PrimePay

PrimePay

par PrimePay

Pour qui ?

PrimePay believes in the power of small business. Since 1986, we have been helping small businesses get back time in their day to focus on what matters most.

Notes moyennes

104 avis
  • Note globale 4.5/5
  • Facilité d'utilisation 4.4/5
  • Service client 4.5/5
  • Fonctionnalités 4.3/5
  • Rapport qualité-prix 4.5/5

Informations sur le produit

  • Version gratuite Non
  • Essai gratuit Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • PrimePay
  • http://primepay.com/
  • Fondé en 1986

En savoir plus sur PrimePay

It's true, you can love payroll. Our all-in-one payroll, tax, and HR solution is quicker than ever. Once your payroll is done, so are your taxes. We guarantee 100% tax compliance with federal, state and local regulations. Included with our payroll service is our free HR advisory solution. This service helps you stay compliant and empower your employees through handbooks, provided training and more.

PrimePay - Fonctionnalités

  • Conformité fiscale
  • Externalisation de la paie
  • Formulaire W-2/ 1099
  • Gestion des avantages
  • Impression de chèques
  • Portail libre-service
  • Prise en charge de plusieurs pays
  • Prise en charge de plusieurs états
  • Rapports de paie
  • Saisie sur salaire
  • Suivi 401(k)
  • Suivi des vacances/congés
  • Versement direct

Avis les plus utiles sur PrimePay

PrimePay Good Service

Publié le 18/12/2018
Shannon M.
Partner/Director of Operations
Services à la personne et aux familles, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: PrimePay in general has been very responsive to our needs and requests. Having worked with multiple payroll companies in the past, I appreciate the large array of features combined with high touch customer service. I definitely recommend them.

Avantages: The software is more customizable than most. The customer service and responsiveness is quite good for a payroll company. PrimePay manages to deliver high quality features like a large company, but more high touch service like a smaller company.

Inconvénients: There is a limit to customization. The software cannot show a running tally of a person's hours worked per workweek on their time card in the mobile version. This has caused our mobile employees some issues in the field because they must manually add their timecards to stay on track for weekly hours and avoid unauthorized overtime.

Réponse de l'éditeur

envoyé par PrimePay le 19/12/2018

Thank you for your detailed review, Shannon. We highly value your feedback and strive to do everything we can to meet the needs of our clients. This information will be used to improve our products and services.

- Team PrimePay

PrimePay Timeworks and Payroll

Publié le 02/08/2019
Shannon M.
Owner/Director of Operations
Services à la personne et aux familles, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
4/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have been able to address the majority of our needs and concerns with the Timeworks product. The personal assigned rep for payroll is a great benefit. We had repeatedly requested an increase to functionality with Timeworks. We were told it wasn't possible, however we found out that there was an upgrade to the Timeworks app that addressed the particular issue. While we were pleased with that, we were never informed this upgrade had been done or was available, so we missed out on the use of the upgraded product for nearly a year before we discovered it had been released.

Avantages: It is customizable and tailored to our business needs. The previous functionality issues with Timeworks have been addressed with the upgrade.

Inconvénients: It does occasionally have "bugs" especially with the geotagging feature. Since geotagging is a requirement for regulatory compliance within our business, we must monitor this carefully.

Réponse de l'éditeur

envoyé par PrimePay le 06/08/2019

Thank you for your review, Shannon! We are so happy to see that you like our customizable Payroll service. We will be sure to share your sentiments with our team! Have a great day. - Team PrimePay

Great Service but.....

Publié le 02/12/2019
Ananay C.
Office Manager
Cabinet d'avocats, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We are using the Time Clock System as well a complete Payroll Services.

Avantages: User Friendliness and Helpful Customer Service Team.

Inconvénients: I wish an email or reminder would be sent when there's system update.

Réponse de l'éditeur

envoyé par PrimePay le 03/12/2019

Hi Ananay, thanks so much for the nice review! We appreciate your business and hope to have many more years with you.

Worst experience EVER

Publié le 25/10/2019
Lindsay C.
Owner
Pétrole et énergies, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
1/5
Note globale
1/5
Facilité d'utilisation
1/5
Fonctionnalités
1/5
Support client
1/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Then after a month of working with them, they did not have direct deposit set up for the second payroll; Friday morning our employees were not paid. I spent the morning at the bank setting up a wire transfer and notifying all of our employees of the situation.
Needless to say, I should have just went with ADP when they initially bought out Wells Fargo. I just completed all documentation to make the switch and I 100% regret ever looking Prime Pays way.
Oh, and when I discussed the endless list of issues with Vice President Of Sales, his conclusion was Murphy's Law. So that gives you an idea of how they'll get to the bottom of your issues over at prime pay.

Avantages: there were zero pros with your company.

Inconvénients: I switched to primepay after wells fargo was bought out. I worked with primepay for two payroll runs and I truly don't believe I could have possibly received a more unprofessional experience. Rather than receiving all documents required, they trickled in over the course of two weeks. If they call and you don't answer, expect 4 more calls, voicemails, emails, and texts because they have zero sense of respect for anyone else's time.
I requested a manager in hopes of receiving a more professional experience.. I don't believe there is a single professional in their sales department all the way up to their VP of sales. what . a. joke.
THEN the day I sent over my company's voided check, was the same day my business checking account was compromised (VIA ACH meaning my account number and routing number was used which has never happened before. Thousands of dollars.) I do not believe this to be a coincidence, and I don't believe their emails are secured.
Moving on, I was promised that all of our employees would receive direct deposit beginning on first payroll as all of our employees are scattered across the country on various projects. I started this transition two weeks before payroll was due for this reason. They did not meet this agreement.

PrimePay Review

Publié le 12/09/2019
Thomas P.
Orion Sales Manager
Assurance, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The team we work with at PrimePay are amazing and very helpful when we have compliance questions or issues in general.

Avantages: We use PrimePay for all services they offer but majority of our business is with COBRA administration. They make the COBRA event process seamless and handle all communications between the employee/insurance carrier/employer, which means our job is pretty much done once we enter the employee in PrimePays portal

Inconvénients: The lag time between an employee electing COBRA coverage with Primepay and Primepay enrolling the employee in COBRA continuation coverage.

Réponse de l'éditeur

envoyé par PrimePay le 13/09/2019

Thank you so much for your kind review,Thomas. We're so glad to hear that you've enjoyed working with our team. We look forward to continued success together!

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