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Description de Salsa CRM

Salsa CRM est un logiciel de gestion des donateurs/membres qui aide les organismes à but non lucratif à créer de riches profils de donateurs, à suivre chaque don et interaction, à créer des appels de publipostage et à faire des rapports sur toutes les activités de développement. Obtenez également la solution Salsa Engage complètement intégrée pour le marketing numérique moderne, la collecte de fonds en ligne, la promotion en ligne et la collecte de fonds entre pairs. Le guide de NTEN/Idealware souligne que Salsa CRM possède des "fonctionnalités performantes dans toutes les catégories". Les clients ont enregistré une croissance moyenne des dons de 28 % d'une année sur l'autre et une rétention de 74 % des donateurs.

Qui utilise Salsa CRM ?

Salsa propose des solutions exclusivement pour les organismes à but non lucratif. Que ce soit des œuvres de charité naissantes, des organismes à but non lucratif de taille moyenne ou des organisations mondiales, les clients sont au premier plan du secteur en matière de rétention et d'acquisition des donateurs.

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Salsa CRM ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Salsa CRM

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À partir de
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Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
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année
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Salsa CRM

Note moyenne

Note globale
4,1
Facilité d'utilisation
3,9
Service client
4,4
Fonctionnalités
4,0
Rapport qualité-prix
4,0

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
40%
4
39%
3
13%
2
5%
1
3%
Utilisateur vérifié
Utilisateur LinkedIn vérifié
Arts de la scène, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Essential Operating Tool

5,0 il y a 7 ans

Avantages :

Salsa CRM has been essential in making sure that our organization has run smoothly since inception. The product allows us to grow into new features as we grow as an org.

Inconvénients :

Reporting and corresponding can be tedious at times but improvements to both have been made over time.

Mario
IT Support and DB Admin (É.-U.)
Gestion d'organisme à but non lucratif, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Good, but needs fine tuning

4,0 il y a 3 ans

Commentaires : Overall I have enjoyed setting up and implementing Salsa. My biggest complaint (other than the alphebetical order issue) is that the person inputting the data should have more of an understanding as to the inner working and fields available in Salsa. There are many fields that I have (and still am) currently modifying/getting rid of because the fields already existed in the system so I am moving the data. All someoned needed to request was to use the existing field to upload against but I was never told or given the option. I can see the issue possibly being from me not seeing the fields but in my mind, you all are the experts and are helping implement the system the best way possible.

Avantages :

The options in the reporting system are great and I find it superior to most query/reporting tools.

Inconvénients :

The fact that NOTHING is in alphabetical order. Why and how this has happened is ridiculous.

Maria
Executive and Office Assistant (É.-U.)
Services à la personne et aux familles, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent Robust Software

5,0 il y a 3 semaines Nouveau

Commentaires : I can’t recommend Salsa enough. Let the capabilities speak for itself! The options for donor management are endless

Avantages :

Salsa has everything you need. So many options and capabilities. Unfortunately we moved from it and wish we wouldn’t have because the software is simply so good and includes everything you need

Inconvénients :

The only problem is their event capabilities. They don’t have the best event software to handle all aspects of an event

Leslie
Director of Development (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées précédemment :

Data Migration Less Than Desirable

3,0 il y a 4 ans

Commentaires : During conversion, you cannot actually speak with a person unless you have paid. You have to email ALL your questions.

Avantages :

It is way more user friendly that what we were using before = ETapestry but then, it's ETap so go figure.

Inconvénients :

We are in process of conversion and here are my initial thoughts: 1) pay the extra money and have someone help you unless, you don't have that many constituents. 2) I was extremely disappointed. When migrating business or organizational contacts over, you will lose multiple contact names, period. They only let you migrate ONE name over which is contained in ONE text field box. This means if you ever want to do a mailing, there will be NO way to address a letter as Dear Ms FIRST NAME. This is so dumb. 3) You don't get to decide which accounts you want to split or keep intact. Once you send over your conversion template, any and all names that contain an "&" or "AND" get automatically split into two accounts. This includes organization contacts. So if you have a business IE: Brown & Smith Attorney at Law, you are SOL. 4) I could not figure out why they had Organziation TYPE and Individual TYPE on each account. In my experience, and account is either an ORG or an IND period but, here is the rub. YOU CANNOT add contact names to an existing ORG record. You have to create a seperate record and then link each IND to that ORG. So for multiple organizational contacts, they will be set up as INDIVIDUALS. The only way to sort out this mess, is to use the TYPE or ORG or IND. This is where you will list your indivuduals as say, BUSINESS CONTACT, CHURCH CONTACT, etc. This is a huge cluster &^#. Now I get why they don't let you sample the database before buying.

Réponse de l'équipe de Bonterra

il y a 3 ans

Hi Leslie, Thank you for the feedback about our Standard Conversion process, our clients input means a lot to us. Salsa would love a chance to speak with you and review your concerns about your conversion. While we do have some standard practices that we use to make our conversions quick and affordable, we can certainly work with you to make the database work for your needs. We have training and consulting resources and would love a chance to speak with you to provide the best steps forward. Please email services@salsalabs.com and ask to speak with the Implementation Manager for more assistance. Additionally, there is no additional charge to speak with Salsa over the phone, so Salsa would love to learn where that expectation was set in the process so we can address that immediately.

Blake
Operations Manager (É.-U.)
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Overall, a useful product

4,0 il y a 4 ans

Commentaires : As my review title states: overall, a useful product, but it's definitely got room for macro design improvements.

Avantages :

There are unlimited capabilities with the software. Salsa CRM offers everything you could possibly desire in a CRM designed for a nonprofit. In fact, there's so much functionality, that after six months of having used the software, I still feel like I'm only 25% of the way there with fully knowing it inside and out. Constituent profiles are clean and easy-to-navigate, and they help unearth stats that can ultimately help you recapture lapsed donors and sustain their commitment to the org. Additionally, customer support is always there to help you navigate the software should you ever get lost.

Inconvénients :

The training is not exactly exciting or something an audio-visual-hands-on combo type of learner with ADD is going to find very useful. I think it's unfortunate that the product vocabulary has to be all "startup-y." I'm still trying to understand the reporting systems. I've also been faced with buggy moments that typically require restarting the software which causes delays in getting work done.

Réponse de l'équipe de Bonterra

il y a 4 ans

Blake - Thank you very much for your review. We are glad to hear that Salsa CRM has all of the features you need and is helping you unearth statistics that will hopefully help you grow! We have passed along your feedback on our training and start-up process to our on-boarding and client teams. We are always looking to improve and sincerely appreciate your feedback.