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Description de Stayntouch PMS

PMS mobile pour hôtels de plus de 75 chambres en Amérique du Nord, en Europe de l'Ouest, en Scandinavie et dans les Caraïbes. La solution cloud moderne StayNTouch offre des solutions orientées clients et personnel destinées à améliorer les opérations hôtelières à chaque point de contact : génération de revenus avec des ventes incitatives automatisées ; rationalisation des opérations et des communications ; ménage ; enregistrement/départ sur appareil mobile et libre-service dans le hall ; intégration facile dans les meilleures solutions | conception très bien pensée et facilité d'utilisation.

Qui utilise Stayntouch PMS ?

Les hôtels moyens à grands et les hôtels de luxe. Les zones principales de service sont l'Amérique du Nord, les Caraïbes, l'Europe et l'Asie.

Stayntouch  PMS Logiciel - 1
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Stayntouch PMS ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Stayntouch  PMS

Stayntouch PMS

4,6 (85)
550,00 $US
mois
Version gratuite
Version d'essai gratuite
22
Intégrations introuvables
4,8 (85)
4,5 (85)
4,6 (85)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
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Service client
100,00 $US
mois
Version gratuite
Version d'essai gratuite
43
49
4,8 (38)
4,6 (38)
4,5 (38)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Stayntouch PMS

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,8
Service client
4,6
Fonctionnalités
4,3
Rapport qualité-prix
4,5

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
65%
4
28%
3
7%
GUIDI
Adjointe de direction (France)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

GOOD

5,0 il y a 3 ans

Commentaires : GOOD

Avantages :

Logiciel facile d'utilisation et plutôt instinctif

Inconvénients :

Les cartes de crédit virtuelles ne s'enregistrent pas.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

This product is challenging the norm with what is needed verses what we are used to with other PMS's

5,0 il y a 6 ans

Commentaires : I get to rethink about what a PMS needs to accomplish and what I really need as an administrator.
I get to hire amazing personalities without worry if they will "get" the PMS.
I know that when I have an challenge there is a great customer service department to lean on.

Avantages :

The system is simple and makes training new team members easy. No need to endless hours of "computer training" before taking someone new to the desk. With SNT you can hire for personality and trust that training the skills will be a breeze. The product gives you what you need (front and back of house), with new features growing, It allows time during check-in and check-out for real moments with guests. Speedy and efficient can also mean genuine and memorable. You have to take your time and be present, there is no way to work faster than the system. It's refreshing to not be on autopilot. You have to keep up-to-speed with technology and not let interfaces and needless restrictions sit around for a decade untouched. This system pushes you to stay current and flexible.

Inconvénients :

Some minor functionality and features are missing. The team is pushing the envelop to get us to rethink if they are necessary. Time will tell as we attempt alternatives. It's a game changer in many ways and you will appreciate it's approach.

Andreas
Hotel Manager (Suède)
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

User friendly

5,0 il y a 3 ans

Commentaires : Is a perfect product to use that is easy for employees to learn. The pros outweigh the cons and the support team always answers quickly.

Avantages :

User friendly - Easy to understand the features and doesn’t take so much time to learn for new users. Good and educational colors on the different modules on dashboard. Good updates - Since we started using SNT Rover there have been good updates that have made the system better. We experience that they listen to their users and improves the product often. Online solutions - Good online solutions that make it easy for our guests to check in and out in a simple way.

Inconvénients :

Simple improvements - Lacks a function to be able to copy individual and group bookings. This feature would have saved a lot of time when you have many bookings in the same name or a large group, from example tour operators that often books many groups during the summer. - We are also missing the functionality of booking more the 4 persons per room on a group booking. Conference bookings - We lack functions to book conference rooms and food and beverage packages. Housekeeping - We often experience that room are missing from the task manager list. We have rooms sometimes that are not showing on the list even though it’s dirty for yesterday. Browsers: - Some features only work in certain browsers. This can be time consuming as you are not sure where the function works.

Hans
Owner/Manager (Canada)
Utilisateur LinkedIn vérifié
Hôtellerie
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Could be amazing, but lacks polish

3,0 il y a 6 ans

Avantages :

Very easy to check in guest, check out, make reservations, as long as they are pretty standard reservations. Mobile, iPad app with card reader Potential for upsell Very pretty interface. One day, this could be the best PMS, but not yet.

Inconvénients :

Lacks a lot of polish. A ton of repetitive motion required to get things done (availability calendar is tedious to navigate, and rate manager is also repetitive, and adding charges manually is very bizarre). Inconsistent interfaces (I counted 4 different calendar APIs). Other PMS have drag and drop room calendars, but the room calendar here is barely usable, and pretty random. Development is not all in house. Development also seem toward bigger hotels, leaving the 'mobile' aspect of it seemingly forgotten. The Igenico device sold to us to read cards is effectively useless. Support is ticket only. The pretty interface also makes it slow. Would trade some of the graphics for just plain text. Also very expensive for smaller hotels, as we are significantly smaller than the 50 room minimum price. Premium price, but feels like beta software.

Emily
Group Revenue Manager (R.-U.)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Simple and Intuitive, excellent customer service

5,0 il y a 3 ans

Commentaires : Integrations have been key for us, StayNTouch has helped us to achieve the goal of offering our guests a seamless and contactless check in, during stay and check out experience. It has transformed our front of house operations and allowed for increased flexibility in out teams.

Avantages :

StayNTouch is a simple and easy to use PMS system, it is very intuitive in regards to to how and where to complete actions and the layout is very user friendly. The reporting in the system is excellent and allows for data to be extracted into excel simply or integrated with other partners for business analytics. The implementation of the PMS was super easy and the team at StayNTouch provided great service throughout the training. In terms of customer service, the team are fantastic and queries are answered quickly, they are always willing to listen to feedback on improvements.

Inconvénients :

There could be further improvements made in terms of group functionality and reporting for groups but development has been completed and it stills works for us as it is, a few tweaks would be nice!