Dynamics 365

Qui utilise Dynamics 365 ?

Office 365 propose différents types de licences adaptées aux foyers, aux individus et même aux entreprises.

Description de Dynamics 365

Solution de gestion d'entreprise intégrée qui automatise les processus financiers, de relation client et de chaîne d'approvisionnement.

Informations sur Dynamics 365

Microsoft

https://dynamics.microsoft.com

Prix de Dynamics 365

Dynamics 365 n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Dynamics 365 est disponible à partir de 50,00 $US/mois.

À partir de

50,00 $US/mois

Version gratuite

Non

Essai gratuit

Non

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Dynamics 365 - Fonctionnalités

  • Bilan comptable
  • Compte de résultat
  • Consolidation/regroupement
  • Entreprises multiples
  • Gestion de la trésorerie
  • Gestion de versions
  • Grand livre général
  • Multi-département/projet
  • Planification des ressources
  • Prévision
  • Scénarios possibles

Logiciels de gestion budgétaire : afficher la liste complète

  • Base de données de contacts
  • Gestion des pipelines
  • Importation et exportation de données
  • Intégration des bases de données de leads
  • Lead nurturing
  • Lead scoring
  • Outils de prospection
  • Saisie de leads
  • Segmentation de leads
  • Vérification et validation de leads

Logiciels de lead generation : afficher la liste complète

Dynamics 365 - Logiciels similaires

Plus d'alternatives à Dynamics 365

Avis sur Dynamics 365

Lire tous les avis

Score moyen

Facilité d'utilisation 4
Service client 4,2
Fonctionnalités 4,3
Rapport qualité-prix 4,1

Évaluer le logiciel

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Écrivez votre avis !
Martine P.
Conseillère au suivi budgétaire
Administration publique, 10 000+ employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/09/2020

"Tout au même endroit"

Commentaires: Microsoft dynamics CRM a permis d’automatiser une foule de tâche et la productivité a été améliorée.

Avantages: J’apprécie énormément ce logiciel car tout se trouve au même endroit. C’est très rapide de trouver l’information dont on a besoin.

Inconvénients: Le seul point faible est qu’il y a tellement d’options que c’est difficile de le connaître en profondeur.

  • Source de l'avis 
  • Publié le 28/09/2020
Ty C.
Lead Business System Analyst
Papier et produits forestiers, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 15/11/2019

"Dynamics in a league of it's own"

Commentaires: I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Avantages: I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Inconvénients: I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

  • Source de l'avis 
  • Publié le 15/11/2019
Timothy J.
Director of IT
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 01/02/2020

"Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options"

Commentaires: I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.

Avantages: The breadth of features across Field Service and typical CRM are impressive overall. The scheduling capabilities in Field Service (and now available for other scheduling items) are second to none (at least in other items compared to).

Inconvénients: With the online version, we have run into few problems, but we do occasionally run into slow performance. This is not often, but when it does occur (slow page refreshes, especially in the scheduling tool) it can be painful for our users.

  • Source de l'avis 
  • Publié le 01/02/2020
Jeremiah S.
Director of Technology
Logiciels, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 16/09/2020

"CRM with lots of buildout potential"

Commentaires: Dynamics 365 has been instrumental in our sales teams ability to manage and track prospects and contacts throughout the opportunity and sales lifecycle.

Avantages: Dynamics 365 comes with a full array of features and functionality that allows tracking of clients, communications, prospects, opportunities, and the full relationship with your contacts. It's integration with outlook and ability to be custom designed in terms of fields and views gives it a potential to encompass and cover all your company's needs.

Inconvénients: Building out the functionality can be somewhat complicated when designing custom features and additionally tracking security and roles takes a measured approach to verify security of data and privacy.

  • Source de l'avis 
  • Publié le 16/09/2020
Layne L.
Sr. Territory Account Executive
Édition, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    3/10
  • Source de l'avis 
  • Publié le 19/07/2018

"It's like Salesforce, except that many third party programs don't integrate with it."

Avantages: It's fairly easy to navigate and find what you are looking for. It's the CRM we already had and we've built a number of internal integrations with it.

Inconvénients: There are a few really bizarre things about the user interface. 1. The "save" button is at the very bottom, right-hand corner of the screen, where there are literally zero other buttons. It feels like the least intuitive place for something as important as a save button. When I first started using the CRM, it took me almost a week to realize you could actually save something. 2. The sign in process is as clunky as it gets. Every 24 hours, Dynamics signs you out automatically (not a big deal, Salesforce does this too). However, once you are signed out, instead of taking you to a page where you can sign back in, or do anything, it just takes you to a dead page that tells you that you've been signed out and suggests you close all your browser windows to then sign back in. The process is madness, and it hasn't changed. 3. When you are loading the home page, you typically want to search a record, so you start typing something in the search field. Just as the page is about to finish loading, it moves your cursor down to the "What's New" section to post something. The result is that I have a few posts that contain nothing more than partial account names that I was trying to search. The last major hang up is that very few workflow automation tools like Toutapp, Yesware, ect will integrate with Dynamics (mostly because so few of their customers actually use Dynamics). This has prevented us from buying the programs we want to use for our sales team.

  • Source de l'avis 
  • Publié le 19/07/2018