Wisely
Description de Wisely
Wisely est un système sophistiqué d'opérations et de marketing à frais fixes qui inclut des fonctionnalités de gestion de listes d'attente, de réservations, des tables, d'intégration de point de vente, de Wi-Fi social, de primes, de commentaires, d'e-mails de masse et d'envois déclenchés et le marketing automatisé sur FB et Instagram basé sur les données.
Qui utilise Wisely ?
Wisely est conçu pour les chaînes de restaurants à service complet avec au moins 10 emplacements.
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Max
Alternatives envisagées :
Wisely is fantastic!
Commentaires : The support team is great. They are constantly working on new features and are very receptive to our comments. The product is very stable and has been relied on at 10+ restaurant locations daily
Avantages :
Very simple platform that is easy to use. Our employees have no problem using the basic functionality of the product with very minimal training.
Inconvénients :
Screen real estate can be a struggle but that's the tradeoff for using on smaller iPads. We have asked for a full screen view.
Lindsey
Happy with Wisely!
Commentaires : We have had a great experience overall at our restaurant. Sure, there have been kinks along the way, but the support team has been very helpful in getting issues resolved quickly. We are looking forward to POS integration that should be coming soon!
Avantages :
Easy to use, has all the necessary functions, great customer service!
Inconvénients :
We would love the ability to charge a deposit for reservations, that guests can get back only when they keep their reservation.
Katie
Alternatives envisagées :
Essential Tools for Time Management with Wisely
Commentaires : Wisely is built by folks who understand the industry and the advantages a streamlined tool can impact not only sales but day to day management of the business.
Avantages :
Running any small business is about effective and efficient time management. With Wisely we are able to integrate reservations into our forecasting for labor and capture emails for marketing that again drives future sales.
Inconvénients :
The back end programming for reservation availability is not super intuitive but it is workable.
Matt
Alternatives envisagées :
Great!
Commentaires : I am super happy with it- they’ve been great about answering super quick, and getting us set up and running!
Avantages :
We really love how simple and easy it is- we got it connected to our point of sale and the data that it pulls into the software helps us track every table- it’s pretty awesome.
Inconvénients :
As of now- you can’t change your store hours yourself, so for example we wanted to change NYE hours- luckily support and anyone you talk to who works for them- are super quick and helpful- and the issue was fixed in less than an hour. That’s really the only down fall- and that’s not even bad if you figure how quick they are with support!
Anna
Wisely Has Greatly Improved Our Business
Commentaires : For us, Wisely is not just a software, they are a partner. They genuinely care about our business and how they can improve their product to not just make us, as a client satisfied, but to ultimately make our guests happy. The thoughtful approach and personal attention is unlike anything I've seen in my career.
Avantages :
As a restaurant marketer + operator, it is so important for us to have a pulse on our guests' experience – what did our guests love, where can we improve, how long was the wait, how friendly was our team. And what's even more important is to be able to capture all of that data in one place, and to be able to act on it. Guests are leaving reviews across several platforms – Yelp, Facebook, Google, via email – so to have the ability to streamline that data in one place across our entire organization, and then hold our teams accountable for recovering our guests – is truly invaluable.
Inconvénients :
The few difficulties we encountered with the software were all resolved and handled with great care by the Support Team.
