Pour qui ?

Convient à tous ceux qui organisent des activités récurrentes ou ponctuelles. Des cours de fitness aux clubs parascolaires, événements de charité et ateliers pédogogiques, il y a une solution adaptée à vos besoins.

Notes moyennes

90 avis
  • Note globale 5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 5 / 5

Informations sur le produit

  • À partir de 15,00 $US/mois
  • Version gratuite Oui
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation en ligne en direct
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Bookwhen
  • https://home.bookwhen.com/
  • Fondé en 2007

En savoir plus sur Bookwhen

Simplifiez votre processus de réservations, quelle que soit votre activité. Découvrez un système de réservation en ligne flexible pour tous vos cours, ateliers et événements. Une page de calendrier simple permet à vos participants de s'inscrire facilement à un événement sans pré-inscription. Les fonctionnalités comprennent une liste d'attente, un système de "panier" de réservations, un formulaire de réservation personnalisé, une page de paiement en ligne, des pièces jointes, des options de réduction et un service d'assistance intégré dans l'application.

Soyez prêt en seulement 15 minutes : demandez une version d'essai gratuite de deux semaines et réduisez votre temps d'administration dès aujourd'hui !

Bookwhen - Fonctionnalités

  • Attendee Tracking
  • Enquêtes et feedback
  • Entrée en libre-service
  • Formulaires personnalisables
  • Gestion des badges
  • Gestion des calendriers
  • Gestion des contacts
  • Gestion du marketing
  • Inscription d'événements
  • Inscription de cours
  • Inscription de groupes
  • Inscription en ligne
  • Inscription sur place
  • Refund Processing
  • Traitement des paiements
  • Billetterie en ligne
  • Billetterie mobile
  • Billetterie sur place
  • Borne de billeterie
  • Cartes d'abonnement
  • Courtage de billets
  • Gestion de site web
  • Gestion des concessions
  • Gestion des données client
  • Gestion des employés
  • Gestion des promotions
  • Impression à domicile
  • Lecture de codes-barres et de tickets
  • Plan de salle
  • Point de vente
  • Réservations de billets
  • Billetterie
  • Conférences/Conventions
  • Enquêtes et feedback
  • Gamification
  • Gestion des badges
  • Gestion des bénévoles
  • Gestion des expositions et des fournisseurs
  • Gestion des parrainages
  • Gestion des participants
  • Gestion des réservations groupées de chambres
  • Mariages et fêtes
  • Promotion sur les médias sociaux
  • Alertes/Notifications
  • Emplacements multiples
  • Gestion des réservations de chambres
  • Planification automatisée
  • Planification des cours
  • Planification des groupes
  • Planification des installations
  • Planification des rendez-vous
  • Planification des ressources
  • Planification du personnel
  • Planification en temps réel
  • CRM
  • Gestion des promotions
  • Gestion des réservations de chambres
  • Gestion des taux
  • Notes de réservation
  • Réservation d'activités
  • Réservation de tiers
  • Réservations de groupe
  • Support client

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Avis les plus utiles sur Bookwhen

BOOKING SYSTEM EXCELLENCE

Publié le 16/01/2017
Kimberlee P.
Company Director
Santé, bien-être et fitness, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I considered many different booking systems for my fitness business - but none of them offered the simplicity and user clarity that Bookwhen does. I can create recurring events with customer payment facilities attached easily, run detailed reports to understand booking trends, collect customer information for mail outs. Bookwhen even offers creativity to make the customer facing pages the same colours as my brand, upload my company logo, attachments, feature social media buttons etc.
Bookwhen's own features even prompt me to gear my business in new ways: various ticket types offer the ability to sell to the customer in various avenues, without over-complicating things. Even when I wanted to offer a commission-based element to my business that they didn't already support, I approached the team to see if they would code something specifically to support my business needs and together we made it happen. This sort of service is second to none.
The best part is that anytime I've ever needed support (which is a lot) I can use the instant chat feature, email and even call the support team to get approachable service and considered help.
Within 2 years using Bookwhen my business had grown from a sole trader to a large limited company - without such a fluid booking ability for my customers this would have never been possible.
The subscription price is competitive and the features and service are top notch, I fully recommend Bookwhen.

Avantages: Its simple to understand, offers lots of features, its support team is always available.

Inconvénients: Nothing.

Réponse de l'éditeur

envoyé par Bookwhen le 18/01/2017

Thanks for the review, Kim! It's been so exciting watching Bounce go from strength to strength with bookwhen - you're scaling so fast now! A great partnership where you've really helped us with innovation on the software. All the best for 2017!

The perfect fit

Publié le 12/01/2017
Claire C.
Director
Loisirs, voyage et tourisme, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I spent months trying to find the perfect booking system to meet my needs. There were many good products on offer, but nothing that gave me what exactly what I was looking for...there was always a compromise somewhere. I then found Bookwhen and it was a perfect fit. It has revolutionized the way we operate our business. It is user-friendly, very easy to navigate both backends and for our guests and it has a great design/layout which matched the look and feel of our website. Bookwhen also offers quick and professional support whenever you need. I was able to share feedback, so when the new system was introduced with the new improvements, I felt that my feedback was taken into account and that we had grown together! It really is a fantastic booking system, our business is running at 100% occupancy and I feel that this is partly due to the ease of online bookings. We will be going into our 5th year with Bookwhen and I cannot recommend it highly enough.

Avantages: Ease of use/very simple back end
User-friendly, clients find it easy to use and we have never had someone, not book due to the difficulty of the booking system.
Great design - Clean and neat
Does exactly what I need it to do
Excellent support

Inconvénients: Nothing
I think it has more features than I am making full use of!

Réponse de l'éditeur

envoyé par Bookwhen le 13/01/2017

It's always great working with you Claire - 5 years and still going strong! Hopefully you have some room free at some point this summer so we can visit your beautiful retreat!

Really flexible for a variety of businesses, useful for scheduling with different types of tickets

Publié le 07/06/2017
Kelsey K.
Business Manager/Repair Tech/Web & Graphic Design
Réseaux informatiques, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Super flexible. Schedule what you want, with the types of tickets you want, with the information you want without much fuss.

Avantages: I like Bookwhen because I sought it out to deal with a client who runs a business that deals with pet transport adoptions. They coordinate a drive up from the south to New England every 2 weeks, and need to register all of the information about the animals (where they're going, their health records, etc) and also assure that each dog has an appropriately sized kennel on the van. It's a little confusing, but because of the nature of the business, it's really important that everything be done safely and efficiently. Bookwhen allows us to set up transports, register the dogs, and take down information not only on the rescue the dog is coming from but also their new home. I use Bookwhen for some other, routine businesses that need yoga classes or other things run, but ultimately what keeps me recommending them for scheduling is that Bookwhen works for complicated businesses who need to take in a lot of info from customers, customers need different "seats" (crate sizes) and sometimes other information at intake. Bookwhen allows for _all_ of it, which is the best possible scenario for us.

Réponse de l'éditeur

envoyé par Bookwhen le 22/03/2018

Thanks for the review, Kelsey. It's great to hear our flexibility was put to good use. I think this is one of the unique uses for the system we have! Here's to many more years of transporting pooches :)

Amazing for Small Business Users

Publié le 11/09/2019
Claire D.
Owner
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Bookwhen saves me so much time every single day!! It has completely taken away the headache from my booking procedures, it allows me to take prepayments, have class waiting lists, sends automatic reminders. All these things I personally used to do manually on pen and paper, through phone contact with each client. Now the bookings just roll in everyday with ease!
It is tremendous value for money, in fact it’s the only bill I see coming in every month that brings a smile to my face, knowing it’s money well invested.

Inconvénients: There are some minor technicalities that occasionally crop up but the customer service response is so efficient that it doesn’t bother me. They also seem to be improving functionality constantly so if they notice something not working to a great standard you can be sure they will improve it soon!

Brilliant Bookwhen!

Publié le 14/06/2017
Nicola H.
Recruitment & Relations Manager
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: Its easy to use from both our perspective and the customer facing side of things. We've been using Bookwhen for a couple of years and it has completely changed the way we do things. Attendance lists are easy to create quickly but also to download and manipulate to suit our needs. We love the way you can send links to whole public pages or just specific events. The event reminders are a great help in ensuring people arrive for events or get in touch to say they aren't coming. Customer service is brilliant. We rarely wait more than 5 minutes for a chat response. They listen to our feedback and it been great to be able to influence improvements for ourselves and for other users.

Inconvénients: There are a couple of things we'd like Bookwhen to be capable of but they are fairly minor and the company have already promised to add them to their development plan so I'm pretty confident we'll see changes over the coming months.

Réponse de l'éditeur

envoyé par Bookwhen le 22/03/2018

Thanks for the amazing review, Nicola. Great to have a business such as yours on the system for many years - we couldn't do it without you! Yes - we always take feedback on board, keep it coming!

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