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ThermoGrid
Description de ThermoGrid
ThermoGRID est spécialement conçu pour les entreprises de services CVC.
Gagnez en efficacité, en précision et en rentabilité avec la planification, la répartition, l'historique des clients, l'inventaire, les contrats, le calcul de charge, le marketing, la paie, la facturation, les devis, etc. ThermoGRID est votre tremplin vers des sommets que vous n'auriez jamais cru pouvoir atteindre.
Obtenez une démo gratuite dès maintenant.
Qui utilise ThermoGrid ?
Entreprises de services CVC, de plomberie et d'électricité d'une à 1 000 personnes. Quelle que soit la taille de votre entreprise, ThermoGRID augmentera votre rentabilité en augmentant votre productivité et vos performances.
ThermoGrid ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
ThermoGrid
Alternatives à ThermoGrid
Avis sur ThermoGrid
Alternatives envisagées :
Loving it so far
Commentaires : Excellent
Avantages :
I am new to Thermogrid and still in the training phase. Whenever I have a question, the team is quick to respond to jump on a call to help me with my doubts. [sensitive content hidden] has been especially helpful with the implementation process. [sensitive content hidden] has been very helpful too. I love the features so far. Even though I haven't started using all the features, but I love that almost everything I need for my business is available as a feature and will help my work get so much more efficient.
Inconvénients :
Nothing so far except maybe the fact that the learning curve is a bit high due to multiple features. But that is a good problem to have, it means I can move all my business needs to Thermogrid. Finally one platform for all my needs instead of having to use multiple different softwares.
Réponse de l'équipe de ECI Software Solutions
le mois dernier
Hello, Thank you for taking the time to share your positive experience with ThermoGrid. We're thrilled to hear that you're loving your decision to move forward with our software. It's great to know that our team has been quick to respond and assist you during your training phase. We're glad that our team members have been especially helpful in guiding you through the implementation process. Your appreciation of the available features and their potential to enhance your business efficiency is truly gratifying. We understand that navigating a platform with numerous features can present a learning curve, but we're pleased that you see this as a positive challenge and an opportunity to consolidate your business needs onto one platform. We appreciate your feedback and are excited to have you as part of the ThermoGrid community. If you ever have any questions, suggestions, or further insights, please feel free to reach out. We're here to support your success. Best regards, ThermoGrid Team
Thermogrid Review
Commentaires : TG is the first dispatching system that I have worked with, I am not sure how it compares or what benefit I see. What I appreciate most is that willingness to take feedback and make adjustments.
Avantages :
payment integration that allows the client, the tech and the admin to complete payment transactions from the invoice. development team is open to suggestions on improving the system
Inconvénients :
Job documents are not integrated to be electronically signed and do not auto save, so the info can be easily lost if it is not saved properly prior to changing screens. We are now having to use a secondary app to complete safety documents and inspections so that they can be signed by technicians for accountability and to meet SECOR standards.Clients can only pay using VISA or Mastercard through the payment link.TG only tracks GPS for clock-in and out, we would like to track "downtime" between calls for technician accountability.calling the support line used to automatically connect me with a support tech, now I have to submit a ticket and wait to hear back.
Réponse de l'équipe de ECI Software Solutions
le mois dernier
Thank you for your review of ThermoGrid. We're glad to hear that you find our payment integration beneficial, allowing clients, technicians, and admins to complete payment transactions conveniently. Our development team's openness to suggestions is central to our commitment to continuously improve the system. We appreciate your honesty about the challenges you've faced with job documents not being electronically signed and the need for auto-saving. We're actively looking into solutions to enhance this aspect and prevent data loss during transitions. Your observation about using a secondary app for safety documents and inspections is noted. We understand the importance of accountability and compliance with standards, and we're working to address this for a more streamlined process within ThermoGrid. We apologize for any inconvenience caused by the limitation in payment options. Your feedback about wanting to track "downtime" for technician accountability and the change in support line connectivity is important. We're actively considering these aspects for potential enhancements. Thank you for your insights into why you chose ThermoGrid and your observations about its origin in the HVAC industry. We're glad to have you as part of our community. If you have any further insights, questions, or experiences to share, please don't hesitate to reach out. We're here to support your success. Best regards, ThermoGrid Team
Not well rounded
Commentaires :
If it was not for [sensitive content hidden]
at TG and the amount of time invested in making this software work for us. We would not still be using this software.
Avantages :
The ability to be anywhere and run the business. Scheduling, Dispatching, Calendar, Texting jobs to Techs and when we are arriving to customers. It works really great on the front end and for the techs in the field.
Inconvénients :
TG does not integrates with desktop as claimed! It was such a nightmare we had to convert to QBO. TG doesn't offer true progress billing for contractors/subcontractors. It also does have the ability to correctly categorize a customer deposit without a lot of manual work on the QBO side or a workaround. Reporting to tie out to QBO is terrible. I have not found a single report in TG that ties out to any financial report in QBO. It needs a lot more work invested in the development of the backend/reporting end. Customer service takes too long to get back to you. When they do finally get back to you their answers are unhelpful and you end up understanding the software better than they do.
Réponse de l'équipe de ECI Software Solutions
le mois dernier
Hello, Thank you for sharing your detailed feedback We're pleased to hear that you appreciate the flexibility the software offers in running your business remotely, scheduling, dispatching, and communicating with technicians and customers. It's great to know that the front-end and field use have been positive. We apologize for the challenges you've encountered. Your feedback highlights areas where we may need to improve. Rest assured, your observations will be taken into account as we work to enhance these aspects. We're grateful for your recognition of the efforts of our team member in making the software work for your needs. We're committed to providing you with the best support and solutions possible. We appreciate your candor about your reasons for choosing and switching to ThermoGrid. Your feedback helps us identify areas for growth and development. Thank you for your continued use of ThermoGrid, and we hope to continue improving and providing a better experience for you. Best regards, ThermoGrid Team
[sensitive content hidden] is amazing and always very helpful
Commentaires : Overall great, always appreciate [sensitive content hidden] getting right back with us, not a fan of the open a ticket function and calling in tickets to help line, it seems to take longer than usual to get a response
Avantages :
ease of dispatch and scheduling and the improvements made in customers loading when looking the up
Inconvénients :
Techs complain that it takes too long to upload pictures in the fieldThe fact that we are not able to search by key words ie blower motor to find all customers that have had blower motor installed etc
Réponse de l'équipe de ECI Software Solutions
le mois dernier
Hello Ronni, Thank you for your feedback and sharing your experience with our software. We're thrilled you've found our team member amazing and helpful. We're committed to outstanding support for all users! You've noted ease in dispatching, scheduling, and customer loading improvements. These enhance efficiency, and you will see more deployed soon! Regarding picture uploads, our team has actively optimized the process for smooth field operation. We hope you have had a positive experience with these improvements. While searching by keywords isn't available now, your input matters as we refine our platform based on customer feedback. We value your partnership and strive to provide you with a powerful and essential tool to manage your business. Best regards, ThermoGrid Team
Alternatives envisagées :
5 Star
Commentaires : Could not be happier with the product and even more so with the support we have received from the entire ThermoGrid Team. Special props to [SENSITIVE CONTENT HIDDEN] for always being there to answer our questions with a positive attitude.
Avantages :
The ability to automate many of our daily tasks and customer touch points.
Inconvénients :
I really wish we had found Thermogrid sooner
Réponse de l'équipe de ECI Software Solutions
il y a 3 ans
Thank you Roy and Michelle for the positive feedback. It is our privilege to serve you and we will continue to be here to support you.
