Description de Tock
Tock est une boîte à outils complète, conçue pour changer radicalement la façon dont les restaurants pensent et gèrent leur entreprise. Tock s'appuie sur un système robuste de gestion des réservations, des invités et des tables pour les restaurants de toutes tailles à travers le monde. Les restaurants partenaires comprennent Eleven Madison Park, Alinea, Lazy Bear et des centaines d'autres restaurants connaissant une forte demande.
Qui utilise Tock ?
Des restaurants connaissant une forte demande et qui offrent des expériences culinaires inoubliables.
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Avis sur Tock
The most functional and comprehensive reservations platform we've found on the market.
High level of customer service. Respond to queries within minutes, not hours or days. Stellar dev team that seriously listens to the requests of clients, and builds product features based on their feedback.
Known for their aggressive approach outside of US market, which can deter potential clients. Requires a lot of marketing commitment to negate negative perception.
Great Way to Create and Use Experiences
This is mostly a straighforward product to use and it is quite easy to train employees on the basics.
When creating reports on guest count for a period of time, I have to go through every day of that time period to count up the walkins.
Great reservation software
It's very easy to book wine tasting reservations for guests of our Inn.
Only that it is the only way to book tasting reservations for a winery on our area.
Alternatives envisagées précédemment :
This system didn't work for us or any other businesses we know that have tried to use it
Commentaires : I would not suggest this system. Spend a bit more and invest in one that works
The general layout is similar to open table
Not user-friendly, Issues with support answering irrelevant questions/ being unable to help with system issues, guests at first unable to order takeout and now unable to book a table at all, we don't show up on the Kelowna/ Okanagan search but restaurants as far away as England do, reservations made online when it was possible never made their way onto our system, we have been paying for it for the whole winter season and as of yet have still been unable to utilize it
Amazing software for a small restaurant
We love using tock for bookings. We are a 42 seat restaurant and just make a few available for online booking only. I love being able to program a deposit. We literally never have no-shows. The wait-list function is also really great!
Since we only use it for large party reservation and holiday events. It tough to find cons, but if I had to mention something I wish all admin could edit the public profile instead of having to reach out to tock hospitality. Super minor note, because their support is great!