Pour qui ?

Être propriétaire d'une petite entreprise peut représenter une charge considérable. Thryv a créé un logiciel simple pour aider les propriétaires à s'organiser, à communiquer avec leurs clients et à être payés, afin qu'ils puissent reprendre le contrôle.

Notes moyennes

151 avis
  • Note globale 3.9 / 5
  • Facilité d'utilisation 3.8 / 5
  • Service client 3.8 / 5
  • Fonctionnalités 3.7 / 5
  • Rapport qualité-prix 3.7 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Thryv
  • https://www.thryv.com/
  • Fondé en 1892

En savoir plus sur Thryv

Découvrez Thryv, le logiciel de gestion tout-en-un conçu pour les petites entreprises. Thryv intègre des fonctions commerciales essentielles telles que les estimations et la facturation, la planification de rendez-vous, le traitement des paiements, les campagnes par SMS et par e-mail, la gestion des listes de clients, les réseaux sociaux, etc.

Thryv - Fonctionnalités

  • Accès mobile
  • Base de données de clients
  • Emplacements multiples
  • Gestion des réservations de chambres
  • Paiements en ligne
  • Planification automatisée
  • Planification des groupes
  • Rappels de rendez-vous
  • Rendez-vous récurrents
  • Réservation en ligne
  • Synchronisation du calendrier
  • Analyse des sentiments
  • Gamification
  • Gestion des campagnes
  • Gestion des réponses
  • Génération d'avis
  • Statistiques sur les médias sociaux
  • Suivi des médias sociaux
  • Surveillance des avis émis
  • Accès mobile
  • Devis et offres
  • Gestion des tâches
  • Gestion du territoire
  • Intégration des médias sociaux
  • Intégration du chat interne
  • Intégration du marketing automation
  • Lead scoring
  • Segmentation
  • Stockage de documents
  • Système de calendrier et de rappel
  • e-mail marketing
  • Base de données de contacts
  • Calculateur d'impôts
  • Facturation des dépenses imprévues
  • Facturation des projets
  • Facturation en ligne
  • Facturation récurrente et des abonnements
  • Facturation à l'heure
  • Factures personnalisables
  • Gestion des demandes de paiement
  • Paiements en ligne
  • Paiements mobiles
  • Portail de facturation
  • Prise en charge de plusieurs devises
  • Traitement des paiements
  • Achats
  • CRM
  • Facturation
  • Gestion de la formation
  • Gestion de projets
  • Gestion des commandes
  • Gestion des employés
  • Gestion des fournisseurs
  • Gestion des stocks
  • Gestion du marketing
  • Gestion financière
  • Mesure des performances
  • Planification
  • Suivi du temps et des dépenses
  • Base de données de contacts
  • Contacts partagés
  • Gestion des leads
  • Gestion du pipeline de ventes
  • Importation et exportation de contacts
  • Outils de prospection
  • Recherche/Filtre
  • Segmentation
  • Suivi des interactions
Information non fournie
  • Collaboration entre plusieurs utilisateurs
  • Engagement des clients
  • Gestion de contenu
  • Gestion de plusieurs comptes
  • Planification des publications
  • Rapports et analyses
  • Suivi des marques
  • Suivi des médias sociaux
  • Édition automatisée
  • Distribution de leads
  • Gestion des campagnes
  • Gestion des pipelines
  • Lead nurturing
  • Lead scoring
  • Outils de prospection
  • Saisie de leads
  • Segmentation de leads
  • Suivi des interactions
  • Suivi des sources
  • CTA personnalisables
  • Campagnes de drip marketing
  • Contenu dynamique
  • Lead scoring
  • Marketing social
  • Pages de renvoi et formulaires web
  • Sales intelligence
  • Search marketing
  • Segmentation
  • Suivi des visiteurs de sites web
  • Suivi du ROI et de l'analytique
  • Tests A/B
  • Codes courts
  • Coupons mobiles
  • Envoi de SMS en masse
  • Gestion des contacts
  • Jeux concours par SMS
  • MMS
  • Messagerie bidirectionnelle
  • Messagerie planifiée
  • Mots-clés mobiles
  • Personnalisation de messages
  • Rapports et analyses
  • Sondages et votes

Avis les plus utiles sur Thryv

Thryv for HR use

Publié le 25/09/2018
Utilisateur vérifié
Human Resources Director
Transport routier/ferroviaire, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We chose the Thryv product, along with DexYP services, to enhance our recruiting efforts. We needed to improve our company's online image and increase our ranking within online searches. We have seen immediate benefits from the company's listings being consistent across online search platforms. This was extremely important timing for our company, which relocated during the first quarter of this year, after almost 35 years in one location. We are still in the "ramping up" stages as we get ready for the 4th quarter of this year, but we expect to see increased traffic to our company website, as well as people reaching out to us about working for our company.

Avantages: Thryv is easy to use from desktop or mobile device. The dashboard clearly shows the information I need to see at a glance and the navigation bar is divided into categories that make sense to a user (not just to the software designer) so I can quickly find what I need to work with. I really like the Social Media connection and the ability to search relevant topics and post directly from the Thryv software. Even better is the scheduling function that allows me to schedule a post during peak evening time when our target audience is most likely to be on social media to see it. Thryv also allows me to use multiple "tags" for the Leads so I can sort and find names and numbers within categories that I set up. Another feature that is very helpful is the Listings Management that allows our business to easily see that our online presence is correct and consistent across many platforms, such as Google, Yelp, Bing, Yahoo, & Foursquare and provides the option to "fix" any listings that do not accurately represent our business.

Inconvénients: While Thryv has been very useful in the HR functions of recruiting and communicating with current employees, it is not ideal for our sales personnel. The sales manager wants to be able to run reports for purposes of monthly planning, focused on managing sales personnel and their activities to grow the customer base. That emphasis would be on the internal sales representatives and the Thryv product is best suited to a focus on external clients.

Réponse de l'éditeur

envoyé par Thryv le 03/10/2018

Hi,

Thank you for sharing your feedback. This helps us know what we're getting right and how we can improve going forward. We're happy to know that you're satisfied with how Thryv is helping your business!

- Ed

Dipping my small business toe into CRM

Publié le 23/07/2019
Monica B.
President
Construction, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I love Thryv. The roll-out went smooth and I had all the support I needed. The learning curve was good due to the intuitive nature of many tasks. My business uses Thryv to document incoming phone calls from our clients by scheduling either an appointment for a service or sale call or scheduling a reminder to complete a task for the client. Thryv has been excellent when responding to requests for small changes to how the platform works. In the one instance where I had a true disaster when I was spontaneously locked out of my account on a Friday late afternoon. Thryv responded perfectly. I got a bit of push back from the initial Thryv phone rep, but I turned to my sales rep and he escalated the issue and got me back in quickly. Thryv phone reps are very gracious on the phone and they seem to "get" the difference between a small business that was started during the tech era and a small business like mine where paper files are in the DNA. I like Thryv!

Avantages: I needed to automate the customer service end of my small business (from incoming phone calls to dispatch and billing) and I went with Thryv because it felt like an affordable and manageable platform. The lower price (compared to the big CRM/service dispatch products in the construction/home repair industry) was exactly what I needed to feel comfortable taking baby steps into automation.

Inconvénients: I dislike nothing about Thryv. I am hopeful that Thryv will continue to respond to us customers with tweaks to their software so that I can continue to use the platform (in other words so my small business doesn't grow out of it).

Thryv = Transforming how we do business!

Publié le 19/08/2019
Alice J.
CEO
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Thryv is awesome, incredible, and it produces immediate results. After 30 years in business I am proud to say, 2019 has been our best year ever! The person behind our real success story is rep. He is my wing man. When I first started with Thryv, I was cynical steeped in old school ways of doing business. rep is our go to any time help guy. He is as tenacious as a bulldog when it comes to the install and he continually shows up to provide hands on support, training, and implementation of new features. He’s on it to make sure things are going well and exceeding expectations. Thanks for the helping hands. Rep, in my opinion, is a great asset to your company and to mine! I hope executive management responds to you about this post.

Avantages: What I like most about Thryv is its user friendly for our staff and for our clients. Many of the everyday tasks of communicating with customers over the phone, through email, and texts all happen in one place. There is tremendous value in having our website, social media, client interactions, email marketing, text marketing, appointments, and appointment reminders, all on one dashboard. Everything works together to benefit our business.

Inconvénients: Customer support has not always been favorable, meaning, I have to heavily depend on my rep. Sometimes speaking with folks with different accents and dialects is hard to comprehend when we need assistance. At times we avoid reaching out due to the disconnect.

Caution

Publié le 10/02/2019
Doug D.
owner
Construction, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
2 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It was almost a week of nothing but a waste of my time and money. I told the rep what i wanted my software to do which is write and send invoices and estimates plus a lot more but to keep it short they knew i was going to have a problem with my invoices and they said nothing. Charged me 775.00 for a month of advertising plus service writing software. I spent a week learning how to use it and getting it all set up. Could of been avoided had they said their service writing software is useless and if they have been blocked by so many big email groups tells me they do some pretty shady stuff. I wanted nothing to do with their advertising my company name and ended it immediately. Of course when i ask about my refund that i want in full, they say their accounting office is in a 2 day meeting and it is wednesday, so we shall see come monday morning how honest they can be. If they just would of accepted my cancellation and immediately refunded my money I wouldnt even be writing this review . Hope this helps, i had been looking into thryv for several months prior and they seemed like a great software, completely took me by surprise. There answer was to have my customers whitelist them. Can you imagine sending a new customer an estimate but asking them to whitelist you first. Insanity at its best.

Avantages: I like that it advertised on over 60 sites supposedly

Inconvénients: I could not send emails to my customers, estimating would be 90% of my customers. Thryv.com emails have been blocked by AOL, AT&T, YAHOO, and apparently GMAIL too because i couldnt send an invoice to myself. My wifes SBCGLOBAL,NET worked very well. Yeah they dont bother to tell you this up front.

Réponse de l'éditeur

envoyé par Thryv le 29/03/2019

Hi Doug,

I'm very sorry to hear of the dissatisfaction and issues outlined in your review. The satisfaction of our clients means the world to us here at Thryv. This matter has been escalated and we'll be reaching out to soon to address all concerns.

Thanks,
Ed

Thryv helps me Thrive!

Publié le 11/06/2019
Catherine S.
Owner
Vente au détail, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I do like this Business program more that the piece-mil style of programs I had before. Everything is within this model and I do not have to try to combine my Books, Appointments, schedules, online presence or documents...everything is here. Any new business needs to use this sort of program to become a more professional looking business.

Avantages: As a new business owner I have found the Thryv Business program to be very helpful and convenient for me and my customers. The notifications come quickly and on all my devices so no one is left hanging especially my business. I have used the chat and telephone customer service lines to educate me and help me move free and easily through the Dashboard and all its features.

Inconvénients: Some of the features I am not as well familiar with do need a little extra help which I need through the Thryv support agents. I have the lowest tier Thryv account which does not offer total flexibilty but as my business grows I expect to be able to upgrade.

Lire d'autres avis