JustCall

Qui utilise JustCall ?

Les petites et moyennes entreprises opérant à partir de plusieurs sites localement ou mondialement utilisent ce système.

Description de JustCall

JustCall est un système de téléphonie dans le cloud qui permet aux entreprises de collecter les numéros de téléphone de 58 pays et de les faire apparaître comme des numéraux locaux pour leurs clients. Elles peuvent alors arborer une image plus locale auprès de leurs clients et prospects internationaux, les aidant ainsi à instaurer une relation fiable et à gagner leur confiance. JustCall leur fournit la plateforme dont elles ont besoin pour gérer leurs clients internationaux dans un endroit unifié et communiquer avec eux grâce à une solution simple et directe.

Informations sur JustCall

JustCall

https://justcall.io

Fondé en 2014

Ressources d'aide

  • Service de support permanent (réponse directe)
  • Support en horaire de bureau
  • En ligne

Déploiement

  • Installation (Mac)
  • Cloud, SaaS, web
  • Installation (Windows)
  • Mobile (iOS natif)
  • Mobile (Android natif)

Formation

  • Formation en ligne en direct
  • Webinaires
  • Documentation
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Présentation des tarifs de JustCall

JustCall n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de JustCall est disponible à partir de 25,00 $US/mois.


À partir de

25,00 $US/mois

Version gratuite

Non

Essai gratuit

Non

JustCall - Fonctionnalités

  • Centre d'appel
  • Enregistrement des appels
  • Gestion des enquêtes
  • Journalisation des appels
  • Messagerie vocale
  • Personnalisation de la voix
  • Prise en charge de plusieurs scripts
  • Routage des appels
  • Saisie téléphonique
  • Synthèse vocale

Logiciels de SVI (serveur vocal interactif) : afficher la liste complète

  • Communications unifiées
  • Contrôles/Permissions d'accès
  • Enregistrement des appels
  • Gestion des contacts
  • Liaisons SIP
  • Routage des appels
  • Serveur vocal interactif (SVI)
  • Transcription de message vocal

Logiciels de VoIP : afficher la liste complète

  • CRM
  • Distribution des appels
  • Enregistrement des appels
  • Mode d'aperçu (preview dialer)
  • Mode progressif (progressive dialer)
  • Numéroteur automatique
  • Numéroteur prédictif (predictive dialer)
  • Planification des appels
  • Scripts d'appel

Logiciels de numérotation automatique : afficher la liste complète

  • Conformité FCC
  • Conformité FTC
  • Enregistrement des appels
  • Gestion des campagnes
  • Gestion des leads
  • Gestion des listes
  • ID d'appelant spécifique à une campagne
  • Planification des appels
  • Suivi des appels
  • Transfert d’appel

Logiciels de predictive dialer : afficher la liste complète

  • Automate d'appel
  • Gestion des centres d'appel
  • Gestion des contacts
  • Gestion du télémarketing
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Reconnaissance SVI et vocale
  • Suivi des appels
  • VoIP

Logiciels de téléphonie : afficher la liste complète

  • Centre d'appel mixte
  • Centre d'appels entrants
  • Centre d'appels sortants
  • Chat en temps réel
  • Enregistrement des appels
  • Gestion de la remontée des problèmes
  • Gestion des campagnes
  • Gestion des listes d'attente
  • Journalisation des appels
  • Mode progressif (progressive dialer)
  • Numéroteur manuel
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Scripts d'appel
  • Serveur vocal interactif (SVI)

Logiciels pour call center : afficher la liste complète

  • Accès mobile
  • Centre d'appel virtuel
  • Conférences web
  • Enregistrement des appels
  • Journalisation des appels
  • Reconnaissance SVI et vocale
  • Routage des appels
  • Répertoire d'employés
  • Suivi des appels

Solutions de téléphonie professionnelle : afficher la liste complète

JustCall - Logiciels similaires

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Avis sur JustCall

Afficher 5 avis sur 75

Note globale
4,1/5
Facilité d'utilisation
4,2/5
Service client
4,3/5
Fonctionnalités
3,9/5
Rapport qualité-prix
4,3/5
Matthew B.
Director
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 26/07/2019

"Fast implementation, great support team"

Commentaires: Painless, easy onboarding. Support is easy to get hold of and they even configured a few lines and integrations that weren't part of the normal set-up. The software works great - both inbound and outbound calls, but the thing that really sets the company apart is the support. I've thrown some next level problems at them, expecting them to say "sorry, but no" - I always get "sure, no problem". Well done.

Avantages: It's so simple to set up. From purchasing the number, through to setting up complex redirects, configuring end user devices and support is outstanding.

Inconvénients: Not much, maybe they could have a few more integrations, but maybe I should also ask them if they could make them!

  • Source de l'avis 
  • Publié le 26/07/2019
David L.
Owner
Gestion de l'enseignement, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 11/08/2019

"Integrates well with most CRMs"

Commentaires: We use AgileCRM and although they integrate with Twilio, there's no mobile option, and I'm on the go a lot. We needed to be able to answer at the desk and on the go at the same time. By not using the telephony features in Agile, we are able to go with their cheapest plain, which saves money. JC integrates pretty will, although there's no way to do automated sms campaigns from Agile via JC. The integration allows us to look at the customer history which also displays emails, notes, deals and anything else we want. We used to have to search many places to see conversations, but now we can just look at the history in Agile since it includes phone calls and texts.

Avantages: JC is very versatile in that it offers the ability to make calls from an app, cell phone or desktop. This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history.

Inconvénients: The call quality is subpar, but acceptable, especially from the app. They say that my internet is too slow, but I never had these issues with my previous provider. However, I've found a way around this, and that is to forward to a Google Voice number rather than ring the app. This way, it isn't using my LTE signal. Luckily, the main people answering calls are stationary and on strong wifi, so it's not a huge problem for me as the owner. However, we still have random glitches where we'll answer and no one is there or we try to answer and it doesn't work. But this only happens maybe once per week, so again, not a huge deal. We put up with these things because there isn't a good alternative if we want to continue. integrating the phone with out CRM.

  • Source de l'avis 
  • Publié le 11/08/2019
Kyra T.
Customer Success
Services aux consommateurs, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 01/10/2019

"A Versatile Service"

Commentaires: JustCall's wide range of functionality has been invaluable to our team's productivity, and the flexibility they provide for modifying existing features and building new ones has been impressive. The interface could use an update.

Avantages: JustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.

Inconvénients: JustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.

  • Source de l'avis 
  • Publié le 01/10/2019
David M.
CEO
Compagnies aériennes/Aéronautique, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/07/2019

"Tight integration with Copper and Zapier"

Commentaires: We rely 100% on JustCall now. We had used Aircall previously and in another life, we used Skype. JustCall is the most complete solution for our tech stack and setup. Their support team is a key to ongoing satisfaction and prices are reasonable given the functionality provided.

Avantages: We selected JustCall because of its native integration with Copper CRM.
We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful.
Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10. What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.

Inconvénients: We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.

  • Source de l'avis 
  • Publié le 26/07/2019
Devin B.
CEO
Services financiers, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 31/07/2019

"Affordable, functional option"

Commentaires: Very solid. We have high call volume and a lot of leads. It does what's needed.

Avantages: I really like the support, price and product. The combination is great. It's not as expensive as other option and does the job. Support works with you and is very prompt and effective.

Inconvénients: Some of the reporting could be a little easier and show everyone but overall it works fine. For instance, I wish some views had more of a breakdown. That's about it.

  • Source de l'avis 
  • Publié le 31/07/2019