customization. I am not convinced about the method of payment per day of use.
