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Description de ThermoGrid

ThermoGRID a été fondée par HVAC Masterminds et un consultant qui savaient comment faire pour développer des entreprises sans aucun revenu en opérations de plusieurs millions de dollars en quelques mois. Par expérience, l'éditeur a conçu ThermoGRID en tenant compte de chaque rôle au sein d'une entreprise de services CVC. Découvrez comment les outils tels que Smart Dispatching, l'historique des clients et les options de facturation peuvent vous faire gagner en efficacité, en précision et en rentabilité. ThermoGRID est votre tremplin vers des sommets que vous n'auriez jamais cru pouvoir atteindre.

Qui utilise ThermoGrid ?

Entreprises de services CVC, de plomberie et d'électricité d'une à 1 000 personnes. Quelle que soit la taille de votre entreprise, ThermoGRID augmentera votre rentabilité en augmentant votre productivité et vos performances.

ThermoGrid Logiciel - 1
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ThermoGrid

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur ThermoGrid

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,2
Service client
4,5
Fonctionnalités
4,4
Rapport qualité-prix
4,5

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
71%
4
17%
3
3%
2
4%
1
5%
Tanisha
Operations Manager (Canada)
Équipements publics, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées précédemment :

Loving it so far

5,0 l’année dernière

Commentaires : Excellent

Avantages :

I am new to Thermogrid and still in the training phase. Whenever I have a question, the team is quick to respond to jump on a call to help me with my doubts. [sensitive content hidden] has been especially helpful with the implementation process. [sensitive content hidden] has been very helpful too. I love the features so far. Even though I haven't started using all the features, but I love that almost everything I need for my business is available as a feature and will help my work get so much more efficient.

Inconvénients :

Nothing so far except maybe the fact that the learning curve is a bit high due to multiple features. But that is a good problem to have, it means I can move all my business needs to Thermogrid. Finally one platform for all my needs instead of having to use multiple different softwares.

Réponse de l'équipe de ECI Software Solutions

il y a 10 mois

Hello, Thank you for taking the time to share your positive experience with ThermoGrid. We're thrilled to hear that you're loving your decision to move forward with our software. It's great to know that our team has been quick to respond and assist you during your training phase. We're glad that our team members have been especially helpful in guiding you through the implementation process. Your appreciation of the available features and their potential to enhance your business efficiency is truly gratifying. We understand that navigating a platform with numerous features can present a learning curve, but we're pleased that you see this as a positive challenge and an opportunity to consolidate your business needs onto one platform. We appreciate your feedback and are excited to have you as part of the ThermoGrid community. If you ever have any questions, suggestions, or further insights, please feel free to reach out. We're here to support your success. Best regards, ThermoGrid Team

Roy
Owner (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

5 Star

5,0 il y a 4 ans

Commentaires : Could not be happier with the product and even more so with the support we have received from the entire ThermoGrid Team. Special props to [SENSITIVE CONTENT HIDDEN] for always being there to answer our questions with a positive attitude.

Avantages :

The ability to automate many of our daily tasks and customer touch points.

Inconvénients :

I really wish we had found Thermogrid sooner

Réponse de l'équipe de ECI Software Solutions

il y a 4 ans

Thank you Roy and Michelle for the positive feedback. It is our privilege to serve you and we will continue to be here to support you.

Jess
Bookkeeper (É.-U.)
Verre, céramique et béton, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Not well rounded

2,0 l’année dernière

Commentaires : If it was not for [sensitive content hidden]
at TG and the amount of time invested in making this software work for us. We would not still be using this software.

Avantages :

The ability to be anywhere and run the business. Scheduling, Dispatching, Calendar, Texting jobs to Techs and when we are arriving to customers. It works really great on the front end and for the techs in the field.

Inconvénients :

TG does not integrates with desktop as claimed! It was such a nightmare we had to convert to QBO. TG doesn't offer true progress billing for contractors/subcontractors. It also does have the ability to correctly categorize a customer deposit without a lot of manual work on the QBO side or a workaround. Reporting to tie out to QBO is terrible. I have not found a single report in TG that ties out to any financial report in QBO. It needs a lot more work invested in the development of the backend/reporting end. Customer service takes too long to get back to you. When they do finally get back to you their answers are unhelpful and you end up understanding the software better than they do.

Réponse de l'équipe de ECI Software Solutions

il y a 10 mois

Hello, Thank you for sharing your detailed feedback We're pleased to hear that you appreciate the flexibility the software offers in running your business remotely, scheduling, dispatching, and communicating with technicians and customers. It's great to know that the front-end and field use have been positive. We apologize for the challenges you've encountered. Your feedback highlights areas where we may need to improve. Rest assured, your observations will be taken into account as we work to enhance these aspects. We're grateful for your recognition of the efforts of our team member in making the software work for your needs. We're committed to providing you with the best support and solutions possible. We appreciate your candor about your reasons for choosing and switching to ThermoGrid. Your feedback helps us identify areas for growth and development. Thank you for your continued use of ThermoGrid, and we hope to continue improving and providing a better experience for you. Best regards, ThermoGrid Team

Kristen
Partner (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Awesome Contractor Software

5,0 il y a 4 ans

Commentaires : We are able to solve all of our job costing problems. Once everything is input into the system we are able to track where every penny goes. Right now that is a huge guess for our company.

Avantages :

My favorite part about this software is the amount of detail that we can see. This will be VERY important to our company as we grow. Also the awesome amount of support that we have from the people behind the scenes.

Inconvénients :

There is nothing really wrong with the software itself. The thing that we are struggling with the most is the amount of set up that comes with moving into this software. We picked the wrong time to switch with it being the middle of the busiest time of year...

Réponse de l'équipe de ECI Software Solutions

il y a 4 ans

Kristen, Thank you for the feedback and choosing to go with ThermoGRID. Our support team will definitely ensure you are guided in the direction to achieve the success you want for your business.

Emily
Office Manager (É.-U.)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Alex G.

5,0 il y a 4 ans

Commentaires : It is a great software, wish it was an app too.

Avantages :

It is very organized and easy to use. User friendly. Able to keep track of several employees store a ton of date, easy to locate information.

Inconvénients :

That it is internet based instead of being an app by itself. It tends to lag more since it is used in a browser.

Réponse de l'équipe de ECI Software Solutions

il y a 4 ans

Thank you for the review! The mobile app is set to be public for invoicing in 2 weeks. This will resolve issues with no internet, or spotty.