Description de GladlyGladly est une plateforme de service client radicalement personnalisée. Contrairement aux plateformes de service client existantes qui sont axées sur les cas, Gladly est conçu en plaçant les personnes au centre, pour permettre une conversation client unique et continue, par message écrit ou vocal. Gladly offre ses services à certaines entreprises parmi les plus innovantes, comme JetBlue, JOANN et TUMI, afin de proposer des expériences client exceptionnelles et de faire du service client un avantage concurrentiel.
Qui utilise Gladly ?
L'éditeur travaille en partenariat avec des PME et des grandes entreprises B2C dans les secteurs du commerce de détail, de l'e-commerce, des voyages et de l'hôtellerie, ainsi que des centres d'appel afin de répondre aux besoins actuels des clients.
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Gladly - You'll be glad you did!
Commentaires : Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!
Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.
No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.
QA Specialist POV of Gladly
Commentaires : I am specialize to check for every interaction of our representatives with the customers to ensure that we are providing quality conversations while performing the correct processes and following the policies of the company.
What I like about this product is we can close out a ticket once we finished the conversation. We no longer need to go to a different tab to close a ticket. Additionally, I love that it has SMS and can track history of the member's purchases.
We cannot see when and who updated the Gladly Profile of the member.
Commentaires : 6 out of 10
Gladly is pretty reliable and easy to use
The ringtone of calls is horrible. Should be customizable
Alternatives envisagées :
Would not use any other Platform
Commentaires : Great! This helps us be more efficient and put our customers first.
It creates a great Omni-channel experience for our team. We can work seamlessly through all of our channels and understand how everything is performing.
Not anything I would call out. I have been an Admin for years across two companies and have no complaints.
The Most User-Friendly Tool
Commentaires : So far after our transition from the previous tool,
The feature I like the most is the Task. We are able to tag and set due dates on tasks which is really helpful for us to be more efficient. Conversations from different channels from the same user also show in one conversation only. Lesser tickets for us
The least favorite thing for me is that when the tool is idle it does not auto close or keep open